Podcast
Questions and Answers
What is essential for Total Quality Management (TQM) to be successful?
What is essential for Total Quality Management (TQM) to be successful?
- Involvement of only the top management
- Organizational change without personal change
- Proper communication and continuous improvement
- Transparency and thorough analysis (correct)
What is TQM centered on, as highlighted in the text?
What is TQM centered on, as highlighted in the text?
- Focusing solely on CEO leadership
- Customer satisfaction and quality (correct)
- Avoiding personal and organizational change
- Achieving short-term profits
Which management approach does TQM require for the entire organization?
Which management approach does TQM require for the entire organization?
- Avoiding participation of all employees
- Long-term success through customer satisfaction (correct)
- Involvement of only senior managers
- Profit-driven decision making
What is one of the values that the top management should have faith in to build quality values in the organization?
What is one of the values that the top management should have faith in to build quality values in the organization?
What does ISO 9001 define Total Quality Management (TQM) as?
What does ISO 9001 define Total Quality Management (TQM) as?
What should top management be ready for to successfully practice TQM?
What should top management be ready for to successfully practice TQM?
What is the main objective of Total Quality Management?
What is the main objective of Total Quality Management?
According to the 85/15 Rule in quality management, what percentage of problems in an organization are typically caused by faulty systems?
According to the 85/15 Rule in quality management, what percentage of problems in an organization are typically caused by faulty systems?
Who is primarily responsible for faulty systems within an organization?
Who is primarily responsible for faulty systems within an organization?
What is the most important agent for correcting a faulty system and enabling Total Quality Management?
What is the most important agent for correcting a faulty system and enabling Total Quality Management?
What type of leadership has been rewarding for companies in terms of sales, profits, and employee morale?
What type of leadership has been rewarding for companies in terms of sales, profits, and employee morale?
What is the most important prerequisite for practicing Total Quality Management according to the text?
What is the most important prerequisite for practicing Total Quality Management according to the text?
