Types of Products and Consumer Behavior

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Questions and Answers

What strategy involves entering a new market with an existing product?

  • Product Development
  • Product Penetration
  • Market Penetration
  • Market Development (correct)

The Decline stage of the Product Life Cycle is characterized by increasing sales.

False (B)

List two reasons why branding is important in product strategy.

  1. Enables consumers to easily distinguish one product from another. 2. Enables the owner to communicate the benefits of the product vs. competition.

Packaging is known as the __________ salesman in the store.

<p>silent</p> Signup and view all the answers

Match the following stages of the Product Life Cycle with their descriptions:

<p>Introduction = This is when you inform the market about your new product. Growth = This is when the product sales starts to pick up. Maturity = Product sales starts to plateau. Decline = Product sales starts to fall off.</p> Signup and view all the answers

Which of the following is NOT a basic step in developing a Public Relations program?

<p>Event Management (A)</p> Signup and view all the answers

Evaluation in Public Relations assesses what was done during the PR campaign.

<p>False (B)</p> Signup and view all the answers

Which of the following is not a criterion for choosing packaging materials?

<p>Color preference of the target market (A)</p> Signup and view all the answers

Name one type of pricing strategy used in the market.

<p>Cost-plus pricing</p> Signup and view all the answers

Name two types of Public Relations tools.

<p>Press/news release, Special events</p> Signup and view all the answers

If a sign announcing a circus is placed on the back of an elephant, that is called __________.

<p>promotion</p> Signup and view all the answers

A well-designed package can help attract consumers at the point of sale.

<p>True (A)</p> Signup and view all the answers

Match the following PR tools with their descriptions:

<p>Press/News Release = Official statements to the media Special Events = Organized occasions for public engagement Sponsorships or Partnerships = Collaborative marketing efforts Policy Reform = Changing local or national policies Advertorials = Advertisements that resemble editorial content</p> Signup and view all the answers

What is the purpose of random discounting?

<p>To attract consumers and maximize profit through occasional discounts (A)</p> Signup and view all the answers

Penetration pricing involves setting a high price initially to gain market share.

<p>False (B)</p> Signup and view all the answers

What is an example of secondary market discounting?

<p>generics market</p> Signup and view all the answers

The pricing strategy where products complement each other, such as Gillette razors and blades, is known as __________.

<p>two-part pricing</p> Signup and view all the answers

Match the following pricing strategies with their descriptions:

<p>Premium Pricing = Set high price by offering unique features Product Bundle Pricing = Combine several products for a cheaper price Loss-Leader Pricing = Drop prices to attract consumers hoping for increased volume Geographic Pricing = Set different prices based on location</p> Signup and view all the answers

Which pricing strategy involves high prices at introduction that decrease over time?

<p>Price Skimming (A)</p> Signup and view all the answers

Geographic pricing considers the location of customers when determining product prices.

<p>True (A)</p> Signup and view all the answers

What is the objective of using premium pricing?

<p>to signal high quality</p> Signup and view all the answers

Which type of product is considered a durable good?

<p>Durables (B)</p> Signup and view all the answers

Specialty goods require little effort and have the lowest risk for buyers.

<p>False (B)</p> Signup and view all the answers

What describes the core level of a product?

<p>The core level refers to the generic benefit that each product provides.</p> Signup and view all the answers

A product that is intangible and cannot be physically touched is referred to as a ______.

<p>service</p> Signup and view all the answers

Match each type of product with its description:

<p>Shopping goods = Products worth comparing due to higher effort Specialty goods = Unique products with no substitutes Convenience goods = Low effort, low risk, widely available Preference goods = Products that consumers have brand loyalty for</p> Signup and view all the answers

Which of the following describes a situation where there is an opportunity for a new product in an existing market?

<p>Market Penetration (C)</p> Signup and view all the answers

Generic products provide essential benefits to consumers.

<p>True (A)</p> Signup and view all the answers

What are the three types of products based on consumption?

