Org. Theory and Design: Chapter 10 (MC)

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What is the goal of planned organizational change?

To reduce the organization's resources

To limit the returns to stakeholders

To increase the organization's effectiveness (correct)

To maintain the current state of the organization

At which levels is planned organizational change targeted for improving effectiveness?

Financial resources and technological capabilities

Human resources and functional resources (correct)

Technological capabilities and organizational capabilities

Human resources and organizational capabilities

What are typical kinds of change efforts directed at human resources?

Avoiding changes in the composition of the top-management team

Changing the composition of the top-management team to improve organizational learning and decision making (correct)

Reducing investment in training and development activities

Maintaining existing organizational norms and values

How do organizations transfer resources as the environment changes?

By transferring resources to the functions where the most value can be created Signup and view all the answers

Which is considered an organization's most important asset?

Human resources Signup and view all the answers

What is the process by which organizations move from their current state to a desired future state to increase their effectiveness?

Organizational change Signup and view all the answers

What is the main focus of team building as described in the text?

Improving work interactions among group members Signup and view all the answers

What is the primary goal of intergroup training as mentioned in the text?

Improving organizational performance by focusing on division's activities Signup and view all the answers

What is the purpose of process consultation in the context of organizational development?

Helping group members understand how others perceive them Signup and view all the answers

What distinguishes intergroup training from team building?

Intergroup training focuses on improving cross-functional collaboration and output Signup and view all the answers

Which OD technique involves a facilitator working closely with a manager to improve their interaction with other group members?

Process consultation Signup and view all the answers

What does organizational mirroring aim to improve?

Work interactions between interdependent groups Signup and view all the answers

In what way does total organizational interventions promote change at the organization level?

By using various OD techniques to bring about organization-wide change Signup and view all the answers

What is the key purpose of an organizational confrontation meeting?

To bring together all managers to confront organizational goals effectively Signup and view all the answers

'Total organizational interventions' primarily aim to promote change at which level?

Organization-wide level Signup and view all the answers

What is the main role of a facilitator in process consultation?

To observe group interactions and help them become aware of ways to improve their work interaction Signup and view all the answers

What is one of the core competences of an organization?

Developing a constant stream of new products Signup and view all the answers

What is one of the forces for organizational change?

Ethical forces Signup and view all the answers

What is the main explanation for a possible decline in an organization’s effectiveness?

Inability to adapt to changes in the environment due to organizational inertia Signup and view all the answers

Which of the following is a group-level resistance to change?

Group cohesiveness Signup and view all the answers

According to Lewin’s force-field theory, what determines how change will take place in an organization?

Forces that resist change and forces that push organizations towards change Signup and view all the answers

What type of change is gradual, incremental, and narrowly focused?

Evoluntary change Signup and view all the answers

Which theory proposes the importance of changing role and task relationships to increase organizational effectiveness?

Sociotechnical systems theory Signup and view all the answers

What makes it difficult for an organization to change when it causes power struggles and organizational conflict?

Power and conflict Signup and view all the answers

What is the primary goal of total quality management (TQM)?

Improving cross-functional relationships Signup and view all the answers

What is the main emphasis in TQM?

Matching technical and social systems Signup and view all the answers

What is the process by which managers redesign how tasks are bundled into roles and functions to improve organizational effectiveness?

Reengineering Signup and view all the answers

What is the primary purpose of restructuring in an organization?

Redesigning task and authority relationships Signup and view all the answers

What does Lewin's force-field theory state about implementing change in an organization?

Change must be implemented from the bottom up to reduce resistance Signup and view all the answers

What is the goal of action research in managing organizational change?

Refreezing the organization in the new, desired state Signup and view all the answers

What is the main focus of organizational development (OD)?

Improving individual and organizational effectiveness Signup and view all the answers

What are quality circles primarily focused on achieving?