Podcast
Questions and Answers
Considering the Switzerland & Italy packages, what is the minimum price, in Ringgit Malaysia (RM), for an adult package?
Considering the Switzerland & Italy packages, what is the minimum price, in Ringgit Malaysia (RM), for an adult package?
- RM9997
- RM9497
- RM8997
- RM9297 (correct)
Which airline is primarily utilized for the flight component based on the Switzerland-Italy packages?
Which airline is primarily utilized for the flight component based on the Switzerland-Italy packages?
- AirAsiaX
- Qatar Airways
- Emirates (correct)
- Malaysia Airlines
What is the additional fee, in Ringgit Malaysia (RM), to secure a single room during the Switzerland-Italy package tour?
What is the additional fee, in Ringgit Malaysia (RM), to secure a single room during the Switzerland-Italy package tour?
- RM2500
- RM1800
- RM2000 (correct)
- RM1500
How many nights are encompassed within the standard Switzerland-Italy travel packages?
How many nights are encompassed within the standard Switzerland-Italy travel packages?
What mode of transportation is utilized for the entire duration of the Switzerland-Italy trip?
What mode of transportation is utilized for the entire duration of the Switzerland-Italy trip?
Which of the listed activities focuses on a chocolate-themed experience during the tour?
Which of the listed activities focuses on a chocolate-themed experience during the tour?
Which outlet provides a significant shopping experience that is part of the Switzerland-Italy itinerary?
Which outlet provides a significant shopping experience that is part of the Switzerland-Italy itinerary?
Upon the group's arrival in Europe, which city is the first destination visited?
Upon the group's arrival in Europe, which city is the first destination visited?
What deposit amount, in Ringgit Malaysia (RM), is required per person to secure a booking for the Switzerland-Italy package?
What deposit amount, in Ringgit Malaysia (RM), is required per person to secure a booking for the Switzerland-Italy package?
Which iconic lake is a featured attraction in both the Switzerland and Italy tour packages?
Which iconic lake is a featured attraction in both the Switzerland and Italy tour packages?
Which prominent Swiss mountain forms a key part of the places visited in the tour?
Which prominent Swiss mountain forms a key part of the places visited in the tour?
Which historical shopping gallery is a highlight of the itinerary when visiting Milan?
Which historical shopping gallery is a highlight of the itinerary when visiting Milan?
Which railway route known for its beautiful scenery is part of the tour package?
Which railway route known for its beautiful scenery is part of the tour package?
In Switzerland, which notable waterfall is included on the tour's itinerary?
In Switzerland, which notable waterfall is included on the tour's itinerary?
Which recognized bridge is an iconic landmark of Lucerne included in the tour?
Which recognized bridge is an iconic landmark of Lucerne included in the tour?
Which famed square is featured during the Venice segment of the tour?
Which famed square is featured during the Venice segment of the tour?
Which natural landmark is highlighted as a must-visit location in Lauterbrunnen?
Which natural landmark is highlighted as a must-visit location in Lauterbrunnen?
Which upscale shopping area recognized for Swiss watches is part of the tour visit?
Which upscale shopping area recognized for Swiss watches is part of the tour visit?
Which lodging can be expected in Zurich, according to the provided list of hotels?
Which lodging can be expected in Zurich, according to the provided list of hotels?
During the Switzerland-Italy package, how many nights are allocated for accommodations in Zurich?
During the Switzerland-Italy package, how many nights are allocated for accommodations in Zurich?
Typically, which type of hotel is part of the basic Switzerland-Italy tour package?
Typically, which type of hotel is part of the basic Switzerland-Italy tour package?
What meal option is included in the standard tour package?
What meal option is included in the standard tour package?
How close to the trip's start date will travelers be informed about the exact hotel location?
How close to the trip's start date will travelers be informed about the exact hotel location?
Which option is NOT included as part of the Switzerland-Italy tour package?
Which option is NOT included as part of the Switzerland-Italy tour package?
What mode of transport is included as part of the offered tour package?
What mode of transport is included as part of the offered tour package?
How much luggage is a traveler allowed to bring on the trip?
How much luggage is a traveler allowed to bring on the trip?
How soon before the trip departure is the final payment expected?
How soon before the trip departure is the final payment expected?
Which activity requires an extra fee?
Which activity requires an extra fee?
What expenses are covered as part of the total package cost?
What expenses are covered as part of the total package cost?
What is the smallest group size required for the Switzerland-Italy trip to proceed?
What is the smallest group size required for the Switzerland-Italy trip to proceed?
Which architectural destination is a feature of the planned travel route?
Which architectural destination is a feature of the planned travel route?
A customer's train from Milan to Lucerne is delayed causing a missed activity. Which action represents the most appropriate consultant response?
A customer's train from Milan to Lucerne is delayed causing a missed activity. Which action represents the most appropriate consultant response?
A guest expresses dissatisfaction that their Zurich hotel room lacks the promised mountain view. What is the MOST suitable response?
A guest expresses dissatisfaction that their Zurich hotel room lacks the promised mountain view. What is the MOST suitable response?
How should a consultant respond to a customer wishing to extend their visit to Jungfraujoch by modifying the standard itinerary?
How should a consultant respond to a customer wishing to extend their visit to Jungfraujoch by modifying the standard itinerary?
Due to inclement weather, a boat ride on Lake Lucerne is cancelled. What is the appropriate action for the consultant to take?
Due to inclement weather, a boat ride on Lake Lucerne is cancelled. What is the appropriate action for the consultant to take?