<p>Durables, Non-Durables, Services</p> Signup and view all the answers

Which type of channel of distribution does NOT take title of the goods and mainly operates in international markets?

<p>Agents (D)</p> Signup and view all the answers

Retailers primarily sell to wholesalers.

<p>False (B)</p> Signup and view all the answers

Name one advantage of franchising as a distribution method.

<p>Accelerated method of expanded distribution</p> Signup and view all the answers

In the promotional/message objectives, the 'C' in AIDA stands for __________.

<p>DESIRE</p> Signup and view all the answers

Match the following types of advertising with their purposes:

<p>Classified Advertising = To inform about local services Promotional Advertising = To stimulate demand for a brand Publicity = To offer a positive image of the brand Direct Marketing = To get the customer to buy</p> Signup and view all the answers

Which tool in the marketing mix is primarily used to convince customers to buy immediately?

<p>Promotions (A)</p> Signup and view all the answers

Home delivery is an example of addressing buyer convenience issues.

<p>True (A)</p> Signup and view all the answers

What do wholesalers primarily do?

<p>Buy from producers and sell small quantities to retailers</p> Signup and view all the answers

What is the main purpose of advocacy advertising?

<p>To influence public opinion (D)</p> Signup and view all the answers

Institutional advertising focuses on promoting specific products.

<p>False (B)</p> Signup and view all the answers

Name one way of creating an advertisement.

<p>Scientific evidence</p> Signup and view all the answers

The qualitative value of an ad that measures consumer interest in the brand is called __________.

<p>Impact</p> Signup and view all the answers

Match the forms of media with their descriptions:

<p>Television = Visual and audio advertisement Print = Physical advertisements in newspapers and magazines New Media = Digital platforms including social media Radio = Audio-only advertisements</p> Signup and view all the answers

Which of the following is NOT a type of consumer promotion?

<p>Cooperative advertising (B)</p> Signup and view all the answers

Frequency refers to the number of consumers exposed to an ad at least once.

<p>False (B)</p> Signup and view all the answers

Name one type of trade promotion.

<p>Rebates and rewards</p> Signup and view all the answers

Flashcards

Perishables

Products that are consumed quickly and have a short shelf life, such as food, fuel, and newspapers.

Durables

Products that are durable and can be used for a relatively long period of time, such as cars, appliances, and furniture.

Services

Products that are intangible and do not have a physical form, such as services, financial advice, and entertainment.

Convenience Goods

Products that are purchased frequently and with little effort, such as groceries, gasoline, and newspapers.

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Shopping Goods

Products that consumers are willing to spend time and effort comparing before making a purchase. They are often more expensive and purchased less frequently, like a car or a computer.

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Specialty Goods

Products that have a unique appeal and are not easily substituted. Consumers are willing to go to great lengths to find these products, such as specialty foods or designer clothing.

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Augmented Product

Products that offer additional features and services that go beyond the basic tangible product. Think of extras like warranties or customer support.

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Core Product

The core benefit that a product provides to the customer, such as nourishment, convenience, or entertainment. It is the fundamental reason why consumers buy the product.

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Product Development

A strategy where you introduce a new variation of your existing product to the market, aiming to capture a larger market share.

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Market Development

A strategy where you reach out to new customer segments with your existing product, expanding your market presence.

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Introductory Stage

A stage where the product is first launched and introduced to the market, with limited customer awareness.

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Growth Stage

A stage where the product starts gaining traction, sales rise, and customer awareness grows.

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Maturity Stage

A stage where the product has reached widespread adoption and sales peak, but growth slows down.

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Decline Stage

A stage where sales decline as customer demand decreases and the product faces potential competition.

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Value-Based Pricing

A pricing strategy where you set the price of your product based on the value it delivers to customers.

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Competitive Pricing

A pricing strategy where you set the price of your product based on the prices of similar products in the market.

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Penetration Pricing

Setting prices low initially to gain market share quickly, then gradually increasing prices as demand grows. Think of attracting customers with a super-low price, then raising the price once they're hooked.

