Podcast
Questions and Answers
Which of the following cities marks the commencement of the Balkan tour itinerary after arriving from Istanbul?
Which of the following cities marks the commencement of the Balkan tour itinerary after arriving from Istanbul?
- Skopje (correct)
- Ohrid
- Zagreb
- Sarajevo
What is the name of the famous bridge that you will see during the Mostar visit?
What is the name of the famous bridge that you will see during the Mostar visit?
- Blagaj Tekke Bridge
- Pocitelj Stone Bridge
- Drina Bridge
- Old Bridge (Stari Most) (correct)
A family is interested in alternative rooming options. Which of the following is available for families?
A family is interested in alternative rooming options. Which of the following is available for families?
- Dormitory-style accommodation
- Single rooms for children
- Quad rooms only
- Double/Twin/Triple room (correct)
A customer inquires about the type of transport included in the Balkan package. Which mode of transportation is covered?
A customer inquires about the type of transport included in the Balkan package. Which mode of transportation is covered?
If a customer wishes to extend their stay in Mostar, what should the consultant advise?
If a customer wishes to extend their stay in Mostar, what should the consultant advise?
What is the correct response when a customer is upset their hotel in Sarajevo does not have the expected city view?
What is the correct response when a customer is upset their hotel in Sarajevo does not have the expected city view?
Which of the following reflects the baggage allowance included with the Balkan package?
Which of the following reflects the baggage allowance included with the Balkan package?
A customer is concerned about ferry safety between coastal cities. What is the appropriate response?
A customer is concerned about ferry safety between coastal cities. What is the appropriate response?
A customer asks if it's possible to add extra cultural activities during free & easy days. What is the correct response?
A customer asks if it's possible to add extra cultural activities during free & easy days. What is the correct response?
Which of the following is NOT included in the Balkan package?
Which of the following is NOT included in the Balkan package?
A traveler wants to know which airline offers the most direct flights to align with the Balkan package. Which airline would you recommend based on the package?
A traveler wants to know which airline offers the most direct flights to align with the Balkan package. Which airline would you recommend based on the package?
A historian is particularly interested in sites reflecting Ottoman influence. Which location on the tour would be most relevant to their interests?
A historian is particularly interested in sites reflecting Ottoman influence. Which location on the tour would be most relevant to their interests?
If a customer wants to experience the Adriatic coast's nightlife, which Montenegrin town from the itinerary would you suggest?
If a customer wants to experience the Adriatic coast's nightlife, which Montenegrin town from the itinerary would you suggest?
A food enthusiast is excited about experiencing local cuisine in Sarajevo. Which market would offer the most authentic local food experience?
A food enthusiast is excited about experiencing local cuisine in Sarajevo. Which market would offer the most authentic local food experience?
A traveler wants to extend their trip to explore more of the Balkans independently after the tour. Considering the itinerary, which country would be the most logical starting point for further travel?
A traveler wants to extend their trip to explore more of the Balkans independently after the tour. Considering the itinerary, which country would be the most logical starting point for further travel?
A couple is booking the Balkan tour and want to secure their spots. What is the total minimum deposit required for both of them?
A couple is booking the Balkan tour and want to secure their spots. What is the total minimum deposit required for both of them?
A traveler is interested in visiting locations with unique architectural significance. Which city, serving as the first stop after arriving from Istanbul, features a blend of Byzantine and Ottoman architecture?
A traveler is interested in visiting locations with unique architectural significance. Which city, serving as the first stop after arriving from Istanbul, features a blend of Byzantine and Ottoman architecture?
A traveler is fascinated by natural landscapes. Which of the natural attractions included in the tour is known for being one of the most stunning fjords in Europe?
A traveler is fascinated by natural landscapes. Which of the natural attractions included in the tour is known for being one of the most stunning fjords in Europe?
A film enthusiast knows that Game of Thrones was filmed in Dubrovnik. Which site are they most likely to visit?
A film enthusiast knows that Game of Thrones was filmed in Dubrovnik. Which site are they most likely to visit?
A history buff is particularly interested in sites from the Siege of Sarajevo. Which site would provide the most profound insight into this period?
A history buff is particularly interested in sites from the Siege of Sarajevo. Which site would provide the most profound insight into this period?
