Expectations of Guests: Food, People, Place, and Social Media
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Questions and Answers

What aspect of a store impacts guests' expectations according to the text?

  • Social media appeal
  • Phone etiquette
  • Store cleanliness (correct)
  • Immediate call pickup

    • What is highlighted as important for guest feedback in terms of social media and the internet?

  • Pleasing photos (correct)
  • Active listening skill
  • Store aesthetics
  • High reviews (star rating)

    • What is necessary for a great guest experience based on 'word of mouth'?

  • Phone etiquette
  • Intriguing videos
  • Great feedback from friends/family on ambiance (correct)
  • Immediate call pickup

    • Which element is emphasized as crucial in guest expectations related to food?

    <p>Appealing content</p> Signup and view all the answers

    What is a key factor expected by guests in terms of immediate phone communication?

    <p>Active listening skill</p> Signup and view all the answers

    Which aspect receives significant emphasis in guests' expectations regarding 'word of mouth' and ambiance?

    <p>Ambiance</p> Signup and view all the answers

    What are guests likely to expect based on the feedback from friends, family, social media, and the internet?

    <p>Appealing content and high reviews</p> Signup and view all the answers

    Which aspect of the store's impact on guests is emphasized in the text?

    <p>Store cleanliness and pleasing aesthetics</p> Signup and view all the answers

    What is mentioned as a guest expectation related to phone calls?

    <p>Active listening skills</p> Signup and view all the answers

    Among the following, what is emphasized as an expectation of guests interacting with social media and the internet?

    <p>Pleasing photos and intriguing videos</p> Signup and view all the answers

    What do guests expect in terms of store impact, according to the text?

    <p>Store aesthetics and furnishings</p> Signup and view all the answers

    What is mentioned as a guest expectation regarding word of mouth?

    <p>High reviews and appealing content</p> Signup and view all the answers

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