Ticketing and Event Management

Ticketing Companies and Platforms

• Ticketmaster is one of the largest ticketing companies in the world.
• Live Nation is a concert promoter and entertainment company that also sells tickets to live events.
• AXS (pronounced access) is an American ticket outlet for sports and entertainment events founded in 2011.
• Eventbrite is an American event and ticketing website.
• TicketWeb is an online platform where ticket requests are placed.
• Kraken is a browser that enables users to log into various accounts on different marketplaces.
• TicketFast is the simplest and easiest way to buy tickets on TicketWeb.
• Ticket Tally Turbo is used to cart tickets at the right price point.

Delivery Methods

• MA Delivery Delay: tickets are received via email, but e-tickets are not delivered.
• E-ticket/Mobile: digital tickets in PDF format that replace paper tickets.
• App Wallet: an app on iPhone and Apple Watch that stores tickets.
• QR Code: stores detailed information, serial numbers, and website links.
• Print-at-Home: tickets can be booked online and printed at home.
• Email Delivery: tickets are delivered via email, which is successfully delivered by email service providers.
• Digital Delivery: projects that are delivered using digital models, data, and supporting field tools.
• Will Call: tickets can be picked up at the venue's box office.
• Standard Mail: known as "bulk mail", processed by USPS, and not forwarded or returned if undeliverable.
• Regular Mail Delivery: USPS first-class mail, media mail, and regulation mail.
• Canadian Standard Mail: shipping delivery standards, normal delivery conditions.

Identifying Seats

• Aisle Seat: seat situated at the end of a row.
• Preferred Seating: leader in fixed and portable seating for auditoriums, theaters, and stadiums.
• ADA Seating: many government and private organizations provide tickets for accessible seating.
• Semi-Ambulatory Seat: seating reserved for patrons with limited mobility.
• Standard Tickets: listed for sale at a price set by the event organizer.
• Standard Admission: tickets with no specific seat assignment.
• Non-Transferable Ticket: ticket that cannot be transferred from the purchaser.
• Presale Ticket: selling tickets in advance, available only for fans with official memberships.

Sections and Abbreviations

• Away from Stage (AFS): seats located away from the stage.
• Obstructive View (OV)/Limited View (LV): seats with incomplete views or obstructions.
• Side View/Stage (SS): seats on one side of the performing area, with no front view of the event.
• Rear View (RV): seats behind the stage.
• Closer to Stage (CTS): one of the best selection of sections.
• Standing Room Only (SRO): similar to General Admission, with no assigned seat, and standing during the event.
• General Admission (GA): tickets with no specific seat assignment.
• Email Service Provider (ESP): a service that delivers emails.
• Communal Buy List (CBL): a list of tickets to be purchased.
• ADA (American Disabilities Act): requires many government and private organizations to provide accessible seating to individuals with disabilities.
• Limit Sheet (LS): a Google sheet containing card information, account email, and site restrictions used in purchasing tickets.
• High Risk Event (HRE): events with high risk of ticketing issues.
• VPN (Virtual Private Network): a network that allows secure browsing.
• EPE (Error Prevention Extension): an extension that prevents errors during ticket purchases.