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What do guests expect in terms of phone etiquette?
What do guests expect in terms of phone etiquette?
- Automated messages and robotic interactions
- Extended wait times and casual conversation
- Unprofessional behavior and delayed responses
- Active listening skills and immediate call pickup (correct)
In the context of phone etiquette, what is NOT expected of businesses?
In the context of phone etiquette, what is NOT expected of businesses?
- Polite and courteous conversations
- Delayed responses and lack of interest (correct)
- Casual and informal language
- Immediate call pickup and active listening
What is a key aspect of good phone etiquette as expected by guests?
What is a key aspect of good phone etiquette as expected by guests?
- Automated messages and pre-recorded responses
- Unprofessional language and casual interactions
- Immediate call pickup and active listening skills (correct)
- Extended wait times and frequent call transfers
Which behavior is considered poor phone etiquette according to guest expectations?
Which behavior is considered poor phone etiquette according to guest expectations?
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What is a likely consequence of businesses not meeting guest expectations for phone etiquette?
What is a likely consequence of businesses not meeting guest expectations for phone etiquette?
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What is one of the expectations of guests in terms of phone etiquette?
What is one of the expectations of guests in terms of phone etiquette?
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What is a key aspect of guest expectations for phone calls?
What is a key aspect of guest expectations for phone calls?
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What is a crucial skill that guests expect in terms of phone etiquette?
What is a crucial skill that guests expect in terms of phone etiquette?
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Based on the text, what is an important expectation related to phone etiquette?
Based on the text, what is an important expectation related to phone etiquette?
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What is a significant aspect of guest expectations concerning phone calls?
What is a significant aspect of guest expectations concerning phone calls?
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