Travel Management Company Roles and Departments
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Questions and Answers

What role does the fiscal management team play in a professional company?

  • They control marketing and product distribution.
  • They provide customer support services.
  • They manage operational costs and handle financial obligations. (correct)
  • They oversee sales acquisition strategies.

    • How can new companies qualify for opportunities in the travel management community?

  • By showcasing a long history in the industry.
  • By having a reliable and competitive team. (correct)
  • By offering the lowest rates in the market.
  • By employing aggressive marketing tactics.

    • What is a primary responsibility of the Sales, Marketing, and Operations team?

  • To supervise the overall financial reporting.
  • To ensure effective service delivery and customer relations. (correct)
  • To establish long-term partnerships with vendors.
  • To manage fiscal policies and tax obligations.

    • What characteristic is critical for establishing reliability in a company?

    <p>A list of past clients.</p> Signup and view all the answers

    Why do companies in the travel management sector need to maximize client budgets?

    <p>To maintain a competitive advantage.</p> Signup and view all the answers

    What does being knowledgeable in the context of travel management entail?

    <p>Providing tailored solutions based on client needs.</p> Signup and view all the answers

    What nickname is given to the Sales, Marketing, and Operations team due to their responsibilities?

    <p>Farmers</p> Signup and view all the answers

    Which term best describes the ongoing process of proving a company's credibility over time?

    <p>Reliability</p> Signup and view all the answers

    What is the main role of travel management companies in relation to suppliers?

    <p>They act as intermediaries for airlines and hotels.</p> Signup and view all the answers

    Which of the following components is NOT typically part of the tourism industry's knowledgeable team?

    <p>Chief Financial Officer</p> Signup and view all the answers

    What is DOT Accreditation in the context of tourism?

    <p>A certification recognizing compliance with operational standards.</p> Signup and view all the answers

    What is a key challenge faced by travel management companies due to the shift to net fares?

    <p>Less guarantee of commissions from suppliers.</p> Signup and view all the answers

    Which attribute is essential for fostering client loyalty in travel management?

    <p>Being solution-oriented and demonstrating due diligence.</p> Signup and view all the answers

    Which of the following describes the mark-up mechanics in travel management companies?

    <p>They involve reselling marked-up products to consumers.</p> Signup and view all the answers

    What do cancellation policies typically do to tourism suppliers?

    <p>Create restrictions and limit options.</p> Signup and view all the answers

    How does the sales cycle begin in travel management services?

    <p>With the market as the source of revenue.</p> Signup and view all the answers

    What is essential for assessing overheads and providing budget projections for future travel?

    <p>Analyzing expenditures</p> Signup and view all the answers

    Which of the following is NOT a primary department involved in travel management?

    <p>Marketing</p> Signup and view all the answers

    What do travel management companies often do to enhance their services?

    <p>Update booking systems annually</p> Signup and view all the answers

    What role do travel management companies play concerning suppliers?

    <p>They act as intermediaries for travel arrangements.</p> Signup and view all the answers

    What is a key benefit of maintaining detailed records of travel expenses?

    <p>To inform effective decision-making</p> Signup and view all the answers

    What is the primary purpose of travel management in an organization?

    <p>To organize and strategize travel expenses</p> Signup and view all the answers

    In the context of travel management, who primarily creates policies and executes plans?

    <p>Travel management companies</p> Signup and view all the answers

    What is a significant advantage for clients using travel management services?

    <p>It allows clients to focus on non-travel related tasks.</p> Signup and view all the answers

    What is the primary purpose of communicating the final arrangements to the end user?

    <p>To ensure all details are understood and any necessary changes can be discussed.</p> Signup and view all the answers

    What is included in the Document Turn Over/Predeparture Orientation?

    <p>A detailed overview of the trip and handing over important documents.</p> Signup and view all the answers

    When changes occur in travel arrangements, what should be done?

