Computer Troubleshooting and Component Problems Quiz

<p>To protect data on a computer and prevent data loss (B)</p> Signup and view all the answers

<p>After upgrading from a single core CPU to a multi-core CPU (D)</p> Signup and view all the answers

<p>Incomplete 4.2.3.5 Lab – Use a Multimeter and a Power Supply Tester (B)</p> Signup and view all the answers

<p>RAID not found error message is displayed (A)</p> Signup and view all the answers

<p>Incomplete 4.2.3.6 Lab - Troubleshoot Hardware Problems (B)</p> Signup and view all the answers

<p>To create a copy of computer data saved to another storage device or cloud storage (B)</p> Signup and view all the answers

<p>Daily, weekly, or monthly (A)</p> Signup and view all the answers

<p>The date, contents, and integrity of the last backup with the customer (A)</p> Signup and view all the answers

<p>Sign a liability release form (A)</p> Signup and view all the answers

<p>Identify the problem by gathering information from the customer and the computer (D)</p> Signup and view all the answers

<p>Open-ended questions to gather general information and then proceed with closed-ended questions (C)</p> Signup and view all the answers

<p>In the work order, repair log, and repair journal (D)</p> Signup and view all the answers

<p>Hardware failures (A)</p> Signup and view all the answers

<p>BIOS settings (B)</p> Signup and view all the answers

<p>Various diagnostic tools, including those provided by hardware manufacturers (B)</p> Signup and view all the answers

<p>System, user, or software errors, including problem details, date and time, severity, source, and Event ID number (A)</p> Signup and view all the answers

<p>Establish a theory of probable cause by creating a list of common reasons for the error and conducting internal or external research (D)</p> Signup and view all the answers

<p>Storage devices, motherboard, power supply, CPU and memory, and displays (C)</p> Signup and view all the answers

<p>Establish a plan of action (C)</p> Signup and view all the answers

<p>Establish new theory and escalate if necessary (C)</p> Signup and view all the answers

<p>Verifying power, connections, and boot drive (B)</p> Signup and view all the answers

<p>Verify full system functionality and implement preventive measures (D)</p> Signup and view all the answers

<p>Experience (A)</p> Signup and view all the answers

<p>Involves hardware, software, and network issues (D)</p> Signup and view all the answers

<p>Prioritize implementation (B)</p> Signup and view all the answers

<p>Document findings, actions, and outcomes (B)</p> Signup and view all the answers

<p>Detailed information about the laptop issue (A)</p> Signup and view all the answers

<p>Replacing AC adapter and resecuring battery (A)</p> Signup and view all the answers

<p>Establish new theory and escalate if necessary (A)</p> Signup and view all the answers

<p>Computer not recognizing the device, slow data retrieval from USB flash drive, issues with optical discs (A)</p> Signup and view all the answers

<p>Computer not booting, unusual CPU fan noises, unrecognized RAM (D)</p> Signup and view all the answers

<p>Search engines, news groups, manufacturer FAQs, online manuals, forums, and technical websites (A)</p> Signup and view all the answers

<p>Thorough documentation, note-taking, and history of repairs (B)</p> Signup and view all the answers

<p>Troubleshooting guides, manuals, quick reference guides, and repair journals (C)</p> Signup and view all the answers

<p>Providing detailed descriptions of problems and solutions, and keeping a detailed history of repairs and upgrades (A)</p> Signup and view all the answers

<p>Further expandable content for advanced troubleshooting scenarios (D)</p> Signup and view all the answers

<p>Search engines, news groups, manufacturer FAQs, online manuals, forums, and technical websites (C)</p> Signup and view all the answers

<p>The importance of documenting services and repairs for future reference (B)</p> Signup and view all the answers

<p>Troubleshooting guides, manuals, quick reference guides, and repair journals (B)</p> Signup and view all the answers

<p>Providing detailed descriptions of problems and solutions, and keeping a detailed history of repairs and upgrades (C)</p> Signup and view all the answers

<p>The key components of a logical approach to troubleshooting include eliminating variables, identifying causes of problems in a systematic order, asking the right questions, testing the right hardware, and examining the right data.</p> Signup and view all the answers

<p>The text emphasizes that each time a problem is solved, troubleshooting skills are refined by gaining more experience. This allows individuals to learn how and when to combine steps or skip steps to reach a solution quickly.</p> Signup and view all the answers

<p>Before beginning troubleshooting problems, the text recommends following necessary precautions to protect data on a computer, especially for repairs such as replacing a hard drive or reinstalling an operating system, which might put the data at risk. It is important to do everything possible to prevent data loss while attempting repairs.</p> Signup and view all the answers

<p>The probable cause of the 'Cannot read from source disk' error could be a failing or corrupted source disk, a problem with the file system, or a faulty data cable connecting the disk to the computer.</p> Signup and view all the answers

<p>The probable cause of the computer running slower and only showing one CPU graph in Task Manager after upgrading from a single core CPU to a multi-core CPU could be an incorrectly configured BIOS, a lack of proper driver installation for the new CPU, or a hardware compatibility issue.</p> Signup and view all the answers

<p>The probable cause of the computer exhibiting slow performance could be a lack of available system memory, excessive background processes consuming CPU resources, or a failing storage device causing slow read/write operations.</p> Signup and view all the answers

