Types of CRM Systems

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What is the purpose of Operational CRM?

Enhancing flexibility and productivity

Strengthening the brand and public image

Reducing greenhouse gas emissions

Improving customer satisfaction and retention (correct)

Which of the following is an example of Analytical CRM software?

Freshsales

Insightly (correct)

ActiveCampaign

Pipedrive

What is the main focus of Collaborative CRM?

Offering a positive customer experience (correct)

Improving health and working conditions

Reducing greenhouse gas emissions

Deploying smart technology

What is the primary objective of Green Computing?

Reducing greenhouse gas emissions Signup and view all the answers

Which benefit is associated with Green Computing?

Reducing greenhouse gas emissions Signup and view all the answers

What action can be part of Green Computing strategies of companies?

Powering down IT equipment when it isn't in use Signup and view all the answers

What is one of the key benefits of using an Information System in decision-making processes?

It makes it easier to deliver necessary information and model results. Signup and view all the answers

How does a Knowledge Work System (KWS) contribute to business processes?

By providing automated design processes through CAD. Signup and view all the answers

Which type of management system aids managers by automating various manual processes?

Management Information System Signup and view all the answers

What is a key advantage of utilizing an Information System for communication within a company?

Facilitates effective communication by sharing and accessing stored documents. Signup and view all the answers

Which technology is NOT associated with Knowledge Work Systems (KWS)?

Artificial Intelligence (AI) for automation Signup and view all the answers

What is a primary function of Management Information Systems in businesses?

Aiding managers by automating various tasks Signup and view all the answers

What is one of the challenges associated with Information System Ethical Issues?

Data ownership conflicts Signup and view all the answers

What will play a more prominent role in data analysis and decision-making according to the future of Information Systems?

Artificial Intelligence (AI) Signup and view all the answers

Which technology will create a hyper-connected world by connecting everyday devices to the internet?

The Internet of Things (IoT) Signup and view all the answers

What does Cloud Computing offer in terms of services?

Greater flexibility, scalability, and accessibility Signup and view all the answers

Why is understanding Information Systems Literacy important?

To know the basics of how IS function and their components Signup and view all the answers

What skills are crucial for adapting to the ever-evolving landscape of information systems?

Problem-Solving Skills Signup and view all the answers