A traveler is dissatisfied with the quality of meals served during the flight. What is the best response?
A traveler is dissatisfied with the quality of meals served during the flight. What is the best response?
A traveler complains that the hotel allocation doesn't match the expected description. How should the issue be addressed?
A traveler complains that the hotel allocation doesn't match the expected description. How should the issue be addressed?
A customer expresses apprehension about safety during domestic transfers between Switzerland and Italy in peak season. How should the consultant reassure the customer?
A customer expresses apprehension about safety during domestic transfers between Switzerland and Italy in peak season. How should the consultant reassure the customer?
A customer wants a full refund midway, believing the tour does not meet expectations. What is the appropriate response?
A customer wants a full refund midway, believing the tour does not meet expectations. What is the appropriate response?
Flashcards
Minimum price for an adult package?
Minimum price for an adult package?
RM8997
Airline used for Switzerland-Italy packages?
Airline used for Switzerland-Italy packages?
Emirates
Maximum price for a child with a bed?
Maximum price for a child with a bed?
RM9397
Additional charge for a single room?
Additional charge for a single room?
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How many nights?
How many nights?
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Transportation for the entire trip?
Transportation for the entire trip?
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The chocolate experience?
The chocolate experience?
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Major shopping village in the itinerary?
Major shopping village in the itinerary?
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First destination upon arrival in Europe?
First destination upon arrival in Europe?
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Required deposit per person?
Required deposit per person?
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Iconic lake in both packages?
Iconic lake in both packages?
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Famous Swiss mountain?
Famous Swiss mountain?
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Historical shopping gallery in Milan?
Historical shopping gallery in Milan?
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Scenic train ride included?
Scenic train ride included?
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Famous waterfall in Switzerland?
Famous waterfall in Switzerland?
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Famous bridge in Lucerne?
Famous bridge in Lucerne?
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Iconic square is visited in Venice?
Iconic square is visited in Venice?
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Must-visit landmark in Lauterbrunnen?
Must-visit landmark in Lauterbrunnen?
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City with optional gondola ride?
City with optional gondola ride?
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Famous Swiss watch shopping area?
Famous Swiss watch shopping area?
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Hotel listed for the Milan stay?
Hotel listed for the Milan stay?
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City includes a stay at Brig or Tasch?
City includes a stay at Brig or Tasch?
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Hotel is listed for Zurich?
Hotel is listed for Zurich?
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How many nights are included in Zurich?
How many nights are included in Zurich?
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The additional charge for a single room?
The additional charge for a single room?
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Type of hotel in the base package?
Type of hotel in the base package?
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City NOT included in the accommodation list?
City NOT included in the accommodation list?
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Provided meal plan?
Provided meal plan?
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Accommodation upgrade available?
Accommodation upgrade available?
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How far in advance is the hotel booked>
How far in advance is the hotel booked>
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What is included in the package?
What is included in the package?
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What isn't included in the package?
What isn't included in the package?
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Covered transport type?
Covered transport type?
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Baggage allowance included?
Baggage allowance included?
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Included activity?
Included activity?
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Full payment deadline before departure?
Full payment deadline before departure?
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Additional cost activity?
Additional cost activity?
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What is covered by the package?
What is covered by the package?
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Min number of travelers for the trip?
Min number of travelers for the trip?
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Featured itinerary?
Featured itinerary?
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Full coverage?
Full coverage?
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Train delay response
Train delay response
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Hotel view complaint
Hotel view complaint
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Itinerary change request
Itinerary change request
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Canceled boat ride response
Canceled boat ride response
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In-flight meal complaint
In-flight meal complaint
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Incorrect hotel allocation
Incorrect hotel allocation
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Adding cultural activities
Adding cultural activities
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Disputed activity costs
Disputed activity costs
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Safety of domestic transfers
Safety of domestic transfers
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Refund request during the tour
Refund request during the tour
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Study Notes
Common Objections / FAQs
- If a train from Milan to Lucerne is delayed, causing a missed activity, apologize and offer an alternative or refund for that segment.
- If a customer is upset about not having a mountain view from their Zurich hotel room, explain that hotel allocations are confirmed 15 days before departure and attempts will be made to accommodate their preference if possible.
- If a customer wants to modify the itinerary to spend more time at Jungfraujoch, advise that modifications can be arranged, subject to availability, and may incur an additional fee.
- If a boat ride on Lake Lucerne is canceled due to weather, apologize and offer a comparable alternative activity.
- If a customer is dissatisfied with the quality of in-flight meals, apologize for the inconvenience, mention that in-flight meals follow a standardized menu, and feedback will be forwarded to the airline.
- If a customer disputes the hotel allocation, claiming it doesn't match the description, explain that hotel details are confirmed 15 days before departure, and discrepancies will be addressed to find a satisfactory solution.
- If a customer asks about adding extra cultural activities during free and easy days, state that optional activities are available on a first-come, first-served basis and may incur additional charges.
- If a customer claims that optional activity costs weren't clearly explained and disputes the extra charge, point out that all optional activity costs are listed in their itinerary, and ask them to review the details in their booking confirmation.
- If a customer is worried about the safety of domestic transfers between Switzerland and Italy during peak season, assure them that all transportation is arranged with reputable providers and meets strict safety standards, even during peak season.
- If a customer requests a full refund midway through the tour because the itinerary doesn't meet their expectations, explain that refunds are subject to the cancellation policy and are not available once the tour has commenced. However, alternate solutions can be discussed.
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