TQM in Logistics: Case Studies and Overview
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Questions and Answers

What does TQM stand for?

  • Timed Quality Management
  • Targeted Quality Measurement
  • Total Quality Management (correct)
  • Thorough Quality Mechanism

    • Which of the following is NOT a component of Total Quality Management?

  • Philosophy
  • Methods
  • Price Tag (correct)
  • Principles

    • According to Philip Crosby, quality is the result of what?

  • Random chance
  • A carefully constructed cultural environment (correct)
  • Accidental processes
  • Market demand

    • What happens if a company cherry-picks methods within TQM?

    <p>It will fail</p> Signup and view all the answers

    What is the main focus of the PDCA wheel in the improvement cycle?

    <p>Continual improvement</p> Signup and view all the answers

    What is the main goal of Total Quality Management?

    <p>To satisfy customers with quality products and services</p> Signup and view all the answers

    Who chairs the Apex Review for governance mechanisms?

    <p>CEO and MD</p> Signup and view all the answers

    What trend has Tata Steel India experienced since 2015 regarding crude steel production?

    <p>Crude Steel Production doubled</p> Signup and view all the answers

    Which of the following is a role of the Joint Works Quality Committee (JWQC)?

    <p>Facilitate education and training</p> Signup and view all the answers

    How has the number of Steel Processing Centres (SPCs) changed from 2015 to 2023?

    <p>Tripled</p> Signup and view all the answers

    How do departmental JDC meetings contribute to the governance mechanism?

    <p>By monitoring and reporting TQM progress</p> Signup and view all the answers

    What does the SDCA wheel primarily focus on?

    <p>Sustained stability</p> Signup and view all the answers

    What is a key characteristic of Total Quality Management?

    <p>It involves systematic activities throughout the organization</p> Signup and view all the answers

    Which committee is responsible for promotion and communication in TQM?

    <p>Central TQM Committee</p> Signup and view all the answers

    What is a key deliverable of the governance mechanism related to TQM?

    <p>Formulating TQM methodologies</p> Signup and view all the answers

    What role does the Suggestion Box play in the governance mechanism?

    <p>Collecting employee feedback</p> Signup and view all the answers

    What is the primary focus of the steel recycling business mentioned?

    <p>Sustainability through steel recycling and green practices</p> Signup and view all the answers

    Which of the following is listed as a key challenge for the sustainability focus?

    <p>Ensuring quality with zero-day requirements</p> Signup and view all the answers

    What guiding principle supports the Integrated TQM Framework?

    <p>Standardize, Improve, Innovate (SII)</p> Signup and view all the answers

    What aspect does Daily Management primarily focus on?

    <p>Managing routine jobs to stabilize processes</p> Signup and view all the answers

    Which methodology is NOT mentioned as part of the Integrated TQM Framework?

    <p>Balanced Scorecard</p> Signup and view all the answers

    What is the primary purpose of the Shikhar approach mentioned?

    <p>To ensure quality and performance tracking</p> Signup and view all the answers

    Which dimension emphasizes the need for gradual improvement?

    <p>Sustenance/Standardization</p> Signup and view all the answers

    What does the term 'capability building' refer to in the context of Tata Steel’s growth plans?

    <p>Enhancing skills of suppliers and partners</p> Signup and view all the answers

    What is the primary focus of the SGA teams in the framework for people involvement?

    <p>Employee engagement in local problems</p> Signup and view all the answers

    Which of the following roles are primarily focused on TQM deployment in the organization?

    <p>Improvement Managers and TQM coordinators</p> Signup and view all the answers

    What KPI measures the overall percentage of employee involvement?

    <p>Overall % Employee Involvement</p> Signup and view all the answers

    Which activity category does Management focus on within the People Involvement framework?

    <p>Innovative suggestions by employees</p> Signup and view all the answers

    What is the purpose of having both permanent and temporary teams in the People Involvement framework?

