CH5 - Attitudes, Values, Moods, and Emotions (MCQs)
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Questions and Answers

Which of the following best defines values?

  • Short-term preferences that change frequently.
  • Ways of behaving or end-states desirable to a person or group. (correct)
  • Temporary beliefs shaped only by personal experiences.
  • Strict organizational policies that employees must follow.

    • Which type of values focuses on long-term life goals?

  • Instrumental Values
  • Terminal Values (correct)
  • Extrinsic Values
  • Operational Values

    • What is the primary difference between instrumental and terminal values?

  • Instrumental values define the end goal, while terminal values focus on how to achieve them.
  • Terminal values define long-term life goals, while instrumental values are the means to achieve them. (correct)
  • Instrumental values are more important than terminal values in career success.
  • Terminal values change more frequently than instrumental values.

    • Which of the following is NOT a primary value influencing managerial behavior?

    <p>Independence (C)</p> Signup and view all the answers

    Which type of value conflict occurs when an employee’s values clash with those of the organization?

    <p>Individual-Organization Value Conflict (C)</p> Signup and view all the answers

    What are the three components of attitudes?

    <p>Beliefs, Feelings, Behavioral Intentions (B)</p> Signup and view all the answers

    Which theory explains the discomfort experienced when behavior and attitude conflict?

    <p>Cognitive Dissonance Theory (B)</p> Signup and view all the answers

    Which of the following best describes job satisfaction?

    <p>Reflecting one’s attitudes and feelings about their job. (B)</p> Signup and view all the answers

    Which of the following is NOT a factor influencing job satisfaction?

    <p>Employee height and weight (C)</p> Signup and view all the answers

    Which type of organizational commitment is based on emotional attachment and strong identification with company values?

    <p>Affective Commitment (A)</p> Signup and view all the answers

    Which of the following is a key difference between emotions and moods?

    <p>Emotions are short events directed at something or someone, while moods are more diffused and long-lasting. (C)</p> Signup and view all the answers

    Which of the following best describes emotional contagion?

    <p>The process by which one person’s expressed emotion influences others. (B)</p> Signup and view all the answers

    Which of the following is an example of emotional labor?

    <p>A nurse maintaining a calm and cheerful demeanor despite feeling tired. (A)</p> Signup and view all the answers

    Which of the following is NOT a major cause of workplace stress?

    <p>Clear job expectations and role clarity (C)</p> Signup and view all the answers

    Flashcards

    Values

    Ways of behaving or end-states desirable to a person or group.

    Terminal Values

    Values that focus on long-term life goals.

    Instrumental Values

    Means to achieve terminal values.

    Difference between Values

    Terminal values are long-term goals, instrumental values are means to achieve them.

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