Why Was I Charged a Fee After I Submitted a Credit Card Dispute?

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Questions and Answers

What fee does Nomad Internet incur when a dispute is filed?

  • $100
  • $25 (correct)
  • $50
  • $15

What is the preferred method for customers to resolve their concerns before filing a dispute?

  • Email the customer service team
  • Live chat with customer service (correct)
  • Call customer service
  • Submit a formal complaint

According to Nomad Internet's Terms of Service, what action may they take in response to a filed dispute?

  • Report to credit agencies
  • Issue a refund immediately
  • Charge a fee to the customer's account (correct)
  • Suspend the account until resolved

What is emphasized as a priority for Nomad Internet regarding customer experience?

<p>Ensuring complete customer satisfaction (D)</p> Signup and view all the answers

What does Nomad Internet prefer to avoid through effective customer service?

<p>Filing of disputes or chargebacks (C)</p> Signup and view all the answers

Flashcards

Dispute Fee

A $25 fee charged to Nomad Internet customers for each dispute filed.

Customer Service

Nomad Internet's team to help with concerns or requests before filing a dispute.

Chargeback Process

A process that can be complicated for resolving a problem or dispute.

Terms of Service

Rules that Nomad Internet uses to operate.

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Resolution

Solving a customer's problem or request.

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Study Notes

Nomad Internet Dispute Resolution Policy

  • Nomad Internet charges a $25 fee for each dispute filed.
  • The company prefers to avoid disputes and resolve issues directly.
  • The company's Terms of Service authorize the $25 fee.
  • Customers should contact customer service before initiating a chargeback.
  • Contact options include live chat (www.nomadinternet.com) and email ([email protected]).

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