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Questions and Answers
Hearing and listening are the same thing.
Hearing and listening are the same thing.
False
Which of the following is NOT a myth of listening?
Which of the following is NOT a myth of listening?
Which type of listening involves evaluating and analyzing information?
Which type of listening involves evaluating and analyzing information?
Which of these is NOT a barrier to listening?
Which of these is NOT a barrier to listening?
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What does the HURIER model stand for?
What does the HURIER model stand for?
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Match the listening response categories with their description.
Match the listening response categories with their description.
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What is the primary purpose of backchanneling?
What is the primary purpose of backchanneling?
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What type of questions help to gather more information or clarify meaning?
What type of questions help to gather more information or clarify meaning?
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Which of these is NOT a potential drawback of analyzing while listening?
Which of these is NOT a potential drawback of analyzing while listening?
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Providing advice is always a helpful listening response.
Providing advice is always a helpful listening response.
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Study Notes
Chapter 7: Receiving & Responding
- This chapter covers listening, which is distinct from hearing (sound waves striking the eardrum)
- Listening is the process of receiving and responding to messages
- Myths about listening include that it's the same as hearing, and it's effortless. Also, that everyone hears the same message.
Types of Listening
- Informational Listening: Listening to gain knowledge.
- Critical Listening: Evaluating and analyzing the message.
- Empathetic Listening: Trying to understand another's feelings and thoughts.
- Appreciative Listening: Listening for pure enjoyment.
Barriers to Listening
- Noise: Physical, physiological, psychological, and semantic distractions.
- Pseudo-listening: Pretending to listen.
- Selective Attention: Only listening to what one wants to hear.
- Information Overload: Being overwhelmed by the amount of information.
- Glazing Over: Daydreaming during the conversation.
- Rebuttal Tendency: Formulating a reply instead of listening.
- Close-mindedness: Not listening to anything you disagree with.
- Competitive Interrupting: Interrupting to take control of the conversation.
Components of Listening (HURIER Model)
- Hearing: Physiological aspect of listening. Knowledge of language rules and source of the message matters.
- Understanding: Comprehension of the speaker's message.
- Remembering: Ability to recall information from the message.
- Interpreting: Assigning meaning to the message and nonverbal behaviors.
- Evaluating: Judging the accuracy and truthfulness of the statements.
- Responding: Offering feedback to the speaker.
8 Types of Listening Responses
- Silent Listening: Responding with silence and lack of facial expressions. This can indicate a lack of interest.
- Backchanneling: Showing you're listening through nodding, facial expressions or verbal statements like "uh-huh" or "hmm."
- Questioning: Asking clarifying questions to gather more information or understand the speaker's message.
- Paraphrasing: Restating the speaker's message in your own words.
- Empathizing: Showing understanding and identification with the speaker's feelings.
- Supporting: Expressing agreement with the speaker or offering help.
- Analyzing: Providing your own interpretation or opinion of the message.
- Evaluating: Assessing the speaker's message or behavior critically.
- Advising: Providing advice to the speaker. This can be ineffective if not appropriate for the situation or if the speaker doesn't want or need it.
Activities
- A suggested group activity for practicing active listening. Students are given a partner and have to work through a real-life problem, while another student observes and suggests areas for improvement.
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Description
Explore the intricacies of listening through Chapter 7, which distinguishes between hearing and true listening. This chapter discusses various types of listening, common barriers, and debunks myths surrounding the listening process. Enhance your understanding of how to receive and respond effectively to messages.
