Tourism & Hospitality Industry Overview

Tourism & Hospitality Industry

• Provides essential services to clients, enhancing customer experiences.
• Attracts significant investments, contributing to economic growth.
• Generates substantial revenue for government through taxes and tourism-related activities.

Tourism

• Primarily revolves around leisure activities and personal travel experiences.
• Defined as the act of traveling to and from various destinations based on individual interests.
• Categories determined by:
  • Geographic: Regional or global travel considerations.
  • Ownership: Private vs. public tourism operations.
  • Function: Roles such as promotion and advocacy.
  • Industry: Sectors like airlines contributing to tourism.
  • Motive: Can be profit-oriented or non-profit endeavors.

Classification According to Purpose

• Recreational: Focused on relaxation and enjoyment.
• Cultural: Aims for learning about local culture, language, music, and beliefs.
• Sports: Driven by participation in or attendance at sporting events.
• Health: Includes medical tourism for healthcare or aesthetic procedures.
• Convention: Professional gatherings, often for knowledge enhancement.
• Incentives: Travels motivated by employee rewards or benefits.

Types of Tourism

• Domestic Tourism: Travel within one’s own country.
• International Tourism: Travel across national borders.
• Inbound Tourism: Foreign tourists visiting a country.
• Outbound Tourism: Citizens traveling to other countries.

Basic Forms of Tourism

• Internal Tourism: Involves visits by residents and non-residents.
• National Tourism: Encompasses international travel along with outbound trips.
• International: Focus on cross-border tourism activities.

Characteristics of Tourism & Hospitality Industry

• Intangible: Services cannot be touched; experiences are psychological.
• Inseparable: Services require interaction between providers and consumers.
• Variable: Wide range of choices available for consumers.
• Seasonal: Fluctuates based on peak seasons and events.

Hospitality

• Centers on providing services to guests, emphasizing hospitable treatment.
• Encompasses various sectors including travel, lodging, food service, and event management.

Components of Scope of Hospitality

• Lodging: Hotels and accommodations for travelers.
• Food Service: Restaurants, fine dining, and catering services.
• Assembly & Events: Facilities for gatherings and conventions.

Market of Hospitality

• Caters to both business and leisure travelers.
• Standard Categories: Economy, budget, midscale, upscale, and deluxe.
• Extended Stay Options: Includes residence inns and suites for longer visits.

Types of Hotels

• Airport Hotels: Proximity to airports for travelers.
• Freeway Hotels: Easily accessible along major highways.
• Casino Hotels: Designed with entertainment and gambling facilities.
• Convention Hotels: Equipped for large gatherings and conferences.
• Full-Service Hotels: Comprehensive amenities and services.
• Economy/Budget Hotels: Affordable accommodations.
• Extended Stay Hotels: Accommodations for longer durations.
• All Suites Extended Hotels: Larger suite options for guests.

Classification of Hotels

• Based on various criteria including:
  • Location: Urban, rural, or resort settings.
  • Product Type: Different service offerings.
  • Target Market: Specific demographics or travel reasons.
  • Price: Ranges from budget to luxury accommodations.
  • Clientele: Types of guests targeted by the hotel.
  • Size: Small to large property distinctions.
  • Affiliation: Chain hotels vs. independent properties.
  • Parking: Availability and convenience of parking facilities.
  • Rating, Award, or Service Quality: Recognition and quality benchmarks.

Hotel Organization Structure

• Varies between small, mid-scale, and large properties.
• Smaller facilities typically have a less complex structure compared to larger hotels.

Tourism & Hospitality Industry

• Provides essential services to clients, enhancing customer experiences.
• Attracts significant investments, contributing to economic growth.
• Generates substantial revenue for government through taxes and tourism-related activities.

Tourism

• Primarily revolves around leisure activities and personal travel experiences.
• Defined as the act of traveling to and from various destinations based on individual interests.
• Categories determined by:
  • Geographic: Regional or global travel considerations.
  • Ownership: Private vs. public tourism operations.
  • Function: Roles such as promotion and advocacy.
  • Industry: Sectors like airlines contributing to tourism.
  • Motive: Can be profit-oriented or non-profit endeavors.

Classification According to Purpose

• Recreational: Focused on relaxation and enjoyment.
• Cultural: Aims for learning about local culture, language, music, and beliefs.
• Sports: Driven by participation in or attendance at sporting events.
• Health: Includes medical tourism for healthcare or aesthetic procedures.
• Convention: Professional gatherings, often for knowledge enhancement.
• Incentives: Travels motivated by employee rewards or benefits.

Types of Tourism

• Domestic Tourism: Travel within one’s own country.
• International Tourism: Travel across national borders.
• Inbound Tourism: Foreign tourists visiting a country.
• Outbound Tourism: Citizens traveling to other countries.

Basic Forms of Tourism

• Internal Tourism: Involves visits by residents and non-residents.
• National Tourism: Encompasses international travel along with outbound trips.
• International: Focus on cross-border tourism activities.

Characteristics of Tourism & Hospitality Industry

• Intangible: Services cannot be touched; experiences are psychological.
• Inseparable: Services require interaction between providers and consumers.
• Variable: Wide range of choices available for consumers.
• Seasonal: Fluctuates based on peak seasons and events.

Hospitality

• Centers on providing services to guests, emphasizing hospitable treatment.
• Encompasses various sectors including travel, lodging, food service, and event management.

Components of Scope of Hospitality

• Lodging: Hotels and accommodations for travelers.
• Food Service: Restaurants, fine dining, and catering services.
• Assembly & Events: Facilities for gatherings and conventions.

Market of Hospitality

• Caters to both business and leisure travelers.
• Standard Categories: Economy, budget, midscale, upscale, and deluxe.
• Extended Stay Options: Includes residence inns and suites for longer visits.

Types of Hotels

• Airport Hotels: Proximity to airports for travelers.
• Freeway Hotels: Easily accessible along major highways.
• Casino Hotels: Designed with entertainment and gambling facilities.
• Convention Hotels: Equipped for large gatherings and conferences.
• Full-Service Hotels: Comprehensive amenities and services.
• Economy/Budget Hotels: Affordable accommodations.
• Extended Stay Hotels: Accommodations for longer durations.
• All Suites Extended Hotels: Larger suite options for guests.

Classification of Hotels

• Based on various criteria including:
  • Location: Urban, rural, or resort settings.
  • Product Type: Different service offerings.
  • Target Market: Specific demographics or travel reasons.
  • Price: Ranges from budget to luxury accommodations.
  • Clientele: Types of guests targeted by the hotel.
  • Size: Small to large property distinctions.
  • Affiliation: Chain hotels vs. independent properties.
  • Parking: Availability and convenience of parking facilities.
  • Rating, Award, or Service Quality: Recognition and quality benchmarks.

Hotel Organization Structure

• Varies between small, mid-scale, and large properties.
• Smaller facilities typically have a less complex structure compared to larger hotels.