Week 7 Listening Skills PDF

LISTENING Chapter 6 WHY?  Expected Outcomes Employ strategies to improve Describe what listening is and your listening skill why it is so important to effective...

LISTENING Chapter 6 WHY?  Expected Outcomes Employ strategies to improve Describe what listening is and your listening skill why it is so important to effective Employ strategies to respond communication. effectively to what you’ve Explain why effective listening is heard based on the audience such a challenge. and occasion.  Was there pressure in listening? What is it? Before I do a lecture What were the challenges while you on Listening, try to listening? be conscious on your listening Which part of the audio lesson did you focus more? (content, professor, key process. point. or time) What are the main points of the lesson?  One of the most important skills at work Listening is important One of the skills least effective at performing  HEARING Physiological Process What is Listening? LISTENING Consists of complex affective, cognitive, and behavioral processes.  AFFECTIVE PROCESSES are those that motivate us to attend to a message. Listening COGNITIVE PROCESSES includes understanding and interpreting its Process meaning (Imhof, 2010). BEHAVIORAL PROCESSES are those related to responding with verbal and nonverbal feedback (Bodie, et al., 2012)  Appreciative Discriminative Types of Listening Comprehensive Critical  Listening challenges 1 2 3 LISTENING LISTENING STYLE LISTENING APPREHENSION The favored and APPROACH The anxiety one feels usually unconscious Passive or Active about listening approach to listening Listening  CONTENT-ORIENTED PEOPLE-ORIENTED Focus on and evaluate the facts and Focus on the feelings their evidence, more likely ask questions conversational partners may Listening to get more info have about what they are saying Styles ACTION-ORIENTED TIME-ORIENTED Prefers brief and hurried Focus on the ultimate point the conversations, use verbal and speaker is trying to make nonverbal cues instead  ATTENDING UNDERSTANDING Active Listening REMEMBERING EVALUATING Strategies RESPONDING  ATTENDING UNDERSTANDING Active Listening REMEMBERING EVALUATING Strategies RESPONDING  Attending checklist Ready Get physically ready to listen Resist Resist mental distraction Hear Hear the person out  UNDERSTANDIN ATTENDING G Active Listening REMEMBERING EVALUATING Strategies RESPONDING  Understanding checklist Identify the Ask Paraphrase Empathize main point questions  Three Approaches of Empathy Emphatic Perspective Sympathetic Responsiven Taking Responsiven ess ess  ATTENDING UNDERSTANDING Active Listening REMEMBERING EVALUATING Strategies RESPONDING Remembering checklist Repeat information Construct mnemonics Take notes  ATTENDING UNDERSTANDING Active Listening REMEMBERING EVALUATING Strategies RESPONDING Evaluating checklist Separate facts from Probe for information Take notes inferences  ATTENDING UNDERSTANDING Active Listening REMEMBERING EVALUATING Strategies RESPONDING  Emotional support Constructive Responding response criticism response strategies Formal constructive speech Individual Challenge: Practice remembering the four personal listening styles and the steps in the active listening process by creating a Creating mnemonic for each. Mnemonics As a group, brainstorm active listening strategies towards a person who recently lost a loved one. Describe specific ways on how you are going to attend, understand, remember, evaluate, and respond.  REFERENCE Communicate!, 15th Edition Kathleen S. Verderber; Deanna Sellnow; Rudolph F. Verderbermunicate  Chapter 8. Interpersonal Relationship Assignment: 1. Types of Relationship 2. Disclosure Functions in Interpersonal Prepare for a group Relationships reporting next 3. Stages of Interpersonal Relationship 4. Role of Technology in Interpersonal meeting Relationship 5. Dialectics in Interpersonal Relationship  Chapter 9. Communicating in Groups 1. Nature of Groups and Types of Groups Assignment: 2. Work Team (Elements of Work Prepare for a group Team Goal) (Virtual Group) reporting next 3. Characteristics of healthy groups meeting 4. Stages of Group Formation and Development 5. Conflict in Groups