Travel Management Companies: Reputation and Standards Quiz

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What are the three basic departments in the most recommended setup for a travel management company?

Marketing, Human Resources, Research and Development

Legal, Procurement, Public Relations

Executive, Sales and Operations, Administration and Finance (correct)

Customer Service, IT Support, Product Development

Which of the following is NOT an area of service that a travel management company focuses on?

Negotiations with travel suppliers

Travel policy-making

Building construction (correct)

Designing travel products

What type of entities are most commonly clients of travel management companies?

Government agencies

Corporate companies, individuals, families, and organizations (correct)

Schools and universities

Non-profit organizations

Why is documentation of travel details important for travel management companies?

For planning future improvements and considerations Signup and view all the answers

What is the main difference between a travel management company and a travel agency based on the text?

A travel management company sets the parameters while a travel agency executes reservations Signup and view all the answers

What is one of the strategic value propositions that a travel management company must manage?

Best acceptable budget that is responsive and efficient Signup and view all the answers

What does a travel management company's reputation reflect?

The standards of the suppliers they work with Signup and view all the answers

What role do human resources play in a professional travel management company?

They take vital roles in providing suitable travel management solutions Signup and view all the answers

What attribute in a travel management company is indicated by a history of product and service delivery?

Reliability Signup and view all the answers

What does it mean for a new player in the travel management market to be 'reliable'?

They have passed certain minimum qualifications set by clients Signup and view all the answers

What follows credibility in the context of a travel management company?

Competence Signup and view all the answers

How can new players enter and service the travel management market according to the text?

By having a reliable and competitive crew Signup and view all the answers

What is a key aspect for travel management companies to survive in the industry?

Being solution-oriented Signup and view all the answers

What does the text suggest about the importance of knowledge in travel management?

It leads to patronage and successful outcomes Signup and view all the answers

What is a characteristic of a proficient travel management company according to the text?

Tailoring advice and providing sound recommendations Signup and view all the answers

Why is due diligence important for travel management companies?

To show concern and mindfulness for their clients Signup and view all the answers

What do restrictions, cancellation policies, and attrition guidelines do to tourism supplies?

Make the products very restrictive Signup and view all the answers

How does being resourceful benefit travel management companies?

By tailoring options responsive to budget constraints Signup and view all the answers