Podcast
Questions and Answers
What is the main implication of the difference between espoused and shared values for an organization?
What is the main implication of the difference between espoused and shared values for an organization?
Which of the following is an example of an aspirational value?
Which of the following is an example of an aspirational value?
How can aspirational values be used to motivate employees?
How can aspirational values be used to motivate employees?
Which of the following is a positive outcome of high job satisfaction?
Which of the following is a positive outcome of high job satisfaction?
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What is the correlation between pay and job satisfaction?
What is the correlation between pay and job satisfaction?
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Which of these statements best describes the impact of values on organizations?
Which of these statements best describes the impact of values on organizations?
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According to the content, what is one major difference between values and personality?
According to the content, what is one major difference between values and personality?
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Which generation is likely to prioritize work-life balance and flexible schedules?
Which generation is likely to prioritize work-life balance and flexible schedules?
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What is the significance of Zappos.com's success story in the context of organizational values?
What is the significance of Zappos.com's success story in the context of organizational values?
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What are 'espoused values' as defined in the content?
What are 'espoused values' as defined in the content?
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Study Notes
Values in the Workplace
- Values are basic, enduring convictions about preferred ways of doing things or preferred outcomes, and are relatively stable over time.
- Values change between generations, and as a leader, recruiting Gen "Me" should focus on work-life balance, flexible schedules, volunteering, altruistic values, social values, and increasing meaningful work.
- Fit is very important, and values affect work, with values fit with the organizational culture being more important than job characteristics, strongly predicting job satisfaction, organizational commitment, and turnover.
Zappos Case Study
- Zappos grew from zero to over $1 billion in annual gross sales over 10 years, with the CEO attributing this to being true to 10 core values, including being humble, adventurous, creative, and open-minded.
- The company developed interview questions for each core value, which determined who came into the company.
Types of Values
- Espoused values: values leaders advocate in speeches and mission statements.
- Attributed values: values employees generally regard as representative of the organization's leaders.
- Shared values: the real values of an organization that drive behavior.
- Aspirational values: values members believe ought to be the values of the organization.
Implications of Values for Leaders
- The difference between espoused values and shared values can lead to employing people who don't fit the organization, leading to dissatisfaction and turnover.
- Aspirational values can be used to motivate employees by linking values to behavior.
Attitudes at Work
- Job satisfaction is important because it's linked to motivation and whether employees want to stay at work.
- High job satisfaction is linked to low absences, low turnover, and citizenship behavior, while dissatisfied employees may neglect work or quit.
- Job satisfaction seems to be decreasing, with 30-60% of people in the US and UK not satisfied at work.
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Description
Learn about personal values, their stability, and how they change between generations. Discover how leaders can recruit and manage teams with diverse values, focusing on work-life balance and social values.
