Types of CRM Systems
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Questions and Answers

What is the purpose of Operational CRM?

  • Enhancing flexibility and productivity
  • Strengthening the brand and public image
  • Reducing greenhouse gas emissions
  • Improving customer satisfaction and retention (correct)

    • Which of the following is an example of Analytical CRM software?

  • Freshsales
  • Insightly (correct)
  • ActiveCampaign
  • Pipedrive

    • What is the main focus of Collaborative CRM?

  • Offering a positive customer experience (correct)
  • Improving health and working conditions
  • Reducing greenhouse gas emissions
  • Deploying smart technology

    • What is the primary objective of Green Computing?

    <p>Reducing greenhouse gas emissions</p> Signup and view all the answers

    Which benefit is associated with Green Computing?

    <p>Reducing greenhouse gas emissions</p> Signup and view all the answers

    What action can be part of Green Computing strategies of companies?

    <p>Powering down IT equipment when it isn't in use</p> Signup and view all the answers

    What is one of the key benefits of using an Information System in decision-making processes?

    <p>It makes it easier to deliver necessary information and model results.</p> Signup and view all the answers

    How does a Knowledge Work System (KWS) contribute to business processes?

    <p>By providing automated design processes through CAD.</p> Signup and view all the answers

    Which type of management system aids managers by automating various manual processes?

    <p>Management Information System</p> Signup and view all the answers

    What is a key advantage of utilizing an Information System for communication within a company?

    <p>Facilitates effective communication by sharing and accessing stored documents.</p> Signup and view all the answers

    Which technology is NOT associated with Knowledge Work Systems (KWS)?

    <p>Artificial Intelligence (AI) for automation</p> Signup and view all the answers

    What is a primary function of Management Information Systems in businesses?

    <p>Aiding managers by automating various tasks</p> Signup and view all the answers

    What is one of the challenges associated with Information System Ethical Issues?

    <p>Data ownership conflicts</p> Signup and view all the answers

    What will play a more prominent role in data analysis and decision-making according to the future of Information Systems?

    <p>Artificial Intelligence (AI)</p> Signup and view all the answers

    Which technology will create a hyper-connected world by connecting everyday devices to the internet?

    <p>The Internet of Things (IoT)</p> Signup and view all the answers

    What does Cloud Computing offer in terms of services?

    <p>Greater flexibility, scalability, and accessibility</p> Signup and view all the answers

    Why is understanding Information Systems Literacy important?

    <p>To know the basics of how IS function and their components</p> Signup and view all the answers

    What skills are crucial for adapting to the ever-evolving landscape of information systems?

    <p>Problem-Solving Skills</p> Signup and view all the answers

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