12 Questions
What is the first step to resolve the issue of a printer not printing?
Check if the power cable is seated properly
What is the primary goal of troubleshooting?
To identify the root cause of a problem
Why may a wireless keyboard or mouse not be responding?
The battery contacts are dirty
If a system unit does not boot, what is the first step to troubleshoot?
Unplug the power cable and replug it
What is the possible cause of a battery not charging?
The laptop or mobile device shuts off when the power adapter is unplugged
Why would a monitor not display a picture?
The monitor is in sleep mode
What is the first step to resolve the issue of a wireless connection not working?
Check if the wireless radio is on
What should you do if a system unit still does not boot after troubleshooting?
Report it to the computer technician
What should you do if the printer is out of toner/ink?
Replace the toner/ink
What is a possible cause of a system unit not booting?
The power cable is loose or disconnected
Why may a device shut off soon after use?
The battery is dead
What should you do if the monitor controls are improperly adjusted?
Check the monitor controls, brightness and contrast to ensure they are not at the lowest levels
Test your knowledge of troubleshooting methods for system boot issues. Identify possible causes and solutions for common problems that prevent a system from booting.
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