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Questions and Answers
Which quality denotes the ability to adapt one's behavior in communication based on the situation?
What is the term for the ability to express ideas clearly and effectively in conversation?
Which channel type allows for interactions that can happen at different times, such as emails or recorded messages?
Which aspect of communication competence involves managing how topics change during interactions?
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Which quality is essential for understanding others and responding to their emotional states?
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What type of communication channels includes informal methods such as the grapevine and unregulated meetings?
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Which criterion evaluates whether the chosen communication channel is suitable for both the message and the audience?
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Which quality reflects the ability to monitor and adjust one's own behavior in a conversation?
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What is the primary issue with overly abstract language?
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How can the distinction between facts and opinions impact communication?
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What is an example of evasive language?
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What best describes the relationship between global business and international trade?
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Why is emotive language significant in communication?
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Which is a primary benefit of global business operations?
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What is a key difference between global business and international business?
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Which term refers to judgments made based on observed facts?
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Which of the following statements best captures the nature of language?
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What does it mean that meanings are in people, not in words?
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Which factor does NOT influence the power of language according to its reflective attitudes?
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How can impressions be effectively managed in communication?
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What is the main impact of equivocal words in communication?
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Which of the following is an example of overly abstract language?
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In global business communication, which statement about language use is most accurate?
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Which type of language can lead to misunderstandings due to its context-dependent nature?
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Study Notes
Misunderstandings in Language
- Confusing Facts and Opinions- Facts are provable, observable, and measurable. Opinions are personal beliefs or judgments not based on proof.
- Example: Deciding blue is the best color is an accepted truth but still an opinion.
- Confusing Facts and Inferences - Facts are provable, observable, and measurable, Inferences are mental judgments based on observations.
- Example: You did not see rain, but infer it rained because of observations.
- Emotive Language - Emotive language evokes an emotional response.
- Example: Words like "blissful", "adored", and "unbeatable" are emotive.
- Evasive Language - Evasive Language avoids direct statements.
- Example: "Extrajudicial Killing" instead of "Assassination", "Collateral Damage" instead of "Fatalities"
Global Business
- Global business refers to international trade and is a company operating in many countries.
- Global business is different from international business, which sells products worldwide but only has facilities in its home country.
- Global business benefits from access to more customers leading to increased revenue and profit.
- Higher sales volumes can also reduce costs.
Achieving Communication Competence
- Adaptability and Flexibility - Being able to change behaviors and goals to meet the needs of the interaction.
- Appropriateness - Being able to determine what responses are appropriate in a given situation.
- Communication Skills - Articulation, grammar, cohesiveness, clarity, and tone.
- Conversation Management - Regulating interactions, managing the flow of topics, and maintaining smooth interactions.
- Empathy - Understanding and sharing emotional reactions to situations.
- Self-Monitoring - Paying attention to one's behavior and using it to instruct oneself on how to behave.
Effective Communication Utilizing Channels
- Channels are the means by which messages are conveyed.
- Channels can be one-way, two-way, multidirectional, technologically mediated, synchronous, asynchronous, individual, group, hard copy, electronic, permanent, transient, formal, informal, lean, or rich.
- Traditional communication channels include focus groups, instant messaging, and ombudsmen.
- Informal communication channels include informal meetings and the grapevine.
- Appropriateness involves matching a channel to the message and the target audience.
Business Communication Handouts
Session 1
- Communication is like the human body: It has many systems, voluntary and involuntary actions, and is susceptible to system failure.
- Language is a system of symbols, words, and/or gestures used to communicate meaning.
- Language Shapes Attitudes
- Power and Affiliation - Language reflects power dynamics within social groups.
- Attraction and Interest - Language influences attraction and interest in individuals.
- Responsibility - Language helps define and place responsibilities within groups.
- Impression Management
- Managing others' view of oneself.
- Issues of honesty and dishonesty.
- Choices of faces and impressions.
- Choice of words and tone.
- Misunderstandings In Language
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Equivocal Words - Words with two or more meanings that are homophones or homonyms.
-Example: "bright" (adjective) and "bright" (noun) -
Relative Words - Nonspecific descriptive words that only have meaning in relation to something else.
- Example: "the book that won"
- Stangs and Jargons - Slang is informal colloquial language. Jargon refers to specific words or expressions used by a particular profession or activity.
- Overly Abstract Language - Abstract language is used to discuss ideas, leaving the meaning open to interpretation.
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Description
This quiz explores common misunderstandings in language, focusing on the distinction between facts, opinions, and inferences. It also delves into the impact of emotive and evasive language in communication. Test your understanding of these concepts and enhance your language skills.
