Podcast
Questions and Answers
What fee does Nomad Internet incur when a dispute is filed?
What fee does Nomad Internet incur when a dispute is filed?
- $100
- $25 (correct)
- $50
- $15
What is the preferred method for customers to resolve their concerns before filing a dispute?
What is the preferred method for customers to resolve their concerns before filing a dispute?
- Email the customer service team
- Live chat with customer service (correct)
- Call customer service
- Submit a formal complaint
According to Nomad Internet's Terms of Service, what action may they take in response to a filed dispute?
According to Nomad Internet's Terms of Service, what action may they take in response to a filed dispute?
- Report to credit agencies
- Issue a refund immediately
- Charge a fee to the customer's account (correct)
- Suspend the account until resolved
What is emphasized as a priority for Nomad Internet regarding customer experience?
What is emphasized as a priority for Nomad Internet regarding customer experience?
What does Nomad Internet prefer to avoid through effective customer service?
What does Nomad Internet prefer to avoid through effective customer service?
Flashcards
Dispute Fee
Dispute Fee
A $25 fee charged to Nomad Internet customers for each dispute filed.
Customer Service
Customer Service
Nomad Internet's team to help with concerns or requests before filing a dispute.
Chargeback Process
Chargeback Process
A process that can be complicated for resolving a problem or dispute.
Terms of Service
Terms of Service
Signup and view all the flashcards
Resolution
Resolution
Signup and view all the flashcards
Study Notes
Nomad Internet Dispute Resolution Policy
- Nomad Internet charges a $25 fee for each dispute filed.
- The company prefers to avoid disputes and resolve issues directly.
- The company's Terms of Service authorize the $25 fee.
- Customers should contact customer service before initiating a chargeback.
- Contact options include live chat (www.nomadinternet.com) and email ([email protected]).
Studying That Suits You
Use AI to generate personalized quizzes and flashcards to suit your learning preferences.