Podcast
Questions and Answers
Written communication is usually considered ______ on business organizations.
Written communication is usually considered ______ on business organizations.
binding
Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.
Technological advancement has enlarged the gamut of written communication through ______ and other such facilities.
The very prospect of writing makes a person more ______ and organized.
The very prospect of writing makes a person more ______ and organized.
conscious
Written communication constitutes a ______ record.
Written communication constitutes a ______ record.
In written communication, responsibilities of sender and receiver can be ______ easily.
In written communication, responsibilities of sender and receiver can be ______ easily.
Written communication has ______ validity as a legal document.
Written communication has ______ validity as a legal document.
Lengthy and ______ messages can be understood better when they are in written form.
Lengthy and ______ messages can be understood better when they are in written form.
Written communication can be read and ______, offering itself to verification.
Written communication can be read and ______, offering itself to verification.
Through eye-________, the speaker gets signals whether the channel of communication is open.
Through eye-________, the speaker gets signals whether the channel of communication is open.
Silence speaks louder than ________.
Silence speaks louder than ________.
The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.
The nodding of our heads, blinking of our eyes, and waving of our hands are examples of body ________.
Defensive arms and supercilious expressions are indicators of ________ communication.
Defensive arms and supercilious expressions are indicators of ________ communication.
In body language, our body ________ conveys messages, attitudes, and moods.
In body language, our body ________ conveys messages, attitudes, and moods.
Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.
Paralanguage involves signs, signals, pitch, tone, and ________ to convey meaning.
The inability to converse further is often displayed through ________.
The inability to converse further is often displayed through ________.
Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.
Even if we try to hide the truth, our body, eyes, and ________ may speak out loud and clear.
The goal of active listening is to develop a clear understanding of the speaker's ______.
The goal of active listening is to develop a clear understanding of the speaker's ______.
To actively listen, one should focus on quieting their own internal ______.
To actively listen, one should focus on quieting their own internal ______.
Active listeners need to communicate that they are involved and giving ______ attention.
Active listeners need to communicate that they are involved and giving ______ attention.
Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.
Listening for the essence of the speaker’s thoughts involves seeking an overall ______ of their message.
Being ______ involves imagining how you would feel in the speaker's circumstances.
Being ______ involves imagining how you would feel in the speaker's circumstances.
Asking questions can clarify your ______ and demonstrate interest in the conversation.
Asking questions can clarify your ______ and demonstrate interest in the conversation.
When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.
When paraphrasing, you repeat back in your own words what you have taken away to allow the speaker to ______ any points.
One barrier to accurate perception is ______ and generalizing about people or situations.
One barrier to accurate perception is ______ and generalizing about people or situations.
Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.
Communication is the transfer of information from a sender to a ______, with the information being understood by the receiver.
According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.
According to Terry and Franklin, communication is the process of exchanging information and ______ between two or more people.
The communicator generates the message and conveys it to the ______.
The communicator generates the message and conveys it to the ______.
The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.
The message generated by the sender is ______ symbolically such as in the form of words, pictures, or gestures.
The manner in which the encoded message is transmitted is referred to as the ______.
The manner in which the encoded message is transmitted is referred to as the ______.
Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.
Noise refers to any obstruction that is caused by the sender, message, or ______ during the communication process.
Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.
Communication is a continuous process which mainly involves three elements: sender, ______, and receiver.
The ______ is the last in the chain and for whom the message was sent by the sender.
The ______ is the last in the chain and for whom the message was sent by the sender.
Not investing time can lead to misconceptions due to making assumptions and ignoring ______.
Not investing time can lead to misconceptions due to making assumptions and ignoring ______.
Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.
Focusing on the negative aspects of a conversation is a habit common to many people, allowing one negative comment to overshadow numerous ______.
Not everyone draws the same conclusions as different people will have their own ______.
Not everyone draws the same conclusions as different people will have their own ______.
It is important to be consistent with your verbal cues and your ______.
It is important to be consistent with your verbal cues and your ______.
To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.
To develop accurate perceptions, you should regularly check in with others around you and seek additional ______.
Improving your perception involves increasing your awareness of ______ to perception.
Improving your perception involves increasing your awareness of ______ to perception.
Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.
Developing your ability to focus on others involves listening to them actively and imagining how you would feel in their ______.
Lacking ______ can be a significant barrier to effective verbal communication.
Lacking ______ can be a significant barrier to effective verbal communication.
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Study Notes
Definitions of Communication
- Communication involves transferring information from a sender to a receiver, ensuring understanding.
- It is described as an art that develops mutual understanding among people through the exchange of information and feelings.
- Communication acts as a bridge of meaning, encompassing a systematic process of telling, listening, and understanding.
- Considered a shared attempt to convey meaning through symbolic messages.
Elements of the Communication Process
- Sender: The originator who generates and conveys the message.
- Message: Contains ideas, information, feelings, or facts created by the sender.
- Encoding: The process where the sender symbolically translates the message into words, gestures, or images.
- Media: The channel used for transmitting the message, which may include verbal or written forms, with options such as phone, email, or in-person communication.
- Noise: Any distractions or obstructions that disrupt the communication process, such as poor connections or misunderstandings.
- Receiver: The intended recipient who interprets the message and may affect message clarity through their attentiveness.
Written Communication
- Written communication is defined when messages are recorded in a permanent form, often considered formal and legally binding.
- Technological advancements have expanded modes of written communication, especially through email.
- Factors influencing written communication:
- The writer's identity
- Content, language, purpose, and style
- Consideration of the receiver's perspective
Advantages of Written Communication
- Precision: Encourages careful and conscious communication, minimizing misunderstandings.
- Verifiability: Offers a permanent record that can be referenced and validated.
- Clarity for Complex Messages: Facilitates understanding of lengthy information better than oral communication.
- Responsibility Assignment: Clearly defines sender and receiver responsibilities.
- Legal Validity: Acts as an officially recognized document in legal settings.
Non-Verbal Communication
- Eye Contact: Expresses emotions and engagement levels; varies from nervousness to interest.
- Silence: Communicates messages often stronger than verbal communication.
- Body Language: Includes gestures and movements that convey thoughts and feelings subconsciously.
- Paralanguage: Involves vocal aspects beyond words, such as pitch and tone, influencing meaning.
Active Listening Strategies
- Stop: Focus entirely on the speaker, setting aside personal concerns.
- Look: Observe non-verbal cues to enhance understanding.
- Listen: Aim for the essence of the message, prioritizing overall comprehension.
- Empathize: Connect with the speaker's feelings, building rapport.
- Ask Questions: Clarify understanding and show genuine interest.
- Paraphrase: Repeat the message in your own words for confirmation.
Barriers to Effective Communication
- Stereotyping: Avoid making snap judgments based on limited information.
- Time Investment: Take the time to explore details instead of relying on assumptions.
- Negative Focus: Be mindful of disproportionately emphasizing negative aspects.
- Interpretation Variability: Recognize that individuals may interpret messages differently and clarify if necessary.
- Incongruent Cues: Ensure alignment between verbal messages and body language.
Strategies for Improving Perception
- Self-Analysis: Regularly reflect on personal perceptions and seek feedback.
- Awareness of Barriers: Identify which perception barriers you encounter most frequently.
- Focus on Others: Develop empathy through active listening and engagement with others.
Barriers to Verbal Communication
- Lack of Clarity: Ensure clear expression of thoughts to reduce miscommunication.
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