6 Questions
What is the purpose of the four step checkout process?
To increase sales in a gracious way
The ______ step checkout process involves asking about the experience, securing a future reservation, recommending retail products, and only then discussing the total price.
four
What should be included on the ticket to remind guests?
Recommended retail products
The service provider should gracefully ______ to avoid pressuring the guest into making purchases.
exit
What should the service provider do to avoid pressuring guests?
Gracefully exit the conversation
The ticket should include recommended ______ to remind guests.
products
Study Notes
The four step checkout process involves asking about the experience, securing a future reservation, recommending retail products, and only then discussing the total price. The service provider should gracefully exit to avoid pressuring the guest into making purchases. The checkout process is meant to enhance the guest experience and increase sales in a gracious way. The ticket should include recommended products to remind guests. The process should be followed in order to be effective. The Summit Salon website offers resources for those in the industry.
"Master the Art of Checkout: Take Our Summit Salon Quiz and Improve Your Guest Experience! Learn the four essential steps to a successful checkout process, including securing future reservations, recommending retail products, and gracefully exiting. Enhance your sales skills and boost customer satisfaction with our industry-specific quiz. Access Summit Salon's valuable resources to take your career to the next level!"
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