12 Questions
What is essential for Total Quality Management (TQM) to be successful?
Transparency and thorough analysis
What is TQM centered on, as highlighted in the text?
Customer satisfaction and quality
Which management approach does TQM require for the entire organization?
Long-term success through customer satisfaction
What is one of the values that the top management should have faith in to build quality values in the organization?
Investing time and money in employee training
What does ISO 9001 define Total Quality Management (TQM) as?
A customer-centric organization strategy
What should top management be ready for to successfully practice TQM?
Investing time and money in employee training
What is the main objective of Total Quality Management?
Ensuring every task is done correctly the first time and consistently
According to the 85/15 Rule in quality management, what percentage of problems in an organization are typically caused by faulty systems?
85%
Who is primarily responsible for faulty systems within an organization?
Top management
What is the most important agent for correcting a faulty system and enabling Total Quality Management?
Top management
What type of leadership has been rewarding for companies in terms of sales, profits, and employee morale?
TQM-based leadership
What is the most important prerequisite for practicing Total Quality Management according to the text?
Firm belief by senior management that TQM is the only way to do business
Test your knowledge of Total Quality Management principles and the 85/15 Rule. Learn about the importance of systems in quality management and the role of top management in correcting faulty systems.
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