Switzerland-Italy 9D7N MF Quiz

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Questions and Answers

Considering the Switzerland & Italy packages, what is the minimum price, in Ringgit Malaysia (RM), for an adult package?

  • RM9997
  • RM9497
  • RM8997
  • RM9297 (correct)

Which airline is primarily utilized for the flight component based on the Switzerland-Italy packages?

  • AirAsiaX
  • Qatar Airways
  • Emirates (correct)
  • Malaysia Airlines

What is the additional fee, in Ringgit Malaysia (RM), to secure a single room during the Switzerland-Italy package tour?

  • RM2500
  • RM1800
  • RM2000 (correct)
  • RM1500

How many nights are encompassed within the standard Switzerland-Italy travel packages?

<p>9D7N / 10D7N (B)</p> Signup and view all the answers

What mode of transportation is utilized for the entire duration of the Switzerland-Italy trip?

<p>Private Bus (A)</p> Signup and view all the answers

Which of the listed activities focuses on a chocolate-themed experience during the tour?

<p>Lindt Chocolate Factory Tour (C)</p> Signup and view all the answers

Which outlet provides a significant shopping experience that is part of the Switzerland-Italy itinerary?

<p>Serravalle Designer Outlet (C)</p> Signup and view all the answers

Upon the group's arrival in Europe, which city is the first destination visited?

<p>Zurich/Milan/Venice (D)</p> Signup and view all the answers

What deposit amount, in Ringgit Malaysia (RM), is required per person to secure a booking for the Switzerland-Italy package?

<p>RM1000 (D)</p> Signup and view all the answers

Which iconic lake is a featured attraction in both the Switzerland and Italy tour packages?

<p>Lake Como (D)</p> Signup and view all the answers

Which prominent Swiss mountain forms a key part of the places visited in the tour?

<p>Jungfrau (C)</p> Signup and view all the answers

Which historical shopping gallery is a highlight of the itinerary when visiting Milan?

<p>Galleria Vittorio Emanuele II (C)</p> Signup and view all the answers

Which railway route known for its beautiful scenery is part of the tour package?

<p>Tasch-Zermatt (B)</p> Signup and view all the answers

In Switzerland, which notable waterfall is included on the tour's itinerary?

<p>Rhine Falls (D)</p> Signup and view all the answers

Which recognized bridge is an iconic landmark of Lucerne included in the tour?

<p>Chapel Bridge (B)</p> Signup and view all the answers

Which famed square is featured during the Venice segment of the tour?

<p>St. Mark's Square (C)</p> Signup and view all the answers

Which natural landmark is highlighted as a must-visit location in Lauterbrunnen?

<p>Staubbach Waterfall (A)</p> Signup and view all the answers

Which upscale shopping area recognized for Swiss watches is part of the tour visit?

<p>Bahnhofstrasse (C)</p> Signup and view all the answers

Which lodging can be expected in Zurich, according to the provided list of hotels?

<p>Sommerau - Ticino Hotel or similar (D)</p> Signup and view all the answers

During the Switzerland-Italy package, how many nights are allocated for accommodations in Zurich?

<p>2 (D)</p> Signup and view all the answers

Typically, which type of hotel is part of the basic Switzerland-Italy tour package?

<p>3-star Hotel (B)</p> Signup and view all the answers

What meal option is included in the standard tour package?

<p>Breakfast &amp; Dinner (D)</p> Signup and view all the answers

How close to the trip's start date will travelers be informed about the exact hotel location?

<p>14 days at least (C)</p> Signup and view all the answers

Which option is NOT included as part of the Switzerland-Italy tour package?

<p>Travel insurance (A)</p> Signup and view all the answers

What mode of transport is included as part of the offered tour package?

<p>Private Bus (C)</p> Signup and view all the answers

How much luggage is a traveler allowed to bring on the trip?

<p>25/30kg + 7kg hand luggage (D)</p> Signup and view all the answers

How soon before the trip departure is the final payment expected?

<p>45 days (C)</p> Signup and view all the answers

Which activity requires an extra fee?

<p>Gondola Ride in Venice (D)</p> Signup and view all the answers

What expenses are covered as part of the total package cost?

<p>Tipping &amp; Parking Fee (D)</p> Signup and view all the answers

What is the smallest group size required for the Switzerland-Italy trip to proceed?

<p>20 (D)</p> Signup and view all the answers

Which architectural destination is a feature of the planned travel route?

<p>Neuschwanstein Castle Tour (B)</p> Signup and view all the answers

A customer's train from Milan to Lucerne is delayed causing a missed activity. Which action represents the most appropriate consultant response?

<p>Acknowledge the situation, offering an alternative activity or a refund for the affected portion. (D)</p> Signup and view all the answers

A guest expresses dissatisfaction that their Zurich hotel room lacks the promised mountain view. What is the MOST suitable response?

<p>Indicate that you will try to accommodate their preference, pointing out rooms are assigned 15 days before departure. (D)</p> Signup and view all the answers

How should a consultant respond to a customer wishing to extend their visit to Jungfraujoch by modifying the standard itinerary?

<p>State firmly that the itinerary is unchangeable. (A), Advise that itinerary adjustments may be possible subject to availability and potential additional fees. (C)</p> Signup and view all the answers

Due to inclement weather, a boat ride on Lake Lucerne is cancelled. What is the appropriate action for the consultant to take?

<p>Apologize and offer a substitute activity comparable to the boat ride. (A)</p> Signup and view all the answers

A traveler is dissatisfied with the quality of meals served during the flight. What is the best response?

