Podcast
Questions and Answers
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with ______
Customer relationship management (CRM) is a process in which a business or other organization administers its interactions with ______
customers
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, ______
CRM systems compile data from a range of different communication channels, including a company's website, telephone, email, live chat, marketing materials and more recently, ______
social media
The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as ______
The concepts, procedures, and rules that a corporation follows when communicating with its consumers are referred to as ______
CRM
They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving ______ growth
They allow businesses to learn more about their target audiences and how to better cater to their needs, thus retaining customers and driving ______ growth
Signup and view all the answers
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line ______
The concept of customer relationship management started in the early 1970s, when customer satisfaction was evaluated using annual surveys or by front-line ______
Signup and view all the answers
