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Questions and Answers
Which of the following is NOT a method of transmitting a message?
What is the purpose of encoding a message?
What is the role of the receiver in the communication process?
Which of the following is NOT a hindrance to effective communication?
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What is the purpose of the control function in communication?
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Which of the following is NOT a common communication channel?
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What is the purpose of the emotive function in communication?
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What is the role of the receiver in the decoding process?
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Which of the following is NOT a characteristic of the communicator that can hinder effective communication?
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What is the purpose of the control function in communication, as described in the text?
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Study Notes
Transactional Analysis
- A method to improve interpersonal communication skills and understand oneself and others.
Exposure to Information
- Position rotation: exposing managers to different departments and functions.
- Multiple management: preparing junior executives for higher management positions.
Performance Appraisal
- Measuring employee performance to:
- Influence employee performance and development.
- Determine merit, pay increases, and future performance goals.
- Identify training and development needs.
- Assess promotional potential.
On-the-Job Experience
- Providing valuable opportunities for trainees to learn various skills while performing a job.
Coaching
- Senior managers assisting lower-level managers by teaching needed skills and providing guidance.
Limited Exposure
- Limiting employee exposure to tedious jobs by changing the job instead of people.
- Achieved through job enlargement and job enrichment.
Rewards
- Material and psychological benefits to employees for performing tasks.
- Classified into:
- Extrinsic rewards: granted by another party.
- Intrinsic rewards: self-granted and internally experienced.
Motivation Through Employee Participation
- Encouraging employee participation in:
- Setting goals.
- Making decisions.
- Solving problems.
- Designing and implementing organizational changes.
- Popular approaches include:
- Quality control circles.
- Self-managed teams.
- Flexible work schedules (flextime).
Control Function
- Defining roles, clarifying duties, authorities, and responsibilities through proper communication.
- Facilitating effective control through reports, policies, and plans.
Communication Process
- Encode: converting ideas into transmittable forms.
- Transmit: sending messages through appropriate communication channels.
- Receive: receiving messages by the intended receiver.
- Decode: translating messages into a form understandable by the recipient.
- Accept: accepting or rejecting the message.
Emotive Function
- Repressed feelings in the organization can affect performance and cause anxiety.
- Hindrances to effective communication include:
- Emotions.
- Values.
- Poor listening habits.
- Sex, age, race, and socioeconomic status.
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Description
Test your knowledge on Transactional Analysis and methods to improve interpersonal communication skills. Explore concepts such as position rotation and multiple management.
