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Questions and Answers
Written communication is usually considered ______ on business organizations.
Written communication is usually considered ______ on business organizations.
binding
Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.
Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.
The very prospect of writing makes a person more ______ and organized.
The very prospect of writing makes a person more ______ and organized.
conscious
Written communication constitutes a ______ record.
Written communication constitutes a ______ record.
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In written communication, responsibilities of sender and receiver can be ______ easily.
In written communication, responsibilities of sender and receiver can be ______ easily.
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Written communication has ______ validity as a legal document.
Written communication has ______ validity as a legal document.
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Lengthy and ______ messages can be understood better when they are in written form.
Lengthy and ______ messages can be understood better when they are in written form.
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Written communication can be read and ______, offering itself to verification.
Written communication can be read and ______, offering itself to verification.
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Through eye-________, the speaker gets signals whether the channel of communication is open.
Through eye-________, the speaker gets signals whether the channel of communication is open.
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Silence speaks louder than ________.
Silence speaks louder than ________.
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The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.
The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.
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Defensive arms and supercilious expressions are indicators of ________ communication.
Defensive arms and supercilious expressions are indicators of ________ communication.
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In body language, our body ________ conveys messages, attitudes, and moods.
In body language, our body ________ conveys messages, attitudes, and moods.
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Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.
Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.
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The inability to converse further is often displayed through ________.
The inability to converse further is often displayed through ________.
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Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.
Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.
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The goal of active listening is to develop a clear understanding of the speaker's ______.
The goal of active listening is to develop a clear understanding of the speaker's ______.
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To actively listen, one should focus on quieting their own internal ______.
To actively listen, one should focus on quieting their own internal ______.
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Active listeners need to communicate that they are involved and giving ______ attention.
Active listeners need to communicate that they are involved and giving ______ attention.
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Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.
Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.
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Being ______ involves imagining how you would feel in the speaker's circumstances.
Being ______ involves imagining how you would feel in the speaker's circumstances.
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Asking questions can clarify your ______ and demonstrate interest in the conversation.
Asking questions can clarify your ______ and demonstrate interest in the conversation.
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When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.
When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.
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One barrier to accurate perception is ______ and generalizing about people or situations.
One barrier to accurate perception is ______ and generalizing about people or situations.
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Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.
Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.
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According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.
According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.
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The communicator generates the message and conveys it to the ______.
The communicator generates the message and conveys it to the ______.
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The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.
The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.
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The manner in which the encoded message is transmitted is referred to as the ______.
The manner in which the encoded message is transmitted is referred to as the ______.
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Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.
Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.
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Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.
Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.
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The ______ is the last in the chain and for whom the message was sent by the sender.
The ______ is the last in the chain and for whom the message was sent by the sender.
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Not investing time can lead to misconceptions due to making assumptions and ignoring ______.
Not investing time can lead to misconceptions due to making assumptions and ignoring ______.
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Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.
Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.
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Not everyone draws the same conclusions as different people will have their own ______.
Not everyone draws the same conclusions as different people will have their own ______.
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It is important to be consistent with your verbal cues and your ______.
It is important to be consistent with your verbal cues and your ______.
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To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.
To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.
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Improving your perception involves increasing your awareness of ______ to perception.
Improving your perception involves increasing your awareness of ______ to perception.
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Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.
Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.
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Lacking ______ can be a significant barrier to effective verbal communication.
Lacking ______ can be a significant barrier to effective verbal communication.
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Study Notes
Definitions of Communication
- Communication involves transferring information from a sender to a receiver, ensuring understanding.
- It is described as an art that develops mutual understanding among people through the exchange of information and feelings.
- Communication acts as a bridge of meaning, encompassing a systematic process of telling, listening, and understanding.
- Considered a shared attempt to convey meaning through symbolic messages.
Elements of the Communication Process
- Sender: The originator who generates and conveys the message.
- Message: Contains ideas, information, feelings, or facts created by the sender.
- Encoding: The process where the sender symbolically translates the message into words, gestures, or images.
- Media: The channel used for transmitting the message, which may include verbal or written forms, with options such as phone, email, or in-person communication.
- Noise: Any distractions or obstructions that disrupt the communication process, such as poor connections or misunderstandings.
- Receiver: The intended recipient who interprets the message and may affect message clarity through their attentiveness.
Written Communication
- Written communication is defined when messages are recorded in a permanent form, often considered formal and legally binding.
- Technological advancements have expanded modes of written communication, especially through email.
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Factors influencing written communication:
- The writer's identity
- Content, language, purpose, and style
- Consideration of the receiver's perspective
Advantages of Written Communication
- Precision: Encourages careful and conscious communication, minimizing misunderstandings.
- Verifiability: Offers a permanent record that can be referenced and validated.
- Clarity for Complex Messages: Facilitates understanding of lengthy information better than oral communication.
- Responsibility Assignment: Clearly defines sender and receiver responsibilities.
- Legal Validity: Acts as an officially recognized document in legal settings.
Non-Verbal Communication
- Eye Contact: Expresses emotions and engagement levels; varies from nervousness to interest.
- Silence: Communicates messages often stronger than verbal communication.
- Body Language: Includes gestures and movements that convey thoughts and feelings subconsciously.
- Paralanguage: Involves vocal aspects beyond words, such as pitch and tone, influencing meaning.
Active Listening Strategies
- Stop: Focus entirely on the speaker, setting aside personal concerns.
- Look: Observe non-verbal cues to enhance understanding.
- Listen: Aim for the essence of the message, prioritizing overall comprehension.
- Empathize: Connect with the speaker's feelings, building rapport.
- Ask Questions: Clarify understanding and show genuine interest.
- Paraphrase: Repeat the message in your own words for confirmation.
Barriers to Effective Communication
- Stereotyping: Avoid making snap judgments based on limited information.
- Time Investment: Take the time to explore details instead of relying on assumptions.
- Negative Focus: Be mindful of disproportionately emphasizing negative aspects.
- Interpretation Variability: Recognize that individuals may interpret messages differently and clarify if necessary.
- Incongruent Cues: Ensure alignment between verbal messages and body language.
Strategies for Improving Perception
- Self-Analysis: Regularly reflect on personal perceptions and seek feedback.
- Awareness of Barriers: Identify which perception barriers you encounter most frequently.
- Focus on Others: Develop empathy through active listening and engagement with others.
Barriers to Verbal Communication
- Lack of Clarity: Ensure clear expression of thoughts to reduce miscommunication.
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Description
This quiz explores the essential elements of communication. It covers key concepts such as the roles of sender and receiver, the process of encoding messages, and the impact of media and noise on communication. Test your knowledge on how communication fosters understanding among people.
