Podcast
Questions and Answers
What is the first step to resolve the issue of a printer not printing?
What is the first step to resolve the issue of a printer not printing?
- Plug the USB receiver or cable into another port
- Check for error messages
- Open the door or paper/toner compartment
- Check if the power cable is seated properly (correct)
What is the primary goal of troubleshooting?
What is the primary goal of troubleshooting?
- To improve system performance
- To identify the root cause of a problem (correct)
- To replace faulty hardware components
- To diagnose software issues only
Why may a wireless keyboard or mouse not be responding?
Why may a wireless keyboard or mouse not be responding?
- The battery is fully charged
- The battery contacts are dirty (correct)
- The USB receiver is plugged in correctly
- The device is out of range
If a system unit does not boot, what is the first step to troubleshoot?
If a system unit does not boot, what is the first step to troubleshoot?
What is the possible cause of a battery not charging?
What is the possible cause of a battery not charging?
Why would a monitor not display a picture?
Why would a monitor not display a picture?
What is the first step to resolve the issue of a wireless connection not working?
What is the first step to resolve the issue of a wireless connection not working?
What should you do if a system unit still does not boot after troubleshooting?
What should you do if a system unit still does not boot after troubleshooting?
What should you do if the printer is out of toner/ink?
What should you do if the printer is out of toner/ink?
What is a possible cause of a system unit not booting?
What is a possible cause of a system unit not booting?
Why may a device shut off soon after use?
Why may a device shut off soon after use?
What should you do if the monitor controls are improperly adjusted?
What should you do if the monitor controls are improperly adjusted?
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