Understanding Communication Processes

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Questions and Answers

Written communication is usually considered ______ on business organizations.

binding

Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.

The very prospect of writing makes a person more ______ and organized.

conscious

Written communication constitutes a ______ record.

permanent Signup and view all the answers

In written communication, responsibilities of sender and receiver can be ______ easily.

fixed Signup and view all the answers

Written communication has ______ validity as a legal document.

legal Signup and view all the answers

Lengthy and ______ messages can be understood better when they are in written form.

complicated Signup and view all the answers

Written communication can be read and ______, offering itself to verification.

re-read Signup and view all the answers

Through eye-________, the speaker gets signals whether the channel of communication is open.

contact Signup and view all the answers

Silence speaks louder than ________.

words Signup and view all the answers

The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.

language Signup and view all the answers

Defensive arms and supercilious expressions are indicators of ________ communication.

non-verbal Signup and view all the answers

In body language, our body ________ conveys messages, attitudes, and moods.

communicates Signup and view all the answers

Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.

fluctuations Signup and view all the answers

The inability to converse further is often displayed through ________.

silence Signup and view all the answers

Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.

gestures Signup and view all the answers

The goal of active listening is to develop a clear understanding of the speaker's ______.

concern Signup and view all the answers

To actively listen, one should focus on quieting their own internal ______.

commentary Signup and view all the answers

Active listeners need to communicate that they are involved and giving ______ attention.

unconditional Signup and view all the answers

Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.

understanding Signup and view all the answers

Being ______ involves imagining how you would feel in the speaker's circumstances.

empathetic Signup and view all the answers

Asking questions can clarify your ______ and demonstrate interest in the conversation.

understanding Signup and view all the answers

When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.

clarify Signup and view all the answers

One barrier to accurate perception is ______ and generalizing about people or situations.

stereotyping Signup and view all the answers

Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.

receiver Signup and view all the answers

According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.

feelings Signup and view all the answers

The communicator generates the message and conveys it to the ______.

receiver Signup and view all the answers

The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.

encoded Signup and view all the answers

The manner in which the encoded message is transmitted is referred to as the ______.

media Signup and view all the answers

Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.

receiver Signup and view all the answers

Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.

message Signup and view all the answers

The ______ is the last in the chain and for whom the message was sent by the sender.

receiver Signup and view all the answers

Not investing time can lead to misconceptions due to making assumptions and ignoring ______.

details Signup and view all the answers

Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.

positive ones Signup and view all the answers

Not everyone draws the same conclusions as different people will have their own ______.

interpretations Signup and view all the answers

It is important to be consistent with your verbal cues and your ______.

body language Signup and view all the answers

To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.

information Signup and view all the answers

Improving your perception involves increasing your awareness of ______ to perception.

barriers Signup and view all the answers

Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.

situation Signup and view all the answers

Lacking ______ can be a significant barrier to effective verbal communication.

clarity Signup and view all the answers

Study Notes

Definitions of Communication

Communication involves transferring information from a sender to a receiver, ensuring understanding.
It is described as an art that develops mutual understanding among people through the exchange of information and feelings.
Communication acts as a bridge of meaning, encompassing a systematic process of telling, listening, and understanding.
Considered a shared attempt to convey meaning through symbolic messages.

Elements of the Communication Process

Sender: The originator who generates and conveys the message.
Message: Contains ideas, information, feelings, or facts created by the sender.
Encoding: The process where the sender symbolically translates the message into words, gestures, or images.
Media: The channel used for transmitting the message, which may include verbal or written forms, with options such as phone, email, or in-person communication.
Noise: Any distractions or obstructions that disrupt the communication process, such as poor connections or misunderstandings.
Receiver: The intended recipient who interprets the message and may affect message clarity through their attentiveness.

Written Communication

Written communication is defined when messages are recorded in a permanent form, often considered formal and legally binding.
Technological advancements have expanded modes of written communication, especially through email.
Factors influencing written communication:
- The writer's identity
- Content, language, purpose, and style
- Consideration of the receiver's perspective

Advantages of Written Communication

Precision: Encourages careful and conscious communication, minimizing misunderstandings.
Verifiability: Offers a permanent record that can be referenced and validated.
Clarity for Complex Messages: Facilitates understanding of lengthy information better than oral communication.
Responsibility Assignment: Clearly defines sender and receiver responsibilities.
Legal Validity: Acts as an officially recognized document in legal settings.

