Transactional Analysis and Interpersonal Communication Methods Quiz

Transactional Analysis

• A method to improve interpersonal communication skills and understand oneself and others.

Exposure to Information

• Position rotation: exposing managers to different departments and functions.
• Multiple management: preparing junior executives for higher management positions.

Performance Appraisal

• Measuring employee performance to:
  • Influence employee performance and development.
  • Determine merit, pay increases, and future performance goals.
  • Identify training and development needs.
  • Assess promotional potential.

On-the-Job Experience

• Providing valuable opportunities for trainees to learn various skills while performing a job.

Coaching

• Senior managers assisting lower-level managers by teaching needed skills and providing guidance.

Limited Exposure

• Limiting employee exposure to tedious jobs by changing the job instead of people.
• Achieved through job enlargement and job enrichment.

Rewards

• Material and psychological benefits to employees for performing tasks.
• Classified into:
  • Extrinsic rewards: granted by another party.
  • Intrinsic rewards: self-granted and internally experienced.

Motivation Through Employee Participation

• Encouraging employee participation in:
  • Setting goals.
  • Making decisions.
  • Solving problems.
  • Designing and implementing organizational changes.
• Popular approaches include:
  • Quality control circles.
  • Self-managed teams.
  • Flexible work schedules (flextime).

Control Function

• Defining roles, clarifying duties, authorities, and responsibilities through proper communication.
• Facilitating effective control through reports, policies, and plans.

Communication Process

• Encode: converting ideas into transmittable forms.
• Transmit: sending messages through appropriate communication channels.
• Receive: receiving messages by the intended receiver.
• Decode: translating messages into a form understandable by the recipient.
• Accept: accepting or rejecting the message.

Emotive Function

• Repressed feelings in the organization can affect performance and cause anxiety.
• Hindrances to effective communication include:
  • Emotions.
  • Values.
  • Poor listening habits.
  • Sex, age, race, and socioeconomic status.