Types of Groups and Teams
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What is a key characteristic of skill-based pay in a team-based organization?

  • It is applied only to managerial positions.
  • It provides bonuses based solely on personal achievements.
  • It requires all team members to acquire core skills before additional pay is given. (correct)
  • It rewards individual performance exclusively.

How do gain-sharing systems typically work?

  • They emphasize short-term goals over long-term organizational success.
  • They reward only the top-performing team members based on personal output.
  • They focus on individual contributions to a project rather than team performance.
  • They provide rewards based on the performance of the entire organization or division. (correct)

What is the main purpose of team bonus plans?

  • To provide uniform bonuses across all departments regardless of performance.
  • To distribute rewards based on team-specific achievements. (correct)
  • To incentivize individual efforts above the team's performance.
  • To discourage collaboration by focusing on individual rewards.

What does effective planning and task coordination abilities involve?

<p>Synchronizing activities, information, and tasks among team members. (C)</p> Signup and view all the answers

Which of the following is NOT a focus of goal-setting and self-management abilities?

<p>Ensuring team members work in isolation. (C)</p> Signup and view all the answers

What is the term for converting a thought or idea into a message composed of symbols, pictures, or words?

<p>Encoding (D)</p> Signup and view all the answers

Which component of the communication process serves to check the success of the communication?

<p>Feedback (C)</p> Signup and view all the answers

Which type of task interdependence allows employees to work independently before their outputs are pooled into group output?

<p>Pooled interdependence (C)</p> Signup and view all the answers

What type of communication occurs through spoken words or phrases?

<p>Verbal communication (A)</p> Signup and view all the answers

What is the main characteristic of sequential interdependence?

<p>Tasks require coordination among team members in a specific order (D)</p> Signup and view all the answers

What does 'noise' refer to in the context of communication?

<p>Any interference that distorts or changes the message (D)</p> Signup and view all the answers

Which communication method uses a private network for secure employee interaction?

<p>Intranet (B)</p> Signup and view all the answers

What form of interdependence emphasizes the importance of individuals or groups relying on each other for task completion?

<p>Reciprocal interdependence (A)</p> Signup and view all the answers

Which conflict management style focuses on giving both parties what they want?

<p>Collaborating (C)</p> Signup and view all the answers

What is a key characteristic of the compromising conflict management style?

<p>Both parties give something up. (B)</p> Signup and view all the answers

Which conflict management approach involves ignoring the conflict?

<p>Avoiding (A)</p> Signup and view all the answers

What does the devil's advocate role contribute to conflict?

<p>It encourages constructive conflict and diverse viewpoints. (D)</p> Signup and view all the answers

Integrative negotiation is characterized by which of the following?

<p>Mutual satisfaction with no loss to any party. (C)</p> Signup and view all the answers

What does selective perception imply in communication?

<p>Receivers interpret messages differently based on their beliefs. (D)</p> Signup and view all the answers

In which negotiation style does one party pursue their own interests at the expense of others?

<p>Competing (C)</p> Signup and view all the answers

Which scenario exemplifies information overload?

<p>A team has too much information to process in a short meeting. (B)</p> Signup and view all the answers

How can organizational barriers impact communication in a firm?

<p>They may limit who can communicate messages to whom. (B)</p> Signup and view all the answers

What is a fundamental aspect of the negotiation process?

<p>Making offers and counteroffers to reach an agreement. (C)</p> Signup and view all the answers

What is a potential issue with filtering in communication?

<p>Important information may be withheld or distorted. (C)</p> Signup and view all the answers

Why is cultural awareness important in negotiations?

<p>It helps address issues outside of the main negotiation topic. (B)</p> Signup and view all the answers

What is one function of collaboration software?

<p>It allows simultaneous project work by remote team members. (B)</p> Signup and view all the answers

Which of the following is a characteristic of cultural barriers in communication?

<p>They sometimes prevent understanding due to different expressions. (B)</p> Signup and view all the answers

Intranets are best described as:

<p>Centralized networks for sharing information within an organization. (D)</p> Signup and view all the answers

What is a recommended practice regarding oral communication according to experts?

<p>Use it primarily for sensitive conversations, not simple ones. (C)</p> Signup and view all the answers

What establishes the expected behaviors and tasks of team members?

