Understanding Customers' Decision-Making
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Questions and Answers

Customers dislike which sales technique the most?

  • The talking brochure approach
  • The corporate parrot approach
  • The show up and throw up sales technique (correct)
  • The open-ended questioning approach

    • What did the CIO say about the questioning approach used by salespeople?

  • The questions are too generic
  • The questions are not valuable
  • The questions are too personal
  • The questions are not used effectively (correct)

    • What do customers value in a salesperson's approach?

  • Asking personal questions
  • Asking generic questions
  • Asking incisive questions (correct)
  • Not asking any questions

    • What is the biggest competitor for businesses today?

    <p>Customers' ability to learn on their own</p> Signup and view all the answers

    What do customers look for in a salesperson in a world where they can learn on their own?

    <p>Someone who provides unique knowledge</p> Signup and view all the answers

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