Understanding Quality in Products and Services
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Questions and Answers

What does quality refer to in the context of food?

  • Color, weight, size, packaging, flavor
  • Shape, size, weight, appearance, nutritional value
  • Appearance, packaging, consistency, texture, smell
  • Appearance, texture, flavor, nutritional value, safety (correct)

According to the USDA Marketing Report (1951), quality is described as:

  • The overall assessment of feeling by mouth and hand
  • The sensory characteristics including taste and smell
  • The inherent properties of any processed product
  • The combination of attributes that determine acceptability to the user (correct)

Which of the following is NOT considered a characteristic of quality in food?

  • Weight (correct)
  • Texture
  • Flavor
  • Color

What are sensory characteristics related to in food quality?

<p>Appearance, texture, flavor (C)</p> Signup and view all the answers

Which statement best describes the concept of flavor in relation to food quality?

<p>Combination of taste, smell/aroma and feeling (C)</p> Signup and view all the answers

Why is appearance/color considered one of the most important attributes in food selection?

<p>It can be judged by the eye and influences initial perception (D)</p> Signup and view all the answers

What are the hidden characteristics of food quality according to the text?

<p>Nutritive value and toxicity (D)</p> Signup and view all the answers

Which method is used for the quantitative evaluation of nutritive value in foods?

<p>Chemical method (B)</p> Signup and view all the answers

What is the primary goal of Quality Management Systems (QMS) like ISO 9001?

<p>Ensuring consistent quality (A)</p> Signup and view all the answers

Why is a low shrinkage ratio considered desirable for food products?

<p>It reduces unit cost (A)</p> Signup and view all the answers

Which characteristic of quality ensures that products consistently meet or exceed customer expectations?

<p>Reliability (C)</p> Signup and view all the answers

What does the 'fitness for purpose' characteristic of quality emphasize?

<p>Meeting the intended function or purpose (A)</p> Signup and view all the answers

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