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Troubleshooting System Boot Issues

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Questions and Answers

What is the first step to resolve the issue of a printer not printing?

Plug the USB receiver or cable into another port

Check for error messages

Open the door or paper/toner compartment

Check if the power cable is seated properly (correct)

What is the primary goal of troubleshooting?

To improve system performance

To identify the root cause of a problem (correct)

To replace faulty hardware components

To diagnose software issues only

Why may a wireless keyboard or mouse not be responding?

The battery is fully charged

The battery contacts are dirty (correct)

The USB receiver is plugged in correctly

The device is out of range

If a system unit does not boot, what is the first step to troubleshoot?

Unplug the power cable and replug it (D) Signup and view all the answers

What is the possible cause of a battery not charging?

The laptop or mobile device shuts off when the power adapter is unplugged (C) Signup and view all the answers

Why would a monitor not display a picture?

The monitor is in sleep mode (D) Signup and view all the answers

What is the first step to resolve the issue of a wireless connection not working?

Check if the wireless radio is on (C) Signup and view all the answers

What should you do if a system unit still does not boot after troubleshooting?

Report it to the computer technician (B) Signup and view all the answers

What should you do if the printer is out of toner/ink?

Replace the toner/ink (D) Signup and view all the answers

What is a possible cause of a system unit not booting?

The power cable is loose or disconnected (B) Signup and view all the answers

Why may a device shut off soon after use?

The battery is dead (D) Signup and view all the answers

What should you do if the monitor controls are improperly adjusted?

Check the monitor controls, brightness and contrast to ensure they are not at the lowest levels (C) Signup and view all the answers