Why Was I Charged a Fee After I Submitted a Credit Card Dispute?
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Questions and Answers

What fee does Nomad Internet incur when a dispute is filed?

  • $100
  • $25 (correct)
  • $50
  • $15
  • What is the preferred method for customers to resolve their concerns before filing a dispute?

  • Email the customer service team
  • Live chat with customer service (correct)
  • Call customer service
  • Submit a formal complaint
  • According to Nomad Internet's Terms of Service, what action may they take in response to a filed dispute?

  • Report to credit agencies
  • Issue a refund immediately
  • Charge a fee to the customer's account (correct)
  • Suspend the account until resolved
  • What is emphasized as a priority for Nomad Internet regarding customer experience?

    <p>Ensuring complete customer satisfaction</p> Signup and view all the answers

    What does Nomad Internet prefer to avoid through effective customer service?

    <p>Filing of disputes or chargebacks</p> Signup and view all the answers

    Study Notes

    Nomad Internet Dispute Resolution Policy

    • Nomad Internet charges a $25 fee for each dispute filed.
    • The company prefers to avoid disputes and resolve issues directly.
    • The company's Terms of Service authorize the $25 fee.
    • Customers should contact customer service before initiating a chargeback.
    • Contact options include live chat (www.nomadinternet.com) and email ([email protected]).

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