Total Quality Management Quiz
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Questions and Answers

What is the main objective of implementing a Total Quality Management (TQM) approach?

  • Ignoring customer complaints
  • Minimizing employee training
  • Enhancing customer satisfaction (correct)
  • Reducing product variety

    • What is a characteristic of a company practicing Total Quality Management (TQM)?

  • Lack of focus on customer needs
  • Emphasis on teamwork and collaboration (correct)
  • Resistance to change and innovation
  • Promotion of individual competition

    • What is a key principle of Total Quality Management (TQM)?

  • Maximizing profits
  • Cutting costs at any expense
  • Continuous improvement (correct)
  • Avoiding customer feedback

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