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Questions and Answers
What is the main objective of implementing a Total Quality Management (TQM) approach?
What is the main objective of implementing a Total Quality Management (TQM) approach?
- Ignoring customer complaints
- Minimizing employee training
- Enhancing customer satisfaction (correct)
- Reducing product variety
What is a characteristic of a company practicing Total Quality Management (TQM)?
What is a characteristic of a company practicing Total Quality Management (TQM)?
- Lack of focus on customer needs
- Emphasis on teamwork and collaboration (correct)
- Resistance to change and innovation
- Promotion of individual competition
What is a key principle of Total Quality Management (TQM)?
What is a key principle of Total Quality Management (TQM)?
- Maximizing profits
- Cutting costs at any expense
- Continuous improvement (correct)
- Avoiding customer feedback
