Tips for Developing Listening Skills
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Questions and Answers

Which behavior involves asserting one’s rights in a negative manner that violates the rights of others?

  • Confident Behavior
  • Open Behavior
  • Aggressive Behavior (correct)
  • Assertive Behavior
  • What type of communication is marked by tension and anger, inhibiting the formation of good relationships and collaboration?

  • Aggressive communication (correct)
  • Effective communication
  • Open communication
  • Assertive communication
  • Which type of question encourages the patient to elaborate and express thoughts or feelings?

  • Validating question
  • Open-ended question (correct)
  • Clarifying question
  • Closed question
  • Which assertive behavior involves the ability to share effectively one’s thoughts, feelings, and emotions?

    <p>Use of clear, concise “I” statements</p> Signup and view all the answers

    What is a characteristic of aggressive behavior?

    <p>Making accusations</p> Signup and view all the answers

    Which interviewing technique involves asking questions that focus on the order of events or steps in a process?

    <p>Sequencing question</p> Signup and view all the answers

    Which behavior involves remaining calm under supervision and working effectively even when being observed?

    <p>Assertive Behavior</p> Signup and view all the answers

    Which type of question involves seeking clarification or further details on a particular topic or issue?

    <p>Clarifying question</p> Signup and view all the answers

    What is a key aspect of effective transcultural communication skills highlighted in the text?

    <p>Respecting the patient's privacy</p> Signup and view all the answers

    Which technique is considered a part of therapeutic communication?

    <p>Sharing perceptions with the patient</p> Signup and view all the answers

    What is emphasized in developing professional therapeutic communication skills?

    <p>Controlling the tone of voice</p> Signup and view all the answers

    What is a simple thing listed that can be communicated each time you walk into a patient's home or room?

    <p>Remembering who the patient used to be</p> Signup and view all the answers

    Which action demonstrates non-threatening communication as mentioned in the text?

    <p>Using validating techniques</p> Signup and view all the answers

    What is part of developing conversation skills as outlined in the text?

    <p>Controlling the tone of voice</p> Signup and view all the answers

    Which technique is NOT mentioned as part of therapeutic communication?

    <p>Demanding compliance without explanation</p> Signup and view all the answers

    What should be avoided when developing professional therapeutic communication skills?

    <p>Engaging in excessive silence</p> Signup and view all the answers

    Which of the following is NOT listed as a barrier to communication in the text?

    <p>Comments that give advice</p> Signup and view all the answers

    What is one aspect of impaired verbal communication mentioned in the text?

    <p>Physical barrier</p> Signup and view all the answers

    What can disrupt interpersonal behavior and communication?

    <p>Incivility and Bullying</p> Signup and view all the answers

    What type of patients are mentioned in the text as having special needs when it comes to communication?

    <p>Patients with language barriers</p> Signup and view all the answers

    What is one key response mentioned in the text to address disruptive behaviors and communication?

    <p>Educating individuals</p> Signup and view all the answers

    Which type of questions are listed as barriers to effective communication in the text?

    <p>'Why' and 'how' questions</p> Signup and view all the answers

    What can disrupt communication between nurses and physicians?

    <p>Negative communication</p> Signup and view all the answers

    Which of the following is NOT a recommended approach mentioned in the text to address disruptive interpersonal behavior?

    <p>'Warrior' culture promotion</p> Signup and view all the answers

    What is the main component of the communication process described in the text?

    <p>Stimulus or referent</p> Signup and view all the answers

    Which zone describes the distance maintained for communication in a crowded public area?

    <p>Social zone</p> Signup and view all the answers

    What is the primary goal of the working phase in the therapeutic relationship?

    <p>Increasing independence for the patient</p> Signup and view all the answers

    Which form of communication occurs within a person and involves self-talk?

    <p>Intrapersonal communication</p> Signup and view all the answers

    What is the main characteristic of a therapeutic nurse-patient relationship?

    <p>Unequal sharing of information</p> Signup and view all the answers

    Which factor can influence communication based on differences in societal norms and traditions?

    <p>Sociocultural differences</p> Signup and view all the answers

    What is the purpose of hand-off communication in nursing?

    <p>To communicate shift change information effectively</p> Signup and view all the answers

    During which phase of the therapeutic relationship does increased independence for the patient become a goal?

    <p>Working phase</p> Signup and view all the answers

    What is a key aspect of developing listening skills?

    <p>Being knowledgeable about the topic of conversation</p> Signup and view all the answers

    Why is maintaining eye contact important during communication?

    <p>To show attentiveness and understanding</p> Signup and view all the answers

    How should touch be used in communication with a patient?

    <p>As a powerful means of communication with multiple meanings</p> Signup and view all the answers

    What does it mean to 'listen for themes in the patient’s comments'?

    <p>Identifying recurring ideas or topics in what the patient says</p> Signup and view all the answers

    Why is being clear and concise important in communication?

    <p>To avoid confusion and misunderstanding</p> Signup and view all the answers

    How can silence be effectively used in communication with a patient?

    <p>To allow the patient time to gather thoughts and proceed at their own pace</p> Signup and view all the answers

    What does it mean to 'take advantage of available opportunities' in communication?

    <p>Making good use of chances to communicate effectively</p> Signup and view all the answers

    Why is it crucial to avoid using words with different interpretations in communication?

    <p>To prevent misunderstandings and miscommunication</p> Signup and view all the answers

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