Total Quality Management in Information Systems

Questions and Answers

TQM of Information Systems

Discover how Total Quality Management can transform information systems, leading to improved efficiency, productivity, and customer satisfaction. PRESENTED BY : Group B15 KOSHIKA DONGRE MANSI KASHWANI MAYUR TEKADE MAYUR KATKAR MAYURI BORKAR Introduction : TQM IS MADE UP OF THREE WORDS: Total-made up of the whole Quality-Degree of excellence a product or service provides Management- act, art or manner of planning, controlling, directing…. Therefore, TQM is the art of managing the whole to achieve excellence. Explore the fundamentals of Total Quality Management (TQM) and its application in information systems to ensure high-quality processes, products, and services. DEFINITION Definition: A Core definition of total quality management (TQM) describes a management approach to long-term Success through customer satisfaction.In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Total Quality Management (TQM) is a management framework based on the belief that an organization can build long-term success by having all its members----from low-level workers to its highest-ranking executives ---focus on improving quality and, thus delivering customer satisfaction. Benefits of TQM in Information Systems Enhanced Data Accuracy By implementing TQM, information systems can achieve higher levels of data accuracy, minimizing errors and improving decision-making.

Study Notes

TQM of Information Systems

Total Quality Management (TQM) is a management approach that emphasizes continuous improvement and customer satisfaction in the development and implementation of Information Systems.
The goal of TQM is to create a culture that encourages continuous improvement, teamwork, and customer focus.
TQM is based on eight key elements: customer focus, continuous improvement, employee involvement, process orientation, system approach, fact-based decision-making, continuous learning, and recognition and reward.
The customer focus element involves understanding and meeting customer needs, while the continuous improvement element involves identifying and solving problems.
Employee involvement is crucial in TQM, as it encourages employees to take ownership of their work and contribute to improvement efforts.
Process orientation involves managing and improving processes, rather than just focusing on tasks.
The system approach element involves understanding how processes interact and affect the overall system.
Fact-based decision-making involves making decisions based on data and analysis, rather than intuition.
Continuous learning involves staying up-to-date with new technologies and methodologies, and recognizing and rewarding employees for their contributions to improvement efforts.
TQM is implemented in various stages, including planning, implementation, and evaluation.
The planning stage involves identifying areas for improvement, setting goals, and developing strategies.
The implementation stage involves deploying the strategies and implementing changes.
The evaluation stage involves monitoring and evaluating the effectiveness of the TQM efforts.
TQM has several benefits, including improved quality, increased customer satisfaction, and reduced costs.