Computer Hardware Troubleshooting Quiz

Question 1

• A technician needs additional RAM for a desktop computer
• SODIMM is the most likely type of RAM to be used

Question 2

• Vertical streaks on a laser printer output
• The most likely cause is a problem with the transfer belt

Question 3

• A user is trying to play a DVD on a projector
• The HDMI port on the projector may not support the necessary HDCP protocol

Question 4

• A technician is implementing a non-carrier-grade wireless backhaul
• The channel selection is defective; contact the manufacturer

Question 5

• A printer is producing double images
• The printer's maintenance kit, not having been replaced in a year, is the MOST likely cause

Question 6

• A technician is configuring a workstation to be used as a VM host
• The tech should enable TPM

Question 7

• A user's computer is not receiving a network connection
• The tech should use a toner probe to identify the port

Question 8

• A user is giving a presentation through a projector in a conference room
• The projector has video but no audio
• Utilizing an HDMI connection is the most likely solution

Question 9

• A computer is unable to reach more than 100Mbps transfer rate
• The issue is likely caused by the network cable being replaced with a Cat 5 cable

Question 10

• A user is unable to open a webcam within a videoconferencing program
• The user should close other video software and try again

Question 11

• A user failed to gain access to a building's entrance
• The company implemented the 136.565MHz frequency short band
• Bluetooth must be enabled for mobile device authentication

Question 12

• Which standard supports MIMO technology?
• 802.11n

Question 13

• A PC and monitor display a "No input detected" error message
• Changing the connector setting on the monitor

Question 14

• Which component enables input on a mobile device's touchscreen?
• Digitizer

Question 15

• A technician unboxes a new computer
• Replacing the CMOS battery

Question 16

• Hundreds of pages of printed materials are being recycled
• Require a code or badge before releasing a print job

Question 17

• An online retailer wants to save money
• Rapid elasticity

Question 18

• The entire office is sporadically losing network connectivity
• Shielded Cat 6 cable

Question 19

• An organization maintains various record types
• Public

Question 20

• Which describes metered utilization of cloud resources?
• Payments made only for resources that are used/ In use

Question 21

• A user on a SOHO network is unable to watch online videos
• Misconfigured default gateway

Question 22

• A laptop has a bulge in the bottom casing and overheats
• Battery

Question 23

• A company bought a printer with automatic duplex printing
• Read the installation manual and configure duplex settings

Question 24

• A small office has a wireless network with several access points
• Device interference

Question 25

• Which cloud model maintains access even with a local internet outage?
• Private

Question 26

• A user is researching hard drives to upgrade a PC
• M.2 and PCIe

Question 27

• A laptop has been returned for a screen repair
• Ensure the backlight is functioning as expected

Question 28

• A laptop PC user is reporting issues with the hard drive
• DIMM failure

Question 29

• A user reboots a machine and hears one beep
• RAM module and Boot order

Question 30

• A salesperson is using a weather application on a mobile device
• Configure less frequent location checks

Question 31

• A tech replaced a motherboard on a server
• Hyperthreading

Question 32

• A user's mobile phone excessively gets hot
• Broken charging port

Question 33

• A Microsoft Windows user is preparing to work in another country
• A USB 3.1 flash drive with BitLocker to Go installed

Question 34

• Which network device is used to separate broadcast domains?
• Router

Question 35

• A user submits a help desk ticket regarding a smartphone
• The phone requires a firmware update to address charging issues

Question 36

• Laptop users are unable to access the network resources
• DHCP

Question 37

• A printer is printing A4-sized labels incorrectly, with white space
• Worn rollers

Question 38

• Upon booting, a workstation emits a distinct clicking sound
• HDD

Question 39

• A tech identified an issue on a workstation
• Determine the next steps to resolve the issue and document it

Question 40

• An organization has computers running macOS and Windows
• Cross-platform virtualization

Question 41

• A field tech has been dispatched to a site with an internet outage
• Cable

Question 42

• An online retailer wants to add capacity
• Clustering

Question 43

• A user contacts the help desk in reference to a failing thumbprint scanner
• Inquire about possible changes

Question 44

• A company wants to use client-side virtualization for application testing
• CPU 3.2GHz – 4 cores 8GB DDR4 RAM 500GB HDD

Question 45

• A user submitted a ticket to report a print issue
• Check the printer paper path to locate any obstructions

Question 46

• Which of the following is a valid use for PaaS?
• A virtual server installation and configuration model

Question 47

• A company has a dot matrix printer that uses carbon paper
• The print drum is worn or loose

Question 48

• The IT department needs to acquire laptops with fingerprint readers
• Restrict device access to only the user assigned to the laptop.

Question 49

• A tech receives several error alerts on a server
• Missing drives in the OS and RAID failure

Question 50

• A tech is commissioning a workstation that is required to have mirrored storage
• RAID 10

Question 51

• The IT department needs to acquire laptops with fingerprint readers
• Restrict device access to only the user assigned to the laptop.