    <p>They need to be rebooked and reconfirmed.</p> Signup and view all the answers

    What is a key aspect of Travel Policies?

    <p>They are established rules to regulate travel management within organizations.</p> Signup and view all the answers

    What should be provided if an in-person pre-departure orientation is not feasible?

    <p>A written summary should be included.</p> Signup and view all the answers

    What is the primary purpose of Post-Arrangement Evaluation in travel management?

    <p>To analyze data for future travel planning.</p> Signup and view all the answers

    What kind of information do travel counselors provide during the Planning/Counter Counseling stage?

    <p>Up-to-date travel options including accommodations and visas.</p> Signup and view all the answers

    Which of the following best describes the Travel Management Cycle?

    <p>A comprehensive process addressing all aspects of travel management.</p> Signup and view all the answers

    What is the role of Market Segmentation in travel management?

    <p>To customize marketing strategies based on shared characteristics of potential buyers.</p> Signup and view all the answers

    What must travel management companies adhere to during Supply Acquisition?

    <p>All relevant restrictions and inclusions.</p> Signup and view all the answers

    Why is documentation important in the travel management process?

    <p>It ensures all arrangements are recorded with payment agreements.</p> Signup and view all the answers

    What is the main objective of gathering minimum requirements in travel management?

    <p>To identify potential supplies for clients.</p> Signup and view all the answers

    What does effective fund management in the Travel Management Cycle ensure?

    <p>Quality control of supplies and successful travel arrangements.</p> Signup and view all the answers

    Study Notes

    Travel Management Departments

    • Executive: President, Chief Executive Officer, Directors, and Department Managers
    • Sales, Marketing, and Operations: Vice President for Operations, Sales Director or Sales Manager, Marketing Director, Reservation Manager, Travel Consultants, Web Managers, and IT Managers
    • Finance and Administration: Vice President for Finance, Finance Director, Chief Accountant, and Director for Human Resources

    Travel Management Company Roles

    • Travel management companies provide strategies for companies trying to manage travel needs and budgets
    • They develop policies and procedures, negotiate with suppliers, and manage travel products and service delivery
    • They serve as intermediaries for airlines, hotels, and other tourism services
    • Travel management companies offer professional and technical support for travel needs
    • They handle travel reservations and bookings, while travel agencies stick to pre-defined parameters

    Key Concepts

    • Market Segment: Potential buyers are grouped based on shared characteristics, which are essential for marketing and travel planning
    • Travel Management Cycle: An encompassing process of travel management including: verification, planning, accounting, implementation, and evaluations
    • Travel Requirements: The necessities for travel depending on the individual traveler and destination, ensuring all travel plans are addressed
    • Travel Policies: Established rules that guide the travel management process within a company, regulating travel expenditures and providing cost analysis

    Key Principles

    • Reliability: Demonstrated by a history of successful travel management and positive client feedback
    • Competence: Achieving positive travel experiences by selecting and providing suitable travel solutions that cater to client needs, budgets, and desires
    • Knowledge: Providing professional support through a knowledgeable team who are well-trained on current trends and travel industry options
    • Resourcefulness: Demonstrating a deep understanding of travel restrictions and policies, offering viable alternatives within budget constraints

    Revenue Sources

    • Commission Systems: Commissions are earned through acting as intermediaries between businesses and suppliers.

    Important Information

    • DOT Accreditation: Certification from the Department of Tourism recognizes companies meeting minimum standards for tourism operations
    • Travel services are provided in the following steps: Marketing, Planning & Counseling, Supply Acquisition, Product Presentation, Document Turn Over & Pre-Departure Orientation, and Post-Arrangement Evaluation.

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    Related Documents

    TTM - The Business of Travel Management PDF

    Description

    This quiz explores the various roles and departments within travel management companies. Understand the key positions, responsibilities, and the strategic importance of these companies in managing travel needs and budgets. Test your knowledge on how travel management companies operate and their influence on corporate travel policies.

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