<p>Roles (A)</p> Signup and view all the answers

Which phase of team development involves team members being selected and prepared to work in teams?

<p>Start-Up (D)</p> Signup and view all the answers

What motivates individuals in a team setting to want to maintain a positive self-image?

<p>Social facilitation (D)</p> Signup and view all the answers

What is one of the key organizational benefits of empowered teams?

<p>Reduced costs (A)</p> Signup and view all the answers

What phase follows the Start-Up phase in the team implementation process?

<p>Reality and Unrest (B)</p> Signup and view all the answers

Which of the following is NOT a possible benefit of teams for employees?

<p>Enhanced job security (C)</p> Signup and view all the answers

Which outcome is an example of enhanced performance from team collaboration?

<p>Improved customer service (D)</p> Signup and view all the answers

What refers to the challenges organizations face when transitioning to a team-based structure?

<p>Cost of teams (D)</p> Signup and view all the answers

What defines a team compared to a group?

<p>A team must have at least two individuals sharing a common goal and accountability. (A)</p> Signup and view all the answers

Which type of group is typically formed based on social relationships?

<p>Affinity Group (A)</p> Signup and view all the answers

What factor influences group performance by reflecting shared values and behaviors?

<p>Cohesiveness (A)</p> Signup and view all the answers

An interest group is characterized as:

<p>Temporary and informal, often focused on a shared activity. (A)</p> Signup and view all the answers

Which type of team is specifically formed to solve a particular problem at work?

<p>Problem-solving Teams (A)</p> Signup and view all the answers

In which type of team do members come from various departments?

<p>Cross-functional Team (A)</p> Signup and view all the answers

What is the term for the number of individuals in a group that influences interactions?

<p>Size (B)</p> Signup and view all the answers

What type of team operates independently and sets its own goals?

<p>Self-directed Teams (A)</p> Signup and view all the answers

Which group type involves employees at the same organizational level sharing information?

<p>Affinity Group (C)</p> Signup and view all the answers

What defines a homogeneous group?

<p>Members share similarities that are important for tasks. (B)</p> Signup and view all the answers

Flashcards

Skill-Based Pay

Rewarding team members based on acquiring a set of core skills required for the team.

Gain-Sharing Systems

Rewarding all members from different teams based on the performance of the entire organization, division, or plant.

Team Bonus Plans

Similar to gain-sharing, but the unit of performance and pay is the team, not the entire organization.

Equal Team Rewards

A system where all team members are rewarded equally for the team's performance.

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Team Contract

A written agreement outlining roles, responsibilities, and expectations within a team.

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Team

A group of people working together for a common goal with shared accountability both individually and as a team.

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Group

Two or more individuals who interact and influence each other.

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Informal Groups

Groups formed by members for their own purposes, based on friendships or shared interests.

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Workgroup

A group formed by an organization to accomplish specific tasks.

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Command Group

Groups formed within an organization based on reporting lines or authority.

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Interest Groups

Groups formed by members sharing similar interests or goals.

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Affinity Groups

Groups formed by employees at the same level to share information, opportunities and solve problems.

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Cross-functional Team

A team composed of members with diverse expertise, typically from different departments or areas.

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Global Teams

Teams with members from different countries, working across geographical boundaries.

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Group Composition

The degree of similarity or difference in the characteristics of group members.

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Encoding

The process of converting thoughts, ideas, or facts into a message using symbols, pictures, or words.

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Message

The encoded information that is transmitted from the sender to the receiver.

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Channel

The medium used to transmit the message, such as email, phone call, or face-to-face interaction.

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Feedback

A check on the success of the communication, ensuring the receiver understands the message.

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Noise

Anything that disrupts, distorts, or changes the message the sender intended to communicate.

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Verbal Communication

Communication using spoken words or phrases. Typically happens in real-time, but can be asynchronous.

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Pooled Interdependence

A type of interdependence where team members work independently and their outputs are combined to form a group outcome.

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Sequential Interdependence

A type of interdependence where tasks must be performed in a specific order, increasing communication needs as individuals or groups rely on others for completion.

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Misperception in communication

The receiver interprets a message differently than the sender intended.

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Selective Perception

We focus on information that aligns with our beliefs and ignore opposing views.

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Filtering in communication

Information is omitted, twisted, or concealed to control the message that's received.

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Information Overload

Having too much information to process effectively.