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Premium Pricing

Charging a high price for a product or service that is perceived to have high quality or exclusivity. Think of luxury brands with expensive, but desirable items

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Differential Pricing

Using a variety of pricing strategies for different customer segments, geographical locations, or product variations.Think of tailored prices for specific groups.

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Quantity Discounting

Offering a lower price for a product or service to customers who are willing to purchase it in bulk. Think of buying in bulk at wholesale prices.

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Skimming Pricing

Setting a high price for a product during its initial launch, which then gradually declines over time.Think of a new phone model with high price, then dropping later.

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Product Bundle Pricing

Bundling several products together at a discounted price compared to buying them individually.Think of 'value meals' combining a drink, burger, and fries.

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Price Signaling

Using a high initial price to signal high quality or value. Think of a premium brand with a very expensive product.

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Loss-Leader Pricing

A pricing strategy where a seller offers goods or services at a loss to attract customers, hoping to make up for it through increased sales of other products. Think of an advertisement offering a product at a 'loss leader' price, but promoting related items.

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Research in PR

The process of gathering information about a company's target audience, competitors, and market trends to identify problems and opportunities.

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Planning in PR

Developing a strategic plan that outlines objectives, target audiences, key messages, tactics, timeline and budget for a PR campaign.

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Communication in PR

The execution of the PR plan, using various tools and strategies to communicate key messages to target audiences.

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Evaluation in PR

Evaluating the effectiveness of PR campaigns by measuring their impact on key metrics like media coverage, brand awareness, customer engagement, and sales.

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Publicity

Any activity that generates publicity for a company or brand without paying for it directly. It can include news coverage, social media buzz, and public events.

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Institutional Advertising

Advertising that aims to build a positive image for a company or organization, rather than promoting specific products or services.

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Targeted Advertising

Advertising that specifically targets a specific group of people or market segment.

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Media Selection

The process of deciding on the right media channels to reach your target audience.

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Reach

The number of unique individuals who are exposed to an advertisement at least once during a specific time.

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Frequency

The number of times a consumer is exposed to an advertisement within a specific timeframe.

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Trade Promotions

Trade promotions that offer incentives for retailers to carry or promote a product.

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Consumer Promotions

Promotions that offer incentives for consumers to purchase a product.

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Sales Promotions

Promotional strategies designed to give consumers an immediate reward or incentive for purchasing a product.

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Distributors

A channel of distribution where a company appoints an individual or firm to handle the distribution of their products. They can operate exclusively for a single manufacturer or distribute multiple brands. They sell to wholesalers, retailers, or end-users.

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Wholesalers

A channel of distribution where individuals or firms purchase goods in bulk from producers and then sell smaller quantities to retailers. They facilitate the movement of goods by breaking down large quantities into smaller ones.

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Export Agents

A channel of distribution primarily used in international markets. They act as intermediaries but don't take ownership of the goods. They secure orders and earn commission for facilitating sales.

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Mobile Distributors

A channel of distribution where goods are carried and displayed in small vehicles (like vans or trucks). They sell on a cash-on-delivery basis and serve smaller retailers (e.g., sari-sari stores) in specific territories.

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Retailers

The final stage in the distribution channel where products are sold to the end consumer. Examples include supermarkets, grocery stores, and convenience stores.

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Franchising

A method of distribution where a business license is granted for the operation of a certain business model. Franchisees pay fees to the franchisor for access to the company's systems and support. Examples include Mini-Stop and 7-Eleven.

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Public Relations

A promotional tool that aims to create awareness and build a positive image for a brand or company in the public's mind.

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Promotions

A promotional tool that aims to stimulate immediate action and sales, often involving short-term incentives or promotions.