Question 52

• A tech receives several error alerts on a server
• Missing drives in the OS and RAID failure

Question 53

• A tech is commissioning a workstation that is required to have mirrored storage
• RAID 1

Question 54

• A laptop's external webcam software is running, but no image or video
• Reinstall the webcam software and drivers

Question 55

• An engineer is experiencing unexpected reboots on a graphics workstation
• The power supply, as 200W may be insufficient

Question 56

• Which technology can allow multiple networks to traverse a switch?
• VLAN

Question 57

• An end user reports that the time and date on a desktop reset
• Replace the CMOS battery

Question 58

• A user reports that a PC occasionally fails to boot
• Check the cd tray (as a first step)

Question 59

• A tech is upgrading a faulty motherboard
• Verify the socket type and manufacturer

Question 60

• A remote user reports connectivity issues with the local internet provider
• Upgrade the Ethernet cable to the latest specifications

Question 61

• A company wants third-party developers to access the corporate network
• VDI

Question 62

• A tech needs to fix a Cat 5 cable issue
• Magnetized screwdriver and RJ45 Connector

Question 63

• A user acquired a new workstation and is attempting to open multiple large Excel files
• Upgrade the RAM in the workstation

Question 64

• Which utilizes TCP ports 20/21 and transfers data in cleartext?
• FTP

Question 65

• An organization is looking to upgrade computers
• CPU

Question 66

• Client-side virtualization guest machines have security requirements
• Isolation

Question 67

• A user connects a smartphone to a laptop
• WLAN

Question 68

• Organizations received spam emails
• Verifying DMARC is enabled

Question 69

• Several users have reported unintended, thin, vertical lines on printed pages
• Perform the drum-cleaning procedure

Question 70

• Which of the following should the data center hardware tech implement?
• Uninterruptible power supply

Question 71

• A tech needs to improve a workstation's overall response time
• M.2

Question 72

• A tech is setting up a device to use two-factor authentication
• Password/thumbprint

Question 73

• Which of the following BEST describes the main function of a web server?
• Storing files and controlling user access

Question 74

• A user brings an older laptop to the help desk
• Reset the BIOS setting to default

Question 75

• An administrator is configuring a corporate-owned smartphone
• Mobile device management

Question 76

• A user that printed receipts has black smudges
• The ribbon is jammed and is rubbing on the paper

Question 77

• A user requested upgrades to a company-issued laptop
• Upgrade the RAM and Install a hybrid drive

Question 78

• A developer is requesting permission to utilize client-side virtualization
• Cross-platform functionality

Question 79

• A user takes a tablet to a tech because the cursor keeps drifting
• The screen needs to be recalibrated

Question 80

• A user reports issues with a smartphone after dropping it
• Digitizer issues

Question 81

• Which of the following provides correct information about 2.4GHz and 5GHz wireless frequencies?
• 2.4GHz penetrates solid objects more effectively, 5GHz provides faster data connections and 2.4GHz has 11 channels. 5GHz has no data interference

Question 82

• A tech is tasked with upgrading a laptop's RAM
• Verify the memory requirements of the motherboard

Question 83

• A startup is looking to immediately expand its data center
• IaaS

Question 84

• A tech is configuring a new CAD workstation
• RAID 10

Question 85

• A tech receives a ticket that states a mobile payment device is having issues
• NFC

Question 86

• A tech is troubleshooting an old desktop system
• Visually inspect the motherboard capacitors and Verify all case fans are operational

Question 87

• A user calls the help desk for assistance configuring an Android phone
• Enable NFC on the speaker, Ensure the speaker is less than 33ft, From the Android phone's Bluetooth settings menu, select, Tap to accept the connection, Enable NFC and Bluetooth on the Android phone, Tap to accept the connection, Enable NFC and Bluetooth on the Android phone, Tap and hold the Android phone, Accept the connection.

Question 88

• A user wants a second monitor installed on a laptop
• Adjust the monitor display settings

Question 89

• A tech is troubleshooting intermittent fuzzy video on a computer
• Ask the user additional clarifying questions regarding the issue

Question 90

• A user on the marketing team uses various multimedia applications
• Dual-channel

Question 91

• Which of the following allows all VMs in a virtual environment to have RAM allocated for use?
• Containerization

Question 92

• Which of the following 802.11 standards supports both 5GHz and 2.4GHz channel frequencies?
• 802.11ac

Question 93

• A hardware tech is configuring a laptop, and the network administrator requires static settings
• Domain Name System

Question 94

• A tech has set up a new conference room with a TV
• The TV's HDMI-ARC port is not being used

Question 95

• A tech is setting up a projector for video conferencing
• Check the bulb on the projector and replace it with a new one

Question 96

• Which of the following is a method to securely connect a remote user's laptop?
• VPN

Question 97

• A tech is inspecting a projector displaying fuzzy images
• Adjusting the lens

Question 98

• An end user discovered that the touch-screen features stopped working
• Tablet/PC settings

Question 99

• A help desk technician has been tasked with installing an IP phone
• Change ports on the switch

Question 100

• Which of the following network services allows a networked device?
• DHCP

Test your knowledge on common computer hardware issues and solutions. This quiz covers topics such as RAM types, printer problems, and network connectivity. Enhance your troubleshooting skills with practical scenarios.