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Organizational Barriers to Communication

Company structure and culture influence who can communicate with whom.

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Cultural Barriers to Communication

Different cultures have different ways of saying things.

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Collaboration Software

Online tools that let teams share information, plan projects, and meet virtually.

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Intranets in communication

An internal network of websites, shared documents, and tools.

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Social Facilitation

The tendency for people to perform better when they are being observed by others. This is driven by the desire to maintain a positive self-image.

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Roles

The behaviors and tasks that each member of a team is expected to perform due to their position within the team.

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Implementation Process

The process of transitioning to a team-based approach within an organization. It involves steps and phases to ensure successful implementation.

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Benefits of Teams

Enhanced performance, reduced costs, increased innovation, employee benefits, and improved communication are all advantages of using teams within an organization.

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Costs of Teams

Teams can come with certain challenges and drawbacks. These costs can include difficulty in changing organizational structures, the need for ongoing training and support, and potential conflict among team members.

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Phase 1: Start-Up

Phase 1 of the implementation process focuses on selecting and preparing team members, providing them with initial training. The goal is to set the foundation for a successful team.

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Phase 2: Reality and Unrest

Phase 2 of the implementation process marks a period of adjustment and potential challenges as teams settle into their roles and dynamics. Individuals and teams may experience uncertainty and conflicts.

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Leadership In Teams

A formal leader may be appointed, but team members may also look toward other members for guidance and leadership. Teamwork often involves a more distributed approach to leadership.

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Collaborating

A conflict management style where both sides try to get what they want.

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Compromising

A conflict management style where both sides give up something to reach an agreement.

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Competing

A conflict management style where one person tries to get what they want at the expense of the other person.

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Accommodating

A conflict management style where one person gives in to the other's demands.

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Avoiding

A conflict management style where the conflict is ignored or denied.

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Negotiation

A process where two or more parties try to reach an agreement through offers, counteroffers, and concessions.

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Distributive Negotiation

A negotiation where one party's gain is balanced by another party's loss.

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Integrative Negotiation

A negotiation where both parties can win without either party losing.

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Study Notes

Types of Groups and Teams

  • Groups are two or more people who interact, influencing each other
  • Teams are interdependent groups, sharing a common goal and accountability
  • Workgroups are formal, organizationally formed groups to do work
    • Command groups are relatively permanent, reporting functionally
    • Affinity groups are employees from the same level, meeting regularly to share information, find opportunities, and solve problems
  • Teams are formal collectives designed to achieve a specific goal
    • Functional teams operate in the same department or function
    • Cross-functional teams are from different departments or functions
    • Problem-solving teams focus on a specific problem and improvements
    • Self-directed teams create and execute their own goals and ways of achieving them
    • Venture teams create and develop new products, processes, or businesses
    • Virtual teams use internet and other technologies to communicate
    • Global teams come from different countries

Group Performance Factors

  • Key factors in group performance include composition, size, norms, cohesiveness, and informal leadership

  • Group composition refers to the degree of similarity among members, important to the effective group's work

    • Homogeneous groups have similar members, which are beneficial for tasks that don't require diverse skills. Simple tasks
    • Heterogeneous groups have differing members, beneficial for complex tasks that necessitate diverse perspectives. Complex tasks

  • Group size can impact performance significantly, from a minimum of two to a number of members who can interact with each other

    • Social loafing is the tendency for some group members to exert less effort within the group than they would individually

Stages of Group and Team Development

  • Mutual acceptance: members first get to know each other
  • Communication and decision making: members openly discuss feelings and agree on group goals
  • Motivation and productivity: members cooperate to accomplish tasks together
  • Control and organization: mature group effectively accomplishes goals

Group Cohesiveness

  • Group cohesiveness is the commitment to remaining together. Affecting factors include maturity, homogeneity, manageable size, and frequent interactions.
  • High cohesiveness can be beneficial for goal accomplishment and member satisfaction. But in some cases, it can be detrimental if group goals are not consistent with organizational goals.
  • Lower-cohesive groups are more prone to fall apart and have difficulty achieving their goals.

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Description

This quiz explores the different types of groups and teams within organizational settings. It covers definitions, characteristics, and examples of various formations such as workgroups, command groups, and cross-functional teams. Test your knowledge on how these teams operate and their specific roles in achieving goals.

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