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Study Notes

Consumption and Tangibility

  • Three types of products based on consumption and tangibility:
    • Durables (stronger repeat purchases)
    • Non-Durables (long intervals between repeat purchases)
    • Services (intangible, no physical product)

Effort and Risk

  • Four types of products based on effort and risk:
    • Convenience goods (little effort, lowest risk, no buyer loyalty, parity priced)
    • Shopping goods (buyer feels effort is worth it, compares products, higher price, infrequent purchase)
    • Specialty goods (unique, customized products, no substitutes, highest effort and risk, high product loyalty)
    • Preference goods (lesser risk, buyer loyalty, willing to take substitutes, more parity in quality)

Product Levels

  • Three levels of products related to consumer needs:
    • Core product (generic benefit, e.g., good cooked food)
    • Formal product (extras built-in, e.g., warranty, cooking lessons)
    • Augmented product (tangible product, e.g., cookware system)

Product Opportunities for Company Growth

  • Three opportunities for product growth related to the market:
    • Market penetration (existing product in existing market)
    • Product development (new product in an existing market)
    • Market development (existing product in new market)

Product Life Cycle

  • Stages of the Product Life Cycle:
    • Introductory (new product, product sales starts to pick up)
    • Growth (product is already patronized regularly)
    • Maturity (product sales starts to fall off)
    • Decline (product sales stops)

Branding Strategies

  • Reasons for branding a product:
    • Brand identification (enable consumers to easily distinguish one product from another)
    • Goodwill (enable brand owner to enjoy the goodwill associated with same)
    • Benefit communication (enable the owner to communicate the benefits of the product)

Promotion Criteria

  • Criteria for choosing packaging materials:
    • Size
    • Cost
    • Protection
    • Display value
    • Convenience
    • Design/Attractiveness

Pricing Strategies

  • Types of pricing strategies:
    • Random discounting (occasionally using sales prices and special discounts)
    • Off-peak pricing (prices higher during peak times - introduction of new products, etc.)
    • Secondary market discounting (lower prices for secondary markets)
    • Penetration pricing (low initial price to gain market share)
    • Geographic pricing (different prices by location)
    • Premium pricing (high price for unique features)
    • Product bundle pricing (combining products for a lower overall price)
    • Two-part pricing (fixed fee plus variable fee)
    • Loss-leader pricing (lower price on one item to attract consumers)

Distribution Mix

  • Elements of an effective distribution mix:
    • Placement (proper types of outlet)
    • Coverage (product availability in outlets)
    • Display/Visibility (good inventory display)
    • Pricing (incentives for dealers)
    • Goodwill (win-win partnerships)

Distribution Channels

  • Types of distribution channels:
    • Distributors
    • Wholesalers
    • Retailers
    • Franchising
    • Agents
    • Internet/E-commerce
    • Home delivery

Marketing Mix Tools

  • Four major marketing tools: (Information not wholly found in the provided text, other aspects of the subject matter are implied.)

Advertising Objectives

  • Objectives for promotional/advertising messages:
    • Grab attention
    • Excite interest
    • Create desire
    • Prompt action

Advertising Types

  • Types of advertising:
    • Classified advertising (advertising opportunities)
    • Advocacy advertising (convincing about causes)
    • Brand advertising (stimulating a brand's demand)
    • Promotional advertising (promotional activities)
    • Institutional advertising (building goodwill)
    • Mass advertising

Advertising Mix Elements

  • Elements of the advertising mix:
    • Message/Positioning
    • Media selection
    • Advertising budget
    • Media scheduling
    • Copy execution
    • Advertising testing/evaluation

Advertising Styles/Execution

  • Creative executional styles or handles:
    • Scientific evidence
    • Slice-of-life
    • Image

Media Planning Parameters

  • Media planning parameters:
    • Frequency (number of times exposed to an ad)
    • Reach (number of times consumers are reached)
    • Impact (qualitative value, beyond recall, consumer interest)

Media Types

  • Types of media:
    • Television
    • Print
    • New media

Trade Promotions

  • Trade promotions categories:
    • Rebates and rewards

Public Relations (PR) Steps

  • PR program steps:
    • Research
    • Planning
    • Communication
    • Evaluation

Public Relations Tools

  • PR tools:
    • Press/news releases
    • Special events
    • Sponsorships/partnerships
    • Policy reform
    • Editorials/advertorials

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