Communication Chapter 7: Listening Skills
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Questions and Answers

Hearing and listening are the same thing.

False (B)

Which of the following is NOT a myth of listening?

  • Listening is the same as hearing.
  • Listening is a key skill for effective communication. (correct)
  • All listeners share the same message.
  • Listening is effortless.

Which type of listening involves evaluating and analyzing information?

  • Appreciative Listening
  • Empathetic Listening
  • Informational Listening
  • Critical Listening (correct)

Which of these is NOT a barrier to listening?

<p>Active engagement (D)</p> Signup and view all the answers

What does the HURIER model stand for?

<p>Hearing, Understanding, Remembering, Interpreting, Evaluating, Responding (C)</p> Signup and view all the answers

Match the listening response categories with their description.

<p>Silent Listening = Responding with silence and lack of facial expression. Backchanneling = Showing you're listening by using nonverbal cues, verbalizations, or verbal statements. Questioning = Asking questions to clarify meanings, gather information, or learn about the speaker's thoughts and feelings. Paraphrasing = Restating the speaker's message in your own words. Empathizing = Showing that you identify with the speaker's emotions and feelings. Supporting = Expressing agreement with the speaker's opinion or point of view. Analyzing = Offering your own interpretation and explanation of the speaker's message. Evaluating = Appraising the speaker's thoughts or behaviors. Advising = Giving advice to the speaker about what they should think, feel, or do.</p> Signup and view all the answers

What is the primary purpose of backchanneling?

<p>To show that you're listening.</p> Signup and view all the answers

What type of questions help to gather more information or clarify meaning?

<p>Open questions</p> Signup and view all the answers

Which of these is NOT a potential drawback of analyzing while listening?

<p>Analysis can contribute to a deeper understanding of the speaker's message. (C)</p> Signup and view all the answers

Providing advice is always a helpful listening response.

<p>False (B)</p> Signup and view all the answers

Flashcards

Hearing vs. Listening

Hearing is the physical process of sound waves hitting your eardrum. Listening involves actively receiving and understanding someone's message.

Myths of Listening

Common misconceptions about listening, such as believing it's effortless or that everyone understands the same message.

Informational Listening

Listening to gain knowledge or information from a source.

Critical Listening

Analyzing and evaluating a message to assess its accuracy and validity.

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Empathetic Listening

Trying to understand and experience another person's feelings and perspective.

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Appreciative Listening

Listening for enjoyment and pleasure, often for music or entertainment.

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Barriers to Listening

Factors that hinder effective listening, such as noise, distractions, and personal biases.

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Noise (Listening Barrier)

Any interference that disrupts the listening process, including physical, physiological, psychological, and semantic distractions.

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Pseudo-listening

Pretending to listen while actually paying little attention to the speaker.

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Selective Attention

Listening to only the parts of a message that interest you, ignoring the rest.

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Information Overload

Being overwhelmed by too much information, making it difficult to focus on what's important.

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Glazing Over

Losing focus and daydreaming while someone is speaking.

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Rebuttal Tendency

Formulating a response in your head instead of fully listening to the speaker.

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Close-mindedness

Refusing to listen to or consider any ideas that contradict your own.

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Competitive Interrupting

Interrupting a speaker to take control of the conversation.

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HURIER Model

A framework outlining the key components of effective listening, including Hearing, Understanding, Remembering, Interpreting, Evaluating, and Responding.

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Hearing (HURIER)

The physiological process of receiving sound waves and converting them into signals the brain can understand.

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Understanding (HURIER)

Making sense of the message by considering the language, speaker, and context.

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Remembering (HURIER)

Storing and retrieving information from the message for later use.

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Interpreting (HURIER)

Assigning meaning to the message by considering both verbal and nonverbal cues.

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Evaluating (HURIER)

Assessing the accuracy, validity, and credibility of the speaker's message.

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Responding (HURIER)

Giving feedback to the speaker to show you've been listening and to clarify your understanding.

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Silent Listening

Responding with silence and minimal or no facial expressions.

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Backchanneling

Showing you're listening through nonverbal cues, verbalizations, and brief statements.

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Questioning

Asking questions for clarification, gathering information, or exploring the speaker's thoughts and feelings.

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Paraphrasing

Restating the speaker's message in your own words, ensuring you understand correctly.

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Empathizing

Expressing understanding and identifying with the speaker's feelings, showing you connect with them.

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Supporting

Offering encouragement and agreement with the speaker's opinion or point of view.

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Analyzing

Providing your interpretation of the speaker's message based on your own understanding or experience.

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Evaluating

Appraising the speaker's thoughts or behavior, offering constructive feedback or critique.

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Advising

Giving advice to the speaker about what they should think, feel, or do.

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Study Notes

Chapter 7: Receiving & Responding

  • This chapter covers listening, which is distinct from hearing (sound waves striking the eardrum)
  • Listening is the process of receiving and responding to messages
  • Myths about listening include that it's the same as hearing, and it's effortless. Also, that everyone hears the same message.

Types of Listening

  • Informational Listening: Listening to gain knowledge.
  • Critical Listening: Evaluating and analyzing the message.
  • Empathetic Listening: Trying to understand another's feelings and thoughts.
  • Appreciative Listening: Listening for pure enjoyment.

Barriers to Listening

  • Noise: Physical, physiological, psychological, and semantic distractions.
  • Pseudo-listening: Pretending to listen.
  • Selective Attention: Only listening to what one wants to hear.
  • Information Overload: Being overwhelmed by the amount of information.
  • Glazing Over: Daydreaming during the conversation.
  • Rebuttal Tendency: Formulating a reply instead of listening.
  • Close-mindedness: Not listening to anything you disagree with.
  • Competitive Interrupting: Interrupting to take control of the conversation.

Components of Listening (HURIER Model)

  • Hearing: Physiological aspect of listening. Knowledge of language rules and source of the message matters.
  • Understanding: Comprehension of the speaker's message.
  • Remembering: Ability to recall information from the message.
  • Interpreting: Assigning meaning to the message and nonverbal behaviors.
  • Evaluating: Judging the accuracy and truthfulness of the statements.
  • Responding: Offering feedback to the speaker.

8 Types of Listening Responses

  • Silent Listening: Responding with silence and lack of facial expressions. This can indicate a lack of interest.
  • Backchanneling: Showing you're listening through nodding, facial expressions or verbal statements like "uh-huh" or "hmm."
  • Questioning: Asking clarifying questions to gather more information or understand the speaker's message.
  • Paraphrasing: Restating the speaker's message in your own words.
  • Empathizing: Showing understanding and identification with the speaker's feelings.
  • Supporting: Expressing agreement with the speaker or offering help.
  • Analyzing: Providing your own interpretation or opinion of the message.
  • Evaluating: Assessing the speaker's message or behavior critically.
  • Advising: Providing advice to the speaker. This can be ineffective if not appropriate for the situation or if the speaker doesn't want or need it.

Activities

  • A suggested group activity for practicing active listening. Students are given a partner and have to work through a real-life problem, while another student observes and suggests areas for improvement.

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Related Documents

Chapter 7: Receiving & Responding PDF

Description

Explore the intricacies of listening through Chapter 7, which distinguishes between hearing and true listening. This chapter discusses various types of listening, common barriers, and debunks myths surrounding the listening process. Enhance your understanding of how to receive and respond effectively to messages.

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