10 Questions
Management Roles (Mintzberg) Interpersonal roles ❖ Figurehead, leader, ______
liaison
Informational roles ❖ Monitor, disseminator, ______
spokesperson
Decisional roles ❖ Entrepreneur, disturbance handler, resource allocator, ______
negotiator
What Managers Do (Mintzberg) Actions thoughtful thinking practical ______
doing
Adapted from Mintzberg, Henry, The Nature of Managerial Work, 1st Edition, © 1980, pp. ______
93–94
Skills Managers Need Technical skills ❖ Knowledge and proficiency in a specific ______
field
Human skills ❖ The ability to work well with other ______
people
Conceptual skills ❖ The ability to think and conceptualize about abstract and complex situations concerning the ______
organization
Exhibit 1–6 Skills Needed at Different Management ______
Levels
Effectiveness and efficiency in ______
management
Learn about the different levels of managers in organizations, from first-line managers to top managers, and their respective roles and responsibilities.
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