Types of CRM Systems
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Questions and Answers

What is the purpose of Operational CRM?

  • Enhancing flexibility and productivity
  • Strengthening the brand and public image
  • Reducing greenhouse gas emissions
  • Improving customer satisfaction and retention (correct)

Which of the following is an example of Analytical CRM software?

  • Freshsales
  • Insightly (correct)
  • ActiveCampaign
  • Pipedrive

What is the main focus of Collaborative CRM?

  • Offering a positive customer experience (correct)
  • Improving health and working conditions
  • Reducing greenhouse gas emissions
  • Deploying smart technology

What is the primary objective of Green Computing?

<p>Reducing greenhouse gas emissions (B)</p> Signup and view all the answers

Which benefit is associated with Green Computing?

<p>Reducing greenhouse gas emissions (C)</p> Signup and view all the answers

What action can be part of Green Computing strategies of companies?

<p>Powering down IT equipment when it isn't in use (D)</p> Signup and view all the answers

What is one of the key benefits of using an Information System in decision-making processes?

<p>It makes it easier to deliver necessary information and model results. (D)</p> Signup and view all the answers

How does a Knowledge Work System (KWS) contribute to business processes?

<p>By providing automated design processes through CAD. (C)</p> Signup and view all the answers

Which type of management system aids managers by automating various manual processes?

<p>Management Information System (D)</p> Signup and view all the answers

What is a key advantage of utilizing an Information System for communication within a company?

<p>Facilitates effective communication by sharing and accessing stored documents. (D)</p> Signup and view all the answers

Which technology is NOT associated with Knowledge Work Systems (KWS)?

<p>Artificial Intelligence (AI) for automation (A)</p> Signup and view all the answers

What is a primary function of Management Information Systems in businesses?

<p>Aiding managers by automating various tasks (B)</p> Signup and view all the answers

What is one of the challenges associated with Information System Ethical Issues?

<p>Data ownership conflicts (D)</p> Signup and view all the answers

What will play a more prominent role in data analysis and decision-making according to the future of Information Systems?

<p>Artificial Intelligence (AI) (A)</p> Signup and view all the answers

Which technology will create a hyper-connected world by connecting everyday devices to the internet?

<p>The Internet of Things (IoT) (B)</p> Signup and view all the answers

What does Cloud Computing offer in terms of services?

<p>Greater flexibility, scalability, and accessibility (C)</p> Signup and view all the answers

Why is understanding Information Systems Literacy important?

<p>To know the basics of how IS function and their components (C)</p> Signup and view all the answers

What skills are crucial for adapting to the ever-evolving landscape of information systems?

<p>Problem-Solving Skills (C)</p> Signup and view all the answers

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