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Tourism Correspondence: Basics of Writing Letters Quiz

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Questions and Answers

What is the correct way to end a business letter when you know the recipient's name?

Yours sincerely (correct)
Yours faithfully
Thank you
Best regards

What is the correct way to end a business letter when you do not know the recipient's name?

Yours sincerely
Yours faithfully (correct)
Sincerely
Regards

How many deluxe rooms does the Royal Hotel have?

200
400 (correct)
600
500

What is incorrect about the hotel's restaurant according to the letter?

It serves fast food (D) Signup and view all the answers

What is the incorrect information provided in the letter?

The letter is addressed to ABC Travel (B) Signup and view all the answers

What is the purpose of the letter?

To inform ABC Travel about the hotel's new services (A) Signup and view all the answers

What is the purpose of the heading in a business letter?

To include the date the letter was written (B) Signup and view all the answers

What should you do if you cannot obtain the recipient's name for the salutation?

Use the recipient's position title (A) Signup and view all the answers

What is the purpose of the first paragraph in the body of a business letter?

To state the main purpose and/or subject of the letter (D) Signup and view all the answers

Which of the following is not a common complimentary close in a business letter?

Yours faithfully (A) Signup and view all the answers

What is the purpose of the second paragraph in the body of a business letter?

To state the specific information regarding the purpose (A) Signup and view all the answers

What is the main function of the address above the salutation in a business letter?

To provide the recipient's full address (D) Signup and view all the answers

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