Tokyo-Kyoto-Osaka 7D6N MF Quiz

USP

• The minimum price for an adult package is RM7,997.
• The airline used for the Tokyo-Kyoto-Osaka package is JAL.
• The maximum price for a child with a bed is RM8,997.
• The additional charge for a single room is RM1,200.
• The bullet train ride included is Kyoto to Tokyo.
• A Wagyu Yakiniku Dinner is the special dinner that is included.
• Oishi Park offers views of Mt. Fuji and the lakes.
• The required deposit per person is RM1,000.
• The minimum number of travelers required is 15.
• The famous shopping street in Osaka is Shinsaibashi.

Itinerary & Key Attractions

• Sensoji Temple is visited in Asakusa.
• Ameyoko is the famous shopping street in Tokyo.
• Iyashi No Sato is where the Samurai Kimono experience is held.
• Kyoto is visited for Fushimi Inari Shrine.
• Togetsukyo Bridge is located in Kyoto.
• Kyoto Mosque is visited in Kyoto.
• Shin-Kobe Ropeway is visited in Kobe.
• The sushi class is conducted in Tokyo.
• Gotemba Outlet is the outlet mall visited.
• Todaiji Temple is visited in Nara.

Accommodation

• Lumiere Kasai Hotel is listed for the Tokyo stay.
• Double or twin sharing is the standard type of room sharing.
• The package includes 6 nights.
• Mystays Sakaisuji is the hotel listed for the Osaka stay.
• The hotels included are 3-star.
• No, triple sharing rooms are not possible.
• Hotel location is confirmed at least 14 days before.
• The single room surcharge is RM1,200.
• Route Inn Gotemba is the hotel in Gotemba.
• Stays in Kyoto are in the city center.

Inclusion and Exclusion

• Return flight tickets are included.
• Baggage allowance is 20kg + 7kg hand luggage.
• 5x Breakfast, 5x Lunch, and 5x Dinner are the meals provided.
• Travel Insurance is not included.
• Tipping fee is not included.
• Admission fees to attractions are not included.
• Public bus is the transport type provided.
• A visa is not required for Malaysian passport holders.
• Return meals on board are not included.
• Shopping expenses are not covered.

Common Objections / FAQs (Challenging Scenarios)

• The consultant should apologize and offer an alternative activity or refund the cost for that segment if a bullet train ride is delayed.
• Hotel allocations are confirmed 15 days before departure; the consultant will try to accommodate the customer's preference if their hotel room in Osaka does not have the promised city view.
• Modifications can be arranged subject to availability and may incur an additional fee if a customer asks to modify the itinerary to spend extra time in Kyoto.
• The consultant should apologize and offer a comparable alternative activity if a ropeway ride in Kobe is canceled due to a change in weather.
• The consultant should apologize for the inconvenience and say that in-flight meals follow a standardized menu and the customer's feedback will be forwarded to the airline if a customer is dissatisfied with the quality of the in-flight meals.
• Hotel details are confirmed 15 days before departure; if there is a discrepancy, the consultant should work with the customer to find a satisfactory solution if a customer disputes the hotel allocation, claiming it does not match the description provided.
• Optional activities are available on a first-come, first-served basis and may incur additional charges if a customer asks if it is possible to add extra cultural activities during free & easy days.
• All optional activity costs are clearly listed in the itinerary; the consultant should ask the customer to review the details provided in the booking confirmation if a customer claims that optional activity costs were not clearly explained and disputes the extra charge.
• All transportation is arranged with reputable providers and meets strict safety standards, even during peak season should be the response if a customer is worried about the safety of domestic transfers during peak season in Japan.
• Refunds are subject to the cancellation policy and are not available once the tour has commenced; the consultant should be happy to discuss alternative solutions if a customer requests a full refund midway through the tour because they feel the itinerary does not meet their expectations.