Travel Agency Intermediaries Quiz

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Questions and Answers

What is an Ad Hoc Tour Package?

A tour package that is specially designed for a specific group or individual, tailored to their preferences and needs.

Define Accommodations in the context of travel.

Accommodations refer to the lodging or places where travelers can stay during their trips, such as hotels, resorts, or rental properties.

What does an Airline Code represent?

An Airline Code is a unique two or three-letter code assigned to airlines for identification purposes.

Explain Baggage in the context of travel.

Baggage refers to the personal belongings and luggage that travelers bring with them on their journey. Signup and view all the answers

What is an Amendment related to travel?

An Amendment is a change made to an existing travel booking, such as modifying the dates, destinations, or passenger details. Signup and view all the answers

What is the main difference between a travel agency and a tour operator?

Travel agencies provide travel services to the public, whereas tour operators are primarily engaged in making arrangements for transportation and accommodation. Signup and view all the answers

In the context of the travel industry, what is the primary source of revenue for travel agencies?

Earning commission from suppliers like hotels and airlines Signup and view all the answers

What is the key function of a tour operator in the travel industry?

Conducting tours for a fee Signup and view all the answers

How do web-based travel agents differ from call center travel agents?

Web-based agents sell holidays online, while call center agents reach sales targets over the phone. Signup and view all the answers

Which statement best describes the role of a business travel agent?

Arranging transportation and accommodation for business people Signup and view all the answers

What distinguishes a travel agency from a tour operator in terms of their relationship with customers?

Travel agencies handle reservations directly with suppliers, while tour operators advise customers on travel choices. Signup and view all the answers

What is the primary difference between a retail travel agency and a web-based travel agent?

Retail agencies have physical locations, while web-based agents operate online. Signup and view all the answers

What distinguishes the function of a call center travel agent from that of a business travel agent?

Call center agents sell products over the phone, whereas business agents design itineraries. Signup and view all the answers

In the context of the travel industry, what is the primary responsibility of a whistle-blower?

To provide internal information about unethical behavior or misconduct Signup and view all the answers

What distinguishes the role of a tour operator from that of an ad hoc tour package provider?

Tour operators regularly engage in tour operation such as making online reservations, while ad hoc providers offer unique one-time packages. Signup and view all the answers

Study Notes

Travel Agency and Tour Operators

A travel agency acts as a middleman between suppliers and vendors, having variable but limited revenues, income, and profit margins.
They sell optional products and services, making use of deposits.

Travel Trade Terms

Ad Hoc Tour Package: A tour put together according to the specifications of a client.
Advertised Tour: A tour program for which a marketing tool has been printed or prepared.
Accommodations: Rooms available for occupancy by guests.
Accompanied Baggage: Baggage carried on the same craft as a passenger.
Adjoining Rooms: Two or more bedrooms next to one another but not connected by a common door.
Air Ticket: A document compromising all flight and other coupons, issued by or on behalf of an air carrier, which evidences the contract between the passenger and their carrier.
Airline: A commercial company providing scheduled air transportation.
Airline Code: The two alphanumeric abbreviation of air carriers used by travel agents and tour operators all over the world.
Airport Representative: An employee of a travel agency, tour operator, or accommodations establishment who assists arriving guests.

Setting up a Travel Agency

To start a travel agency business in the Philippines:
- Choose a niche.
- Create a business plan.
- Register the business (sole proprietorship, partnership, corporation, or one-person corporation).
To register a business in the Philippines:
- Get a unique company name.
- Reserve the business name.
- Prepare the required documents.
- Register the business.

Travel and Tour

Travel agency: A commercial enterprise where a traveler can secure information and expertise, get impartial counseling, and make arrangements to travel by air, sea, or land to any point in the world.
Travel agent: A person whose job is to arrange travel (individuals, groups, corporations) on behalf of suppliers (hotels, airlines, car rentals, cruise lines, railways, travel insurance, package tours).
Travel products: Accommodation, air travel, car hire, foreign exchange, packaged tours, rail, coach & sea travel, travel insurance, transfers, medical packs, travel bags & wallets.
Travel services: Airport services, tours, and tour guiding, delivery of documents, emergency 24-hour service, managing groups, conferences & exhibitions, incentive travel, assistance with passports & visas, payment plans, client reports & travel management statistics.

Types of Travel Agents

High Street Travel Agents: The most popular and common type of travel agents, typically located in major shopping areas.
Business Travel Agents: Specialize in travel arrangements for business people, including designing itineraries and booking flights and accommodation.
Call Centre Travel Agents: Companies that sell products over the phone and reach a certain number of sales per day.
Web-Based Travel Agents: Companies that sell holidays over the internet and provide information about the place and accommodation.

Travel Agency and Tour Operator

Travel agency: A private retailer that provides travel-related services to the public on behalf of suppliers such as hotels, flights, car hire, or package holidays for a fee, commission, or any form of remuneration.
Tour operator: An enterprise regularly engaged in the business of inbound and/or local tour operation, such as making online reservations, arranging and booking for transportation and accommodation, handling and/or conducting tours for a fee, commission, or any form of remuneration.

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Description

Test your knowledge on the role of travel agencies as middlemen between suppliers and vendors, their revenue sources, relationship with tour operators and customers, and travel trade terms such as Ad Hoc Tour Package and Advertised Tour.