A traveler appreciates historical landmarks. Which attraction in Plava Voda, known for its blend of Ottoman and Austro-Hungarian history, is included in the tour?
A traveler appreciates historical landmarks. Which attraction in Plava Voda, known for its blend of Ottoman and Austro-Hungarian history, is included in the tour?
A traveler is interested in visiting medieval castles in Zagreb which has roots in Croatian and Hungarian royalty. Which castle would they likely visit on this tour?
A traveler is interested in visiting medieval castles in Zagreb which has roots in Croatian and Hungarian royalty. Which castle would they likely visit on this tour?
A nature enthusiast wants to visit a park known for its cascading waterfalls and turquoise lakes. Which park is included in the itinerary?
A nature enthusiast wants to visit a park known for its cascading waterfalls and turquoise lakes. Which park is included in the itinerary?
A traveler arrives in Zagreb and wants to immediately orient themselves. Which city square, included in the Zagreb City Tour, is a central meeting point and a hub for cultural events?
A traveler arrives in Zagreb and wants to immediately orient themselves. Which city square, included in the Zagreb City Tour, is a central meeting point and a hub for cultural events?
A customer wants to stay in a hotel that is centrally located within Sarajevo. Which of the following hotels is listed for the Sarajevo stay?
A customer wants to stay in a hotel that is centrally located within Sarajevo. Which of the following hotels is listed for the Sarajevo stay?
A traveler seeks a balance between comfort and affordability. What type of accommodation is typically included in the Balkan package?
A traveler seeks a balance between comfort and affordability. What type of accommodation is typically included in the Balkan package?
If a traveler is looking to bookend their adventure filled days with relaxing rest, how many nights are included in the accommodation?
If a traveler is looking to bookend their adventure filled days with relaxing rest, how many nights are included in the accommodation?
If 3 people want single rooms, how much extra would this cost?
If 3 people want single rooms, how much extra would this cost?
A client is concerned about their daily meal expenses. Which meal plan is included in the tour?
A client is concerned about their daily meal expenses. Which meal plan is included in the tour?
A traveler needs to make arrangements with their contacts in the Balkans. How far in advance will a traveler be provided with the exact hotel location?
A traveler needs to make arrangements with their contacts in the Balkans. How far in advance will a traveler be provided with the exact hotel location?
If a customer wants a completely carefree vacation and minimize unexpected expenses, which of these should they budget for?
If a customer wants a completely carefree vacation and minimize unexpected expenses, which of these should they budget for?
A novice traveler wants to know which of the following are included in the package?
A novice traveler wants to know which of the following are included in the package?
A budget traveler wants to know which of the following isn't in the package so they can set aside a budget for it.
A budget traveler wants to know which of the following isn't in the package so they can set aside a budget for it.
A customer wants to know how long do they have to make payment.
A customer wants to know how long do they have to make payment.
A potential customer wants to know how many people required for trip to confirm?
A potential customer wants to know how many people required for trip to confirm?
Flashcards
Minimum price for adult package?
Minimum price for adult package?
RM9,097
Airline used for Balkan package?
Airline used for Balkan package?
Turkish Airlines
UNESCO site in Bosnia?
UNESCO site in Bosnia?
Dubrovnik Old Town
Type of transport covered?
Type of transport covered?
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Rooming option available for families?
Rooming option available for families?
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Included in the package?
Included in the package?
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Famous fjord visited during the tour?
Famous fjord visited during the tour?
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Bridge part of Mostar visit?
Bridge part of Mostar visit?
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Famous natural park in itinerary?
Famous natural park in itinerary?
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Balkan city offers hotels with mountain views?
Balkan city offers hotels with mountain views?
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Maximum price for a child (with bed)?
Maximum price for a child (with bed)?
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Additional charge for a single room?
Additional charge for a single room?
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Nights included in Balkan package?
Nights included in Balkan package?
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Coastal town in Montenegro?
Coastal town in Montenegro?
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Famous market in Sarajevo?
Famous market in Sarajevo?
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Last country upon return?
Last country upon return?
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Required deposit per person?
Required deposit per person?
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First stop after Istanbul arrival?
First stop after Istanbul arrival?
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Historic site in Dubrovnik?
Historic site in Dubrovnik?
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Iconic structure in Sarajevo?
Iconic structure in Sarajevo?