    <p>To ensure continuous improvement and address specific problems</p> Signup and view all the answers

    Which of the following is NOT a KPI mentioned in the content?

    <p>Employee Satisfaction Index</p> Signup and view all the answers

    What is a key role of Quality Circles and TPM Circles?

    <p>Promoting employee engagement at the same workplace</p> Signup and view all the answers

    Which of the following teams is responsible for subject-themed activities assigned by management?

    <p>SGA Circles</p> Signup and view all the answers

    What does TPM stand for?

    <p>Total Productive Maintenance</p> Signup and view all the answers

    Which model is referred to as the Tata Business Excellence Model?

    <p>TBEM</p> Signup and view all the answers

    What is the primary focus of ASPIRE?

    <p>Employee Retention</p> Signup and view all the answers

    Which of the following roles is specifically related to Analytics in the TQM organizational structure?

    <p>Head TQM - Analytics</p> Signup and view all the answers

    What does TOC stand for?

    <p>Theory of Constraints</p> Signup and view all the answers

    Who is responsible for the deployment of TQM and CQA at TSM?

    <p>Head TQM, TSM</p> Signup and view all the answers

    Which initiative focuses on improving collaboration and flexibility in the workplace?

    <p>AWOW</p> Signup and view all the answers

    What is the role of Head TQM - Org. in the organizational structure?

    <p>Driving quality governance across the value chain</p> Signup and view all the answers

    What is the primary focus of TQM practices as indicated?

    <p>Driving business excellence</p> Signup and view all the answers

    Which project emphasizes accelerating EBITDA improvement?

    <p>Shikhar25</p> Signup and view all the answers

    What approach is taken toward problem-solving in TQM practices?

    <p>Cross-functional collaboration</p> Signup and view all the answers

    Which TQM initiative was launched to promote market-led innovation?

    <p>Innovent</p> Signup and view all the answers

    What is a goal of the 'Customer: awareness to delight' focus?

    <p>Enhancing customer experience</p> Signup and view all the answers

    What quality management model is associated with measuring effectiveness?

    <p>Tata Business Excellence Model</p> Signup and view all the answers

    Which initiative was designed to focus on operational efficiency?

    <p>Total Operational Performance</p> Signup and view all the answers

    In what year did the 'Shikhar25' initiative begin?

    <p>2009</p> Signup and view all the answers

    What does the acronym TBEM stand for?

    <p>Tata Business Excellence Model</p> Signup and view all the answers

    What is a characteristic of the approach referred to as 'Quality Projects'?

    <p>Promoting teamwork across departments</p> Signup and view all the answers

    Which term describes an auction based approach in TQM initiatives?

    <p>Open Innovation</p> Signup and view all the answers

    What did the 'ASPIRE-6Σ' initiative focus on?

    <p>Implementing Six Sigma practices</p> Signup and view all the answers

    What award was associated with the 'Deming Grand Prize'?

    <p>Corporate Quality Assurance</p> Signup and view all the answers

    What does 'KVHS' represent in the context of TQM?

    <p>A focused problem-solving approach</p> Signup and view all the answers

    Study Notes

    SAKSHAM: IL6 Webinar for Logistics - Overview of TQM

    • Webinar focused on Total Quality Management (TQM) for logistics at Tata Steel.
    • The Chernobyl Disaster (1986) serves as a case study for ignoring quality.
    • Quality failure in the Chernobyl disaster included safety test mishandling, reactor design flaws, and a lack of safety culture.
    • Impact of the disaster included significant radioactive material release, immediate deaths and long-term health effects.
    • Another case study, Samsung Galaxy Note 7 Recall (2016), highlights the importance of quality in consumer goods.
    • The recall was due to battery defects and design flaws.
    • Issues included battery design flaws, manufacturing defects, and inadequate quality control leading to overheating and fires.
    • Financial loss, compromised customer safety and trust.
    • The presentation emphasizes TQM as a comprehensive management system requiring philosophy, principles, methods, and tools.

