Podcast
Questions and Answers
What aspect of a store impacts guests' expectations according to the text?
What aspect of a store impacts guests' expectations according to the text?
- Social media appeal
- Phone etiquette
- Store cleanliness (correct)
- Immediate call pickup
What is highlighted as important for guest feedback in terms of social media and the internet?
What is highlighted as important for guest feedback in terms of social media and the internet?
- Pleasing photos (correct)
- Active listening skill
- Store aesthetics
- High reviews (star rating)
What is necessary for a great guest experience based on 'word of mouth'?
What is necessary for a great guest experience based on 'word of mouth'?
- Phone etiquette
- Intriguing videos
- Great feedback from friends/family on ambiance (correct)
- Immediate call pickup
Which element is emphasized as crucial in guest expectations related to food?
Which element is emphasized as crucial in guest expectations related to food?
What is a key factor expected by guests in terms of immediate phone communication?
What is a key factor expected by guests in terms of immediate phone communication?
Which aspect receives significant emphasis in guests' expectations regarding 'word of mouth' and ambiance?
Which aspect receives significant emphasis in guests' expectations regarding 'word of mouth' and ambiance?
What are guests likely to expect based on the feedback from friends, family, social media, and the internet?
What are guests likely to expect based on the feedback from friends, family, social media, and the internet?
Which aspect of the store's impact on guests is emphasized in the text?
Which aspect of the store's impact on guests is emphasized in the text?
What is mentioned as a guest expectation related to phone calls?
What is mentioned as a guest expectation related to phone calls?
Among the following, what is emphasized as an expectation of guests interacting with social media and the internet?
Among the following, what is emphasized as an expectation of guests interacting with social media and the internet?
What do guests expect in terms of store impact, according to the text?
What do guests expect in terms of store impact, according to the text?
What is mentioned as a guest expectation regarding word of mouth?
What is mentioned as a guest expectation regarding word of mouth?
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