LA - Chapter 6

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Questions and Answers

What is the primary concern with using the 'stick' approach to behavior management?

It leads to embarrassment for the officer.

It can only discourage off-task behavior. (correct)

It can only encourage off-task behavior.

It encourages on-task behavior and engagement.

Why is giving a raise or bonus not an effective motivator according to the text?

Money is not necessary for basic needs.

It is limited to law enforcement agencies.

When basic needs are met, money is no longer a motivator. (correct)

People are motivated by financial rewards.

What does the text suggest as a potential issue with using only the 'stick' approach?

It results in immediate embarrassment.

It guarantees long-term motivation.

It leads to off-task behavior.

It may not encourage on-task behavior or engagement. (correct)

This is one of the most empirically studied theories of motivation. It is included in the ARETE recipe.

Self-Determination Theory (SDT) Signup and view all the answers

What is one takeaway from the text regarding motivating law enforcement officers?

Carrots are more effective than sticks in motivating behavior. Signup and view all the answers

What is highlighted as a drawback of using penalties as motivators in law enforcement agencies?

They do not encourage engagement or productivity. Signup and view all the answers

What does the "T" stand for in the ARETE recipe?

Trust Signup and view all the answers

What is one of the primary responsibilities of a first-line supervisor?

Both A and B Signup and view all the answers

What is the relationship between expertise and autonomy?

Expertise is related to autonomy, as people want to choose in what areas they develop expertise. Signup and view all the answers

What do the two E's stand for in the ARETE recipe?

Expertise & Expectations Signup and view all the answers

What is the recommended action for a first-line supervisor to support the development of their people's competence?

Both a and b Signup and view all the answers

What is the relationship between a supervisor's words and actions?

A supervisor's words and actions should be congruent. Signup and view all the answers

What is the main difference between punishment and penalty according to the text?

Punishment is giving something unwanted, while penalty is taking away something valued. Signup and view all the answers

When should a 'stick' or 'hammer' approach be used to discourage off-task behavior according to the text?

When officer safety issues are observed. Signup and view all the answers

What is the purpose of showing an officer videos of poor searching techniques according to the text?

To invoke the fear response in the officer's brain. Signup and view all the answers

What is the main purpose of using a 'stick' or 'hammer' approach according to the text?

To discourage off-task behavior in officers. Signup and view all the answers

What is the 'ultimate penalty' mentioned in the text?

Death. Signup and view all the answers

What does the "R" stand for in the ARETE recipe?

Relatedness Signup and view all the answers

What was the number one factor for team success identified by Google researchers?

Psychological safety Signup and view all the answers

Why do many employees end up doing the bare minimum, according to the text?

Leaders failed to set clear expectations Signup and view all the answers

What is the suggested approach for setting expectations for new employees or when taking over a new team?

Treat everyone as a ten (on a scale of one to ten) Signup and view all the answers

Why is it important to clearly define the minimum expectations for employees?

To set a baseline for employee performance Signup and view all the answers

What should clear expectations be incorporated into?

Performance evaluations Signup and view all the answers

What is the likely outcome of treating everyone as a ten (on a scale of one to ten) initially?

Employees will rise to meet expectations Signup and view all the answers

What is the "A" in the ARETE recipe?

Autonomy Signup and view all the answers

What was the team's typical approach when dealing with a drug dealer?

Watch the dealer conduct his business and then either take him down or follow him Signup and view all the answers

Chapter 6: Lessons Learned • All motivation really comes from within, through a DOSE of dopamine and the other happy chemicals.

DOSE Signup and view all the answers

This is motivation that happens when someone engages in an activity simply because they enjoy the activity.

Intrinsic motivation Signup and view all the answers

What is the main connection between the concept of motivation and the word 'movere' from Latin?

Motivation is derived from the Latin word for 'to move' because it drives people to take action Signup and view all the answers

Study Notes

Concerns with the 'Stick' Approach

The 'stick' approach can lead to resentment and decreased morale among employees.
Relies heavily on penalties, which may not address the underlying issues of behavior.
Primary concern includes the potential for employees to focus on avoiding punishment rather than embracing positive behaviors.

Motivation and Incentives

Raises or bonuses may not effectively motivate because they often create dependency rather than intrinsic motivation.
Using penalties as motivators can result in short-term compliance without fostering long-term engagement.

Potential Issues with 'Stick' Approach

Sole reliance on punishment can stifle creativity and discourage employees from taking initiative.
It fails to cultivate a positive work environment and can hinder team cohesion.

Motivating Law Enforcement Officers

Successful motivation strategies should focus on intrinsic rather than extrinsic factors, promoting personal investment in work.

Drawbacks of Penalties in Law Enforcement

Penalties can create a culture of fear which undermines collaboration and trust within agencies.

ARETE Recipe Components

"T" stands for Trust, essential for effective leadership and team dynamics.
The two "E's" refer to Engagement and Empowerment, both critical for motivating team members.

Supervisor Responsibilities

A primary responsibility of a first-line supervisor includes developing the skills and competence of their team.

Expertise and Autonomy

Higher expertise contributes to greater autonomy, enabling employees to make informed decisions.

Supporting Competence Development

First-line supervisors should provide ongoing training and opportunities for skill enhancement to support team competence.

Supervisor's Words and Actions

Consistency between a supervisor's words and actions builds credibility and encourages trust among team members.

Punishment vs. Penalty

Punishment refers to imposing consequences for behavior, while penalty is typically a standard consequence for violations of rules.

Use of 'Stick' Approach

The 'stick' approach should only be employed when there is a clear need to correct egregious behavior or policy violations.

Purpose of Training Videos

Showing videos of poor searching techniques aims to educate officers on best practices and avoid similar mistakes in their work.

Main Purpose of 'Stick' Approach

The primary aim is to deter negative behaviors while promoting adherence to standards and regulations.

Ultimate Penalty

The 'ultimate penalty' refers to termination or severe disciplinary actions impacting an officer's career.

"R" in ARETE Recipe

"R" stands for Recognition, an important component for acknowledging and rewarding employee contributions.

Team Success Factors

Google researchers identified psychological safety as the number one factor for team success, promoting open and honest communication.

Employee Minimum Effort

Employees often do the bare minimum due to a lack of clear expectations and insufficient motivation structures.

Setting Expectations

Clearly defining expectations for new employees fosters understanding and alignment with team objectives.

Importance of Minimum Expectations

Defining minimum expectations ensures accountability and consistency in performance across the team.

Incorporation of Clear Expectations

Clear expectations should be integrated into onboarding processes and regular performance assessments.

Treating Everyone as a Ten

Initially treating everyone as a ten can lead to higher performance expectations, fostering a growth mindset within the team.

"A" in ARETE Recipe

"A" stands for Accountability, ensuring that team members take responsibility for their actions and performance.

Typical Approach with Drug Dealers

The team would generally adopt a straightforward and direct approach to effectively address issues arising from narcotics offenses.

Connection of Motivation and 'Movere'

The Latin word 'movere' relates to motivation by emphasizing movement or action, highlighting that true motivation comes from within and drives behavior towards engagement.

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