    TQM Definition

    • TQM is a set of systematic activities carried out by the entire organization.
    • It aims to effectively and efficiently achieve company objectives, providing quality products and services on time and at competitive prices.
    • TQM is not a program or model to be 'cherry-picked', but a fully integrated management system.

    Steel Making at Tata Steel, India

    • Tata Steel's value chain for steelmaking is complex and encompasses raw materials, ironmaking, steelmaking, rolling, and further processing.
    • Significant growth in crude steel production from 9.97 MnT to 19.9 MnT.
    • Increase in dealers from 10,991 to 20,478.
    • Expanding processing centers from 12 to 40, demonstrating growth.
    • Key challenges include sourcing quality raw materials, improving logistics and transportation, scaling new manufacturing units, ensuring quality is consistent and built-in proactively and fostering supplier partnerships.

    Integrated TQM Framework

    • The framework connects methodologies (problem-solving, knowledge management, etc.) with TQM vehicles (policy management, daily management, etc.).
    • Provides a structured approach connecting mining activities with finished products.
    • Tools like Shikhar 25 and the Theory of Constraints (TOC) are utilized.

    SII - Key Dimensions of Improvement

    • An adaptation of a Buddhist motif, representing the past, present, and future.
    • SII stands for Standardize, Improve, Innovate.
    • It incorporates gradual improvement, breakthrough improvement and sustenance/standardization for continued success.

    What is Daily Management?

    • Daily Management focuses on stabilizing routine processes to deliver consistent and predictable outputs aligned with customer requirements.
    • It involves systematically monitoring performance parameters, understanding required parameters, resolving deviations and regaining control
    • This enables a steady and consistent product offering.

    Policy Management and Daily Management

    • Policy Management and Daily Management work in tandem to set targets and achieve consistent performance levels.
    • Regular tracking is needed, using performance indicators, to ensure the goals are on track.

    Why Daily Management is Important

    • Daily management is essential for achieving consistent quality and continuous improvement.
    • Stability is crucial for effective processes and for long-term improvement.
    • Without daily management, the improvement cycle can be negatively impacted.

    PDCA and SDCA

    • PDCA (Plan, Do, Check, Act) and SDCA (Standardize, Do, Check, Act) are iterative cycles for achieving continuous improvement and sustainability.
    • Each step clarifies actions to be taken to ensure quality products/improvement.

    Continual Improvement through PDCA

    • A cyclical process for continuous improvement and quality.

    Governance Mechanism

    • Describes Tata Steel's structure of committees (Apex Review, Divisional Reviews, Departmental Reviews).
    • Central TQM and Joint Committees play a critical role in TQM-related activities, support, and progress reviews.

    Triggers for Change and TQM

    • Tata Steel's journey highlights various triggers for change – resilience, future-readiness.
    • Business needs, customer demands and global competitiveness have shaped the TQM approach.

    TQM Organizational Structure

    • Outlines the organizational structure, highlighting key roles (such as Head TQM, VP TQM, etc.) and their responsibilities at various levels.

    Framework for People Involvement

    • Describes KPI's, frameworks, and associated actions for participation, engagement, and innovation (such as SGA, MASS) to promote a quality culture at all levels.

    TQM Meaning

    • TQM emphasizes understanding the job objectives, customer requirements, input-process-output characteristics.
    • It involves using tools such as control charts and trend charts to monitor and control processes.

    Conclusion

    • The overall message is that quality is a multifaceted concept essential for success in a multifaceted environment.
    • It's vital for organizational objectives to be met when dealing with customers/consumers/employees/suppliers.
    • TQM requires commitment from diverse stakeholders.

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    Related Documents

    TQM Overview PDF

    Description

    This webinar discusses Total Quality Management (TQM) in logistics, focusing on case studies such as the Chernobyl disaster and the Samsung Galaxy Note 7 recall. It highlights the failures due to poor quality management and emphasizes the necessity of TQM as a comprehensive system to enhance safety and trust in consumer goods and services.

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