Understanding Quality in Products and Services
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Questions and Answers

What does quality refer to in the context of food?

  • Color, weight, size, packaging, flavor
  • Shape, size, weight, appearance, nutritional value
  • Appearance, packaging, consistency, texture, smell
  • Appearance, texture, flavor, nutritional value, safety (correct)

    • According to the USDA Marketing Report (1951), quality is described as:

  • The overall assessment of feeling by mouth and hand
  • The sensory characteristics including taste and smell
  • The inherent properties of any processed product
  • The combination of attributes that determine acceptability to the user (correct)

    • Which of the following is NOT considered a characteristic of quality in food?

  • Weight (correct)
  • Texture
  • Flavor
  • Color

    • What are sensory characteristics related to in food quality?

    <p>Appearance, texture, flavor</p> Signup and view all the answers

    Which statement best describes the concept of flavor in relation to food quality?

    <p>Combination of taste, smell/aroma and feeling</p> Signup and view all the answers

    Why is appearance/color considered one of the most important attributes in food selection?

    <p>It can be judged by the eye and influences initial perception</p> Signup and view all the answers

    What are the hidden characteristics of food quality according to the text?

    <p>Nutritive value and toxicity</p> Signup and view all the answers

    Which method is used for the quantitative evaluation of nutritive value in foods?

    <p>Chemical method</p> Signup and view all the answers

    What is the primary goal of Quality Management Systems (QMS) like ISO 9001?

    <p>Ensuring consistent quality</p> Signup and view all the answers

    Why is a low shrinkage ratio considered desirable for food products?

    <p>It reduces unit cost</p> Signup and view all the answers

    Which characteristic of quality ensures that products consistently meet or exceed customer expectations?

    <p>Reliability</p> Signup and view all the answers

    What does the 'fitness for purpose' characteristic of quality emphasize?

    <p>Meeting the intended function or purpose</p> Signup and view all the answers

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