Podcast
Questions and Answers
What is one of the main reasons effective listening is considered challenging?
What is one of the main reasons effective listening is considered challenging?
- It is largely dependent on hearing ability.
- It requires physical energy.
- It involves complex cognitive processes. (correct)
- It does not contribute to effective communication.
Which component is NOT a part of the listening process?
Which component is NOT a part of the listening process?
- Cognitive processes
- Affective processes
- Physical processes (correct)
- Behavioral processes
What should listeners focus on to improve their listening skills?
What should listeners focus on to improve their listening skills?
- The main points of the message (correct)
- The noise level of the environment
- Their personal opinions about the topic
- The speaker's body language only
Which of the following best describes the affective processes in listening?
Which of the following best describes the affective processes in listening?
How can effective listening be practiced in communication?
How can effective listening be practiced in communication?
What describes listening apprehension?
What describes listening apprehension?
Which listening style focuses on the facts and evidence presented?
Which listening style focuses on the facts and evidence presented?
Which of the following strategies is NOT part of the remembering checklist?
Which of the following strategies is NOT part of the remembering checklist?
What is the primary focus of action-oriented listening?
What is the primary focus of action-oriented listening?
Which approach of empathy involves taking the perspective of another person?
Which approach of empathy involves taking the perspective of another person?
What is a key component of evaluating during active listening?
What is a key component of evaluating during active listening?
What does the attending checklist NOT include?
What does the attending checklist NOT include?
The time-oriented listening style is characterized by which of the following?
The time-oriented listening style is characterized by which of the following?
Which strategy is a method for improving memory retention during listening?
Which strategy is a method for improving memory retention during listening?
Which step is NOT part of the active listening process?
Which step is NOT part of the active listening process?
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Study Notes
What is Listening?
- Listening is a complex combination of physiological, cognitive, and behavioral processes.
- Hearing is the physiological process that involves receiving sound waves.
- Listening is the process of assigning meaning to the sounds received.
Types of Listening
- Appreciative Listening: Focusing on enjoying sounds, such as music or nature.
- Discriminative Listening: Focuses on noticing key sounds to differentiate between sounds or messages.
- Comprehensive Listening: Focuses on understanding the message and retaining information.
- Critical Listening: Focuses on understanding the message and analyzing its validity and credibility.
Challenges in Listening
- Listening Apprehension: Feeling anxious or stressed about listening.
- Listening Styles: Preferences for how someone listens; can be content-oriented, people-oriented, action-oriented, or time-oriented.
- Listening Approach: Passive listening involves minimal effort, while active listening involves paying close attention.
Active Listening Strategies
- Attending: Getting physically ready to listen, resisting distractions, and focusing on the speaker.
- Understanding: Identifying the main point, asking questions, paraphrasing, and empathising.
- Remembering: Repeating information, using mnemonics, and taking notes.
- Evaluating: Separating facts from inferences, probing for information, and taking notes.
- Responding: Providing constructive feedback, emotional support, or formal constructive criticism.
Empathetic Responsiveness
- There are three approaches to empathic responsiveness:
- Perspective Taking: Trying to see the situation from the speaker's point of view.
- Empathetic Concern: Feeling concern and compassion for the speaker's situation.
- Sympathetic Responsiveness: Expressing understanding and agreement with the speaker's feelings.
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