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Attraction in Plava Voda?
Attraction in Plava Voda?
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Meal plan provided in package?
Meal plan provided in package?
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Hotel listed for Sarajevo stay?
Hotel listed for Sarajevo stay?
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Type of accommodation included?
Type of accommodation included?
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Full payment deadline?
Full payment deadline?
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Not covered by the package?
Not covered by the package?
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River explored during Biha tour?
River explored during Biha tour?
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Baggage allowance included?
Baggage allowance included?
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Customer requests refund midway, reply?
Customer requests refund midway, reply?
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Study Notes
- The MATTA Fair Quiz refers to the Balkan 9D7N Package.
Unique Selling Points (USP)
- The minimum price for an adult package is RM9,097
- The Balkan package uses Turkish Airlines.
- The maximum price for a child with a bed is RM10,097
- The additional charge for a single room is RM1,600
- The Balkan package includes 9 nights.
- The UNESCO Heritage site visited in Bosnia is Mostar Old Bridge.
- Kotor is a famous coastal town included in Montenegro.
- Gazi Husrev-Bey Market is a famous market included in Sarajevo.
- Croatia is the last stop before returning home.
- The required deposit per person is RM1,000
Itinerary & Key Attractions
- Skopje is the first stop after arrival from Istanbul.
- Bay of Kotor is a famous fjord in Europe visited during the tour.
- Dubrovnik Old Town is the historic site visited in Dubrovnik.
- Latin Bridge is the iconic structure visited in Sarajevo.
- Old Bridge (Stari Most) is the famous bridge that is part of the Mostar visit.
- Una River is explored during the Biha tour.
- Pliva Waterfall is an attraction in Plava Voda.
- The historic castle visited in Zagreb is Trakoan Castle.
- Plitvice Lakes National Park is part of the itinerary.
- Ban Jelai Square is a famous city square included in the Zagreb City Tour.
Accommodation
- Hotel Imperial is listed for the Sarajevo stay.
- The package includes 4-star hotels.
- There are 9 accommodation nights included in the package.
- The additional charge for a single room is RM1,600.
- The meal plan for the package is Breakfast Only.
- The exact hotel location includes confirmation upon booking.
- Tipping Fee is NOT included in the package.
- 4-star hotels are included throughout the tour.
- Connecting rooms are an alternative rooming option for families.
- Sarajevo offers hotels with mountain views.
Inclusion and Exclusion
- Return Flight Tickets are included in the package.
- Visa Fees are NOT included in the package.
- Private Coach transport is covered in the package.
- Baggage allowance is 25/35kg + 7kg hand luggage.
- Bay of Kotor Sightseeing is an included activity.
- Full payment deadline is 45 days before departure.
- Tunnel of Hope Entrance is an additional cost.
- Laundry Service is covered by the package.
- 15 is the minimum number of travelers required for the trip.
- City Tour Guide Service is included in the itinerary.
Common Objections / FAQs
- If a customer misses a planned activity due to a delayed ferry from Kotor to Dubrovnik, offer an alternative activity or refund for that segment.
- If a customer is upset about their hotel room view in Sarajevo, explain that hotel allocations are confirmed 15 days before departure and attempts to accommodate are possible.
- If a customer wants to modify the itinerary to spend extra time in Mostar, modifications can be arranged subject to availability and may incur an additional fee.
- If a boat tour in Bay of Kotor is canceled due to weather, apologize and offer a comparable alternative activity.
- If a customer is dissatisfied with the in-flight meals, apologize, explain that in-flight meals follow a standardized menu, and feedback will be forwarded to the airline.
- If a customer disputes the hotel allocation, explain that hotel details are confirmed 15 days before departure, and discrepancies will be worked on for a satisfactory solution.
- If a customer asks about adding cultural activities during free and easy days, explain that optional activities are available on a first-come, first-served basis and may incur additional charges.
- If a customer claims optional activity costs were not clearly explained, explain that optional activity costs are listed in the itinerary and booking confirmation for review.
- If a customer is worried about ferry safety during peak season, ensure that all transportation is arranged with reputable providers and meets strict safety standards.
- If a customer requests a full refund midway through the tour, explain that refunds are subject to the cancellation policy and are not available once the tour has commenced; however, alternative solutions may be discussed.
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