Travel Agency Operations
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Questions and Answers

What is another name for Global Distribution Systems?

  • Supply Chain Management (SCM)
  • Automated Reservation System (ARS) (correct)
  • Customer Relationship Management (CRM)
  • Electronic Data Interchange (EDI)
  • What is the primary function of Global Distribution Systems?

  • To connect buyers and sellers for easy reservations (correct)
  • To provide travel guidelines and recommendations
  • To book flights and hotels for personal travel
  • To manage hotel operations and inventory
  • How many major Global Distribution System companies are there currently?

  • Five
  • Two
  • Four (correct)
  • Three
  • When was the first Global Distribution System created?

    <p>1950s</p> Signup and view all the answers

    What was the primary reason for the creation of the first Global Distribution System?

    <p>To keep track of commercial airline flights and availability</p> Signup and view all the answers

    What is the primary benefit of using a GDS system for travel agencies?

    <p>To provide better and quicker service to customers</p> Signup and view all the answers

    What is one of the additional benefits of using a GDS system?

    <p>The ability to find the cheapest prices</p> Signup and view all the answers

    What was added to Sabre in the 1980s?

    <p>Advanced airline yield management systems</p> Signup and view all the answers

    What is the result of GDS systems encouraging competition among airlines?

    <p>Lower prices for customers</p> Signup and view all the answers

    What is the benefit of GDS systems for customers?

    <p>They can save money by finding the best priced deals</p> Signup and view all the answers

    What is the primary purpose of a Global Distribution System (GDS)?

    <p>To access a worldwide distribution network</p> Signup and view all the answers

    Which of the following is a capability of a GDS system?

    <p>Handling 17,000 messages every second during peak traffic</p> Signup and view all the answers

    What is the approximate percentage of available seats in the world that a GDS system has access to?

    <p>95%</p> Signup and view all the answers

    Which of the following airlines owned a GDS system?

    <p>American Airlines</p> Signup and view all the answers

    How many fare combinations can a GDS system use?

    <p>Greater than 1 billion</p> Signup and view all the answers

    Study Notes

    Global Distribution Systems (GDS)

    • GDS is a worldwide computerized reservation network used for booking airline seats, hotel rooms, rental cars, and other travel-related items.
    • It is also known as Automated Reservation System (ARS) and Computerized Reservation System (CRS).

    Benefits of GDS

    • Saves time and increases productivity by reducing phone calls and waiting times.
    • Gives customers better and quicker service.
    • Helps travel agencies to improve their business efficiency.
    • Reduces the chance of errors with scheduling.
    • Finds the cheapest prices for customers.

    Major GDS Systems

    • Sabre: one of the oldest GDS systems, operational since 1960, and added advanced airline yield management systems in the 1980s.
    • Other major GDS systems include Amadeus, Galileo, and Worldspan.

    Capabilities of GDS

    • Operational 99.9% of the time, with access available 24/7.
    • Can handle up to 17,000 messages per second during peak traffic times.
    • Uses advanced enterprise systems architecture for fast response times.
    • Can make large numbers of reservations in a short time.
    • Can use over 1 billion combinations of fare.
    • Has access to more than 95% of available seats in the world, representing over 750 airlines, 50,000 hotels, 400 tours, and 30,000 car rental sites.

    Background of GDS

    • The first GDS began to be created in the 1950s and became functional in the 1960s.
    • Initially owned and operated by airline companies, now independent.
    • There are also smaller, local GDS systems in specific regions.

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    Description

    This quiz is about the benefits of technology in travel agency operations, specifically in checking availability and making reservations with airlines.

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