<p>Apologize for the inconvenience, explain in-flight meals are standardized, and relay feedback to the airline. (D)</p> Signup and view all the answers

A traveler complains that the hotel allocation doesn't match the expected description. How should the issue be addressed?

<p>Explain hotel details are finalized 15 days prior, and discrepancies will be addressed to find a resolution. (A)</p> Signup and view all the answers

A customer expresses apprehension about safety during domestic transfers between Switzerland and Italy in peak season. How should the consultant reassure the customer?

<p>Assert transfers are arranged only with trustworthy providers, adhering to stringent safety standards, even during heightened periods. (C)</p> Signup and view all the answers

A customer wants a full refund midway, believing the tour does not meet expectations. What is the appropriate response?

<p>Explain policy dictates refunds are subject to cancellation terms/unavailable because tour has begun, but alternative solutions can be discussed. (D)</p> Signup and view all the answers

Flashcards

Minimum price for an adult package?

RM8997

Airline used for Switzerland-Italy packages?

Emirates

Maximum price for a child with a bed?

RM9397

Additional charge for a single room?

RM1500

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How many nights?

8

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Transportation for the entire trip?

Private Bus

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The chocolate experience?

Lindt Chocolate Factory Tour

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Major shopping village in the itinerary?

Serravalle Designer Outlet

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First destination upon arrival in Europe?

Zurich/Milan

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Required deposit per person?

RM1000

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Iconic lake in both packages?

Lake Como

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Famous Swiss mountain?

Matterhorn

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Historical shopping gallery in Milan?

Galleria Vittorio Emanuele II

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Scenic train ride included?

Bernina Express

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Famous waterfall in Switzerland?

Rhine Falls

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Famous bridge in Lucerne?

Chapel Bridge

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Iconic square is visited in Venice?

St. Mark's Square

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Must-visit landmark in Lauterbrunnen?

Staubbach Waterfall

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City with optional gondola ride?

Venice

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Famous Swiss watch shopping area?

Bahnhofstrasse

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Hotel listed for the Milan stay?

Ibis Milano Airport

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City includes a stay at Brig or Tasch?

Zermatt

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Hotel is listed for Zurich?

Movenpick Zurich

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How many nights are included in Zurich?

1

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The additional charge for a single room?

RM1800

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Type of hotel in the base package?

4-star Hotel

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City NOT included in the accommodation list?

Bern

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Provided meal plan?

Breakfast & Dinner

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Accommodation upgrade available?

4-star Hotel

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How far in advance is the hotel booked>

1 month before

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What is included in the package?

Water Taxi in Venice

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What isn't included in the package?

Airport transfer

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Covered transport type?

High-Speed Rail

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Baggage allowance included?

25/30kg + 7kg hand luggage

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Included activity?

Gondola Ride in Venice

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Full payment deadline before departure?

30 days

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Additional cost activity?

Gondola Ride in Venice

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What is covered by the package?

Personal Expenses

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Min number of travelers for the trip?

10

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Featured itinerary?

Neuschwanstein Castle Tour

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Full coverage?

Yes, full coverage

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Train delay response

Apologize and offer an alternative, or refund the cost.

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Hotel view complaint

Confirm allocations are 15 days prior; accommodate if possible.

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Itinerary change request

Modifications are subject to availability and may incur fees.

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Canceled boat ride response

Apologize and offer a comparable alternative activity.

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In-flight meal complaint

Apologize; meals follow a menu, feedback will be forwarded.

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Incorrect hotel allocation

Confirm details 15 days before; resolve any discrepancy.

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Adding cultural activities

Optional activities are first-come, first-served and may cost extra.

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Disputed activity costs

Review itinerary details in booking confirmation.

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Safety of domestic transfers

All transfers meet safety standards with reputable providers.

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Refund request during the tour

Refunds follow cancellation policy, discuss alternatives.

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Study Notes

Common Objections / FAQs

  • If a train from Milan to Lucerne is delayed, causing a missed activity, apologize and offer an alternative or refund for that segment.
  • If a customer is upset about not having a mountain view from their Zurich hotel room, explain that hotel allocations are confirmed 15 days before departure and attempts will be made to accommodate their preference if possible.
  • If a customer wants to modify the itinerary to spend more time at Jungfraujoch, advise that modifications can be arranged, subject to availability, and may incur an additional fee.
  • If a boat ride on Lake Lucerne is canceled due to weather, apologize and offer a comparable alternative activity.
  • If a customer is dissatisfied with the quality of in-flight meals, apologize for the inconvenience, mention that in-flight meals follow a standardized menu, and feedback will be forwarded to the airline.
  • If a customer disputes the hotel allocation, claiming it doesn't match the description, explain that hotel details are confirmed 15 days before departure, and discrepancies will be addressed to find a satisfactory solution.
  • If a customer asks about adding extra cultural activities during free and easy days, state that optional activities are available on a first-come, first-served basis and may incur additional charges.
  • If a customer claims that optional activity costs weren't clearly explained and disputes the extra charge, point out that all optional activity costs are listed in their itinerary, and ask them to review the details in their booking confirmation.
  • If a customer is worried about the safety of domestic transfers between Switzerland and Italy during peak season, assure them that all transportation is arranged with reputable providers and meets strict safety standards, even during peak season.
  • If a customer requests a full refund midway through the tour because the itinerary doesn't meet their expectations, explain that refunds are subject to the cancellation policy and are not available once the tour has commenced. However, alternate solutions can be discussed.

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