Why Was I Charged For My Subscription After My Device Was Delivered Back to Your Warehouse?
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Questions and Answers

What could be a reason for being billed again after a device delivery?

  • The return was delivered after the 14-Day Grace Period. (correct)
  • The return was sent before the device was delivered.
  • The original billing cycle was not completed.
  • The return was made within the 14-Day Grace Period.
  • What is the maximum time allowed for returning a modem to avoid further billing?

  • 21 days
  • 10 days
  • 14 days (correct)
  • 30 days
  • What happens to billing once the 14-Day Grace Period ends?

  • Billing resumes immediately. (correct)
  • Billing continues but at a reduced rate.
  • Billing is paused until the device is returned.
  • No further billing occurs.
  • If a modem is returned on the last day of the 14-Day Grace Period, what will occur?

    <p>Billing may resume if the return is processed late.</p> Signup and view all the answers

    What is the purpose of the 14-Day Grace Period?

    <p>To allow ample time for the return of the modem.</p> Signup and view all the answers

    Study Notes

    Subscription Billing After Return

    • Resumed billing after 14-day grace period for return shipping.
    • Billing resumes following the 14-day window for returning the device.
    • If the return is late, you will be billed again.

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