3 Questions
What is the main focus of the company mentioned in the text?
Offering solutions for customer challenges
What is one of the unique approaches of the company mentioned in the text?
Capturing customer expectations and challenging them against real-life experiences
What is one of the achievements of the company mentioned in the text?
Having an award-winning approach to CX discovery
Study Notes
- Company established in 2000
- Specializes in understanding customer behavior
- Offers multi-discipline training
- Provides examples of their work and client testimonials
- Award-winning approach to CX discovery
- Focuses on uncovering how customer experiences affect performance
- Captures customer expectations and challenges them against real-life experiences
- Identifies moments of despair or delight in customer journeys
- Offers solutions to transform customer experience
- Open to helping with challenges.
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