Total Quality Management and the 85/15 Rule Quiz
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Questions and Answers

What is essential for Total Quality Management (TQM) to be successful?

  • Involvement of only the top management
  • Organizational change without personal change
  • Proper communication and continuous improvement
  • Transparency and thorough analysis (correct)

    • What is TQM centered on, as highlighted in the text?

  • Focusing solely on CEO leadership
  • Customer satisfaction and quality (correct)
  • Avoiding personal and organizational change
  • Achieving short-term profits

    • Which management approach does TQM require for the entire organization?

  • Avoiding participation of all employees
  • Long-term success through customer satisfaction (correct)
  • Involvement of only senior managers
  • Profit-driven decision making

    • What is one of the values that the top management should have faith in to build quality values in the organization?

    <p>Investing time and money in employee training</p> Signup and view all the answers

    What does ISO 9001 define Total Quality Management (TQM) as?

    <p>A customer-centric organization strategy</p> Signup and view all the answers

    What should top management be ready for to successfully practice TQM?

    <p>Investing time and money in employee training</p> Signup and view all the answers

    What is the main objective of Total Quality Management?

    <p>Ensuring every task is done correctly the first time and consistently</p> Signup and view all the answers

    According to the 85/15 Rule in quality management, what percentage of problems in an organization are typically caused by faulty systems?

    <p>85%</p> Signup and view all the answers

    Who is primarily responsible for faulty systems within an organization?

    <p>Top management</p> Signup and view all the answers

    What is the most important agent for correcting a faulty system and enabling Total Quality Management?

    <p>Top management</p> Signup and view all the answers

    What type of leadership has been rewarding for companies in terms of sales, profits, and employee morale?

    <p>TQM-based leadership</p> Signup and view all the answers

    What is the most important prerequisite for practicing Total Quality Management according to the text?

    <p>Firm belief by senior management that TQM is the only way to do business</p> Signup and view all the answers

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