IV Mod 5 Consistency at the Front Desk Pt 2

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Questions and Answers

What is the purpose of the four step checkout process?

To pressure guests into making purchases
To rush guests out the door
To ignore retail products
To increase sales in a gracious way (correct)

The ______ step checkout process involves asking about the experience, securing a future reservation, recommending retail products, and only then discussing the total price.

four

What should be included on the ticket to remind guests?

The total price
The guest's personal information
Recommended retail products (correct)
The service provider's name

The service provider should gracefully ______ to avoid pressuring the guest into making purchases.

exit

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What should the service provider do to avoid pressuring guests?

Gracefully exit the conversation (A)

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The ticket should include recommended ______ to remind guests.

products

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Study Notes

The four step checkout process involves asking about the experience, securing a future reservation, recommending retail products, and only then discussing the total price. The service provider should gracefully exit to avoid pressuring the guest into making purchases. The checkout process is meant to enhance the guest experience and increase sales in a gracious way. The ticket should include recommended products to remind guests. The process should be followed in order to be effective. The Summit Salon website offers resources for those in the industry.