<p>The key steps involved in troubleshooting computers include confirming theories, resolving problems, establishing new theories if unable to determine the cause, verifying power, connections, and boot drive, determining the exact cause of the problem, researching possible solutions, implementing preventive measures, and documenting findings, actions, and outcomes.</p> Signup and view all the answers

<p>Common hardware problems outlined in the text for PCs include storage devices, motherboard, power supply, CPU and memory, and displays.</p> Signup and view all the answers

<p>The text emphasizes that experience leads to a faster troubleshooting process.</p> Signup and view all the answers

<p>Common problems for CPU and memory include the computer not booting or locking up, unusual CPU fan noises, unrecognized RAM, and slow performance after upgrading Windows.</p> Signup and view all the answers

<p>The recommended personal reference tools for troubleshooting include troubleshooting guides, manuals, quick reference guides, and repair journals.</p> Signup and view all the answers

<p>Recommended internet reference tools for obtaining information about specific hardware problems and solutions include search engines, news groups, manufacturer FAQs, online manuals, forums, and technical websites.</p> Signup and view all the answers

<p>Before troubleshooting, verify the date, contents, and integrity of the last backup with the customer.</p> Signup and view all the answers

<p>The Event Viewer records system, user, or software errors, including the problem details, date and time, severity, source, and Event ID number.</p> Signup and view all the answers

<p>The steps in the troubleshooting process are to identify the problem by gathering information from the customer and the computer, and to establish a theory of probable cause by creating a list of common reasons for the error and conducting internal or external research.</p> Signup and view all the answers

<p>Having a logical approach to troubleshooting allows you to eliminate variables and identify causes of problems in a systematic order. It helps you understand the problem and form a proposed solution, and it is a skill that you refine over time.</p> Signup and view all the answers

<p>Each time you solve a problem, you increase your troubleshooting skills by gaining more experience. You learn how and when to combine steps, or skip steps, to reach a solution quickly.</p> Signup and view all the answers

<p>Before you begin troubleshooting problems, always follow the necessary precautions to protect data on a computer. Some repairs, such as replacing a hard drive or reinstalling an operating system, might put the data on the computer at risk. Make sure you do everything possible to prevent data loss while attempting repairs.</p> Signup and view all the answers

<p>Some common display problems include no image on the screen, flickering displays, dead pixels, incorrect color patterns, and distorted images.</p> Signup and view all the answers

<p>Personal reference tools recommended for troubleshooting include troubleshooting guides, manuals, quick reference guides, and repair journals. Internet reference tools are also recommended, such as search engines, news groups, manufacturer FAQs, online manuals, forums, and technical websites.</p> Signup and view all the answers

<p>Power supply problems include the computer not turning on, unexpected reboots or shutdowns, and the smell of burning electronics.</p> Signup and view all the answers

<p>Probable causes for slow performance may include a lack of available RAM, too many background processes, or a fragmented hard drive. Possible solutions may involve adding more RAM, reducing the number of background processes, or defragmenting the hard drive.</p> Signup and view all the answers

<p>A probable cause of the 'Cannot read from source disk' error could be a faulty or disconnected data cable, a failing source disk, or corrupted file system. Possible solutions may involve checking and replacing the data cable, testing the source disk for errors, or repairing the file system.</p> Signup and view all the answers

<p>A probable cause of the computer running slower and only showing one CPU graph after CPU upgrade could be outdated or incompatible drivers, incorrect BIOS settings, or a faulty CPU installation. Possible solutions may involve updating drivers, adjusting BIOS settings, or reinstalling the CPU correctly.</p> Signup and view all the answers

<p>Experience leads to a faster troubleshooting process by allowing individuals to recognize patterns, anticipate potential issues, and efficiently narrow down the causes of problems. It also helps in making accurate decisions and implementing solutions more effectively.</p> Signup and view all the answers

<p>The detailed troubleshooting steps include verifying power, connections, and boot drive. It is important to check the power source, ensure proper connections of components, and verify the functionality of the boot drive to identify and resolve computer issues.</p> Signup and view all the answers

<p>The common hardware problems for PCs mentioned in the text include issues related to storage devices, motherboard, power supply, CPU and memory, and displays. These problems encompass a wide range of potential issues such as disk failures, motherboard malfunctions, power supply issues, CPU and memory errors, and display abnormalities.</p> Signup and view all the answers

<p>Some key steps in the troubleshooting process in IT support include verifying the date, contents, and integrity of the last backup, identifying the problem by gathering information from the customer and the computer, documenting all information from the customer in the work order, repair log, and repair journal, investigating BIOS settings if the computer boots and stops after the POST, and establishing a theory of probable cause by creating a list of common reasons for the error and conducting internal or external research.</p> Signup and view all the answers

<p>The Event Viewer records system, user, or software errors, including the problem details, date and time, severity, source, and Event ID number. It is significant in IT support for tracking and analyzing system errors and events.</p> Signup and view all the answers

<p>The text recommends using various diagnostic tools, including those provided by hardware manufacturers, to troubleshoot hardware issues. Beep codes emitted during the Power-On Self-Test (POST) should be documented, and investigating BIOS settings is recommended if the computer boots and stops after the POST.</p> Signup and view all the answers