29 Questions
Which of the following is considered a personal factor that can influence job satisfaction?
Job content
What type of supervisor behavior is associated with increased job satisfaction?
Employee-centered approach that displays friendship, respect, and warmth
How does the level of one's occupation affect job satisfaction?
Higher occupational level leads to greater job satisfaction
Which of the following organizational factors is related to the amount of satisfaction a person has within their work group?
Work group
Which of the following is considered a positive aspect of job satisfaction?
Pay and promotion
According to Herzberg's Two-Factor Theory, which factor is related to the actual content of the job?
Motivators
What is the key difference between Maslow's Hierarchy of Needs and ERG Theory?
ERG Theory allows for multiple needs to be pursued simultaneously, unlike Maslow's theory
According to McClelland's Learned Need Theory, which need is characterized by a desire to perform better than others and to be more successful?
Need for achievement
Which of the following is NOT a characteristic of individuals with a high need for power according to McClelland's Learned Need Theory?
Enjoys taking personal responsibility for decision making
Which level of needs in Maslow's Hierarchy is most closely related to the 'esteem' need in ERG Theory?
Belongingness needs
What is the 'Frustration-Regression Principle' in ERG Theory?
If a higher-level need is not satisfied, the person may regress to seeking to satisfy lower-level needs
Which type of communication leads to smooth and harmonious interaction between the sender and the receiver?
Complementary communication
Which of the following is not one of the levels of Alderfer's ERG theory?
Growth
According to Maslow's hierarchy of needs, which need is the highest and most important?
Self-actualization needs
What is the relationship between Maslow's hierarchy of needs and Alderfer's ERG theory?
Alderfer's theory is an extension of Maslow's hierarchy
Which type of communication is characterized by the ego state of the sender or receiver being hidden or disguised?
Ulterior communication
What is the key difference between Maslow's hierarchy of needs and Alderfer's ERG theory?
Maslow's theory has 5 levels, while Alderfer's has 3 levels
What is the key benefit of emotional intelligence in leadership?
It enables leaders to empathize and connect with their team members.
According to Fiedler's Contingency Leadership Model, what is the first step a leader should take?
Determine the appropriate leadership style for the situation.
What is the key difference between programmed and non-programmed decision making?
Programmed decisions are made for routine problems, while non-programmed decisions are made for unique problems.
What is the primary purpose of the 'advocacy' approach to decision making?
To involve participants who are passionate about their preferred solutions.
What is the third step in the decision-making process outlined in the text?
Establish priorities.
How does emotional intelligence contribute to better decision-making?
It leads to more thoughtful and inclusive decision-making outcomes.
What is the main focus of the concept of group dynamics?
The complex interactions that shape how individuals behave within a group
Which of the following is NOT one of the key concepts discussed in the text related to group behavior?
Group Cohesion
What is the primary purpose of a task group within an organization?
To accomplish specific tasks or goals through collaboration
Which type of group is not mentioned in the text?
Family Groups
Which of the following is a key impact of healthy group dynamics in the workplace?
Collaboration, trust, and a sense of belonging within the workplace
What is the main purpose of a command group within an organization?
To exercise command and control over the organization's activities
Study Notes
Motivation Theories
- Maslow's Hierarchy of Needs:
- 5 levels of needs: Self-Actualization, Esteem, Social, Safety, Physiological
- Alderfer's ERG Theory:
- 3 levels of needs: Existence, Relatedness, Growth
- Unlike Maslow's theory, multiple levels can be pursued simultaneously
- Frustration-Regression principle: if higher-level need isn't satisfied, may regress to seeking lower-level needs
Herzberg's Two-Factor Theory
- 2 sets of factors influencing job satisfaction:
- Motivators: Job-content factors like achievement, recognition, responsibility
- Hygiene Factors: Job-context variables like salary, interpersonal relations, working conditions
McClelland's Learned Need Theory
- 3 needs: Need for Achievement, Need for Power, Need for Affiliation
- Need for Achievement: personal responsibility, feedback, moderate risk
- Need for Power: influence, competitive
- Need for Affiliation: forming and maintaining relationships
Job Satisfaction
- Amount of overall positive affect towards a job
- Factors influencing job satisfaction:
- Personal factors: age, sex, education level, personal characteristics
- Organizational factors: supervision, work group, occupational level, job content, pay and promotion, security
Emotional Intelligence
- Role of EI in Leadership:
- Understanding emotions, managing relationships, decision making
- Fiedler's Contingency Leadership Model:
- Interplay between leadership style and situation
Decision Making
- Process: establish goals, define problem, establish priorities, identify causes, generate alternatives, evaluate, implement, monitor
- Approaches: Inquiry, Advocacy
- Types of Decision Making: Programmed, Nonprogrammed
Group Behavior
- Definition: collection of individuals with common goals and interests
- Psychology of Group Behavior:
- Group Dynamics: complex interactions shaping individual behavior
- Social Influence: conformity, compliance, groupthink
- Social Facilitation: improved performance in the presence of others
- Types of Groups:
- Formal, Informal, Command, Friendship, Task groups
- Impacts of Group Behavior:
- Team Cohesion, Communication (Complementary, Crossed, Ulterior)
Explore different communication styles in transactional analysis including complementary, crossed, and ulterior ego states. Understand how each style can impact communication and relationships.
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