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Questions and Answers
What is one of the main reasons for collecting customer feedback?
What is one of the main reasons for collecting customer feedback?
- To determine the company's market share
- To evaluate staff performance
- To analyze competitors' marketing strategies
- To identify customer preferences and requirements (correct)
Which method is NOT mentioned as a strategy for collecting customer feedback?
Which method is NOT mentioned as a strategy for collecting customer feedback?
- Online surveys
- Focus groups
- In-store product testing
- Social media analytics (correct)
How does customer feedback assist businesses in comparison to their competitors?
How does customer feedback assist businesses in comparison to their competitors?
- By monitoring competitors' advertising campaigns
- By focusing on the pricing strategy of the competitors
- By understanding how customers rank and use their products in comparison to competitors (correct)
- By analyzing the competitors' financial performance
What is one of the potential impacts of neglecting customer feedback for a business?
What is one of the potential impacts of neglecting customer feedback for a business?
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What is one of the uses of surveys in helping businesses?
What is one of the uses of surveys in helping businesses?
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How can customer feedback be valuable in detecting market trends?
How can customer feedback be valuable in detecting market trends?
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What aspect of customer care does the text suggest businesses can detect through surveys?
What aspect of customer care does the text suggest businesses can detect through surveys?
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Why is it important for a company to survey lost customers?
Why is it important for a company to survey lost customers?
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