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Understanding Guest Expectations in Store Environments Quiz

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Understanding Guest Expectations in Store Environments Quiz

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Questions and Answers

What do guests expect in terms of phone etiquette?

Automated messages and robotic interactions

Extended wait times and casual conversation

Unprofessional behavior and delayed responses

Active listening skills and immediate call pickup (correct)

In the context of phone etiquette, what is NOT expected of businesses?

Polite and courteous conversations

Delayed responses and lack of interest (correct)

Casual and informal language

Immediate call pickup and active listening

What is a key aspect of good phone etiquette as expected by guests?

Automated messages and pre-recorded responses

Unprofessional language and casual interactions

Immediate call pickup and active listening skills (correct)

Extended wait times and frequent call transfers

Which behavior is considered poor phone etiquette according to guest expectations?

Unprofessional language and casual interactions Signup and view all the answers

What is a likely consequence of businesses not meeting guest expectations for phone etiquette?

Decreased customer trust and negative feedback Signup and view all the answers

What is one of the expectations of guests in terms of phone etiquette?

Active listening skills Signup and view all the answers

What is a key aspect of guest expectations for phone calls?

Immediate pick up of calls Signup and view all the answers

What is a crucial skill that guests expect in terms of phone etiquette?

Active listening skill Signup and view all the answers

Based on the text, what is an important expectation related to phone etiquette?

Phone etiquette in active listening and respectful communication Signup and view all the answers

What is a significant aspect of guest expectations concerning phone calls?

Demonstrating polite and professional communication Signup and view all the answers