Total Quality Management Principles Quiz
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Questions and Answers

Which principle of Total Quality Management emphasizes the importance of meeting and exceeding customer expectations?

  • Customer Focus (correct)
  • Employee Involvement
  • Process Approach
  • Continuous Improvement

Which principle of Total Quality Management involves making incremental improvements to processes and products on an ongoing basis?

  • Customer Focus
  • Continuous Improvement (correct)
  • Process Approach
  • Employee Involvement

Which principle of Total Quality Management emphasizes the importance of involving all employees in the improvement process?

  • Process Approach
  • Employee Involvement (correct)
  • Customer Focus
  • Continuous Improvement

Which principle of Total Quality Management focuses on the process of creating a product or service?

<p>Process Approach (C)</p> Signup and view all the answers

Which principle of Total Quality Management involves all employees and aims to identify and eliminate waste and inefficiencies?

<p>Continuous Improvement (A)</p> Signup and view all the answers

List and explain any five quality principles of Total Quality Management.

<ol> <li>Customer Focus: The principle emphasizes the importance of meeting and exceeding customer expectations through continuous improvement and customer feedback. 2. Continuous Improvement: Also known as Kaizen, this principle involves making incremental improvements to processes and products on an ongoing basis. 3. Employee Involvement: TQM emphasizes the importance of involving all employees in the improvement process and encouraging them to contribute their ideas and suggestions for improvement. 4. Process Approach: TQM focuses on the process of creating a product or service, aiming to identify and eliminate waste and inefficiencies. 5. Leadership Involvement: This principle highlights the importance of leadership in driving and championing the TQM initiatives, setting the vision and goals for quality improvement.</li> </ol> Signup and view all the answers

What does the principle of Customer Focus in TQM emphasize?

<p>The principle emphasizes the importance of meeting and exceeding customer expectations through continuous improvement and customer feedback.</p> Signup and view all the answers

What is the principle of Continuous Improvement also known as?

<p>The principle is also known as Kaizen.</p> Signup and view all the answers

What is the importance of Employee Involvement in TQM?

<p>Employee involvement is important as it encourages employees to take ownership of their work and contribute their ideas and suggestions for improvement.</p> Signup and view all the answers

What does the Process Approach principle in TQM focus on?

<p>The Process Approach principle in TQM focuses on the process of creating a product or service, aiming to identify and eliminate waste and inefficiencies.</p> Signup and view all the answers

What is the importance of Leadership Involvement in TQM?

<p>Leadership involvement is important in driving and championing the TQM initiatives, setting the vision and goals for quality improvement.</p> Signup and view all the answers

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