Non-Verbal Communication

Eye Contact: Expresses emotions and engagement levels; varies from nervousness to interest.
Silence: Communicates messages often stronger than verbal communication.
Body Language: Includes gestures and movements that convey thoughts and feelings subconsciously.
Paralanguage: Involves vocal aspects beyond words, such as pitch and tone, influencing meaning.

Active Listening Strategies

Stop: Focus entirely on the speaker, setting aside personal concerns.
Look: Observe non-verbal cues to enhance understanding.
Listen: Aim for the essence of the message, prioritizing overall comprehension.
Empathize: Connect with the speaker's feelings, building rapport.
Ask Questions: Clarify understanding and show genuine interest.
Paraphrase: Repeat the message in your own words for confirmation.

Barriers to Effective Communication

Stereotyping: Avoid making snap judgments based on limited information.
Time Investment: Take the time to explore details instead of relying on assumptions.
Negative Focus: Be mindful of disproportionately emphasizing negative aspects.
Interpretation Variability: Recognize that individuals may interpret messages differently and clarify if necessary.
Incongruent Cues: Ensure alignment between verbal messages and body language.

Strategies for Improving Perception

Self-Analysis: Regularly reflect on personal perceptions and seek feedback.
Awareness of Barriers: Identify which perception barriers you encounter most frequently.
Focus on Others: Develop empathy through active listening and engagement with others.

Barriers to Verbal Communication

Lack of Clarity: Ensure clear expression of thoughts to reduce miscommunication.

Studying That Suits You

Use AI to generate personalized quizzes and flashcards to suit your learning preferences.

Description

This quiz explores the essential elements of communication. It covers key concepts such as the roles of sender and receiver, the process of encoding messages, and the impact of media and noise on communication. Test your knowledge on how communication fosters understanding among people.

Understanding Communication Processes

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Questions and Answers

Written communication is usually considered ______ on business organizations.

Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.

The very prospect of writing makes a person more ______ and organized.

Written communication constitutes a ______ record.

In written communication, responsibilities of sender and receiver can be ______ easily.

Written communication has ______ validity as a legal document.

Lengthy and ______ messages can be understood better when they are in written form.

Written communication can be read and ______, offering itself to verification.

Through eye-________, the speaker gets signals whether the channel of communication is open.

Silence speaks louder than ________.

The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.

Defensive arms and supercilious expressions are indicators of ________ communication.

In body language, our body ________ conveys messages, attitudes, and moods.

Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.

The inability to converse further is often displayed through ________.

Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.

The goal of active listening is to develop a clear understanding of the speaker's ______.

To actively listen, one should focus on quieting their own internal ______.

Active listeners need to communicate that they are involved and giving ______ attention.

Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.

Being ______ involves imagining how you would feel in the speaker's circumstances.

Asking questions can clarify your ______ and demonstrate interest in the conversation.

When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.

One barrier to accurate perception is ______ and generalizing about people or situations.

Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.

According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.

The communicator generates the message and conveys it to the ______.

The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.

The manner in which the encoded message is transmitted is referred to as the ______.

Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.

Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.

The ______ is the last in the chain and for whom the message was sent by the sender.

Not investing time can lead to misconceptions due to making assumptions and ignoring ______.

Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.

Not everyone draws the same conclusions as different people will have their own ______.

It is important to be consistent with your verbal cues and your ______.

To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.

Improving your perception involves increasing your awareness of ______ to perception.

Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.

Lacking ______ can be a significant barrier to effective verbal communication.

Study Notes

Definitions of Communication

Elements of the Communication Process

Written Communication

Advantages of Written Communication

Non-Verbal Communication

Active Listening Strategies

Barriers to Effective Communication

Strategies for Improving Perception

Barriers to Verbal Communication

Studying That Suits You

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