Ticketing Tools Overview
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Questions and Answers

What is the primary purpose of a ticketing tool?

  • To manage customer orders
  • To log and track IT-related problems or service requests (correct)
  • To handle HR-related requests
  • To manage the company's financial transactions
  • Which of the following is NOT a key feature or functionality of a ticketing tool?

  • Payroll Processing (correct)
  • Ticket Logging
  • Incident and Problem Management
  • Reporting and Analytics
  • Which of the following is a widely used ticketing tool and a comprehensive cloud-based IT Service Management (ITSM) platform?

  • Nagios
  • ServiceNow (correct)
  • SolarWinds
  • Jira Service Desk
  • What is the primary function of Zoho Ticketing?

    <p>To efficiently manage and resolve customer support tickets, service requests and inquiries</p> Signup and view all the answers

    Which of the following features is NOT typically provided by a ticketing tool?

    <p>Employee Time Tracking</p> Signup and view all the answers

    Which of the following is NOT mentioned as an example of a service desk tool in the text?

    <p>Salesforce</p> Signup and view all the answers

    Which of the following is an open-source software application for monitoring IT infrastructure?

    <p>Nagios</p> Signup and view all the answers

    Which of the following tools is primarily designed for IT service management (ITSM) and customer support processes?

    <p>Jira Service Desk</p> Signup and view all the answers

    What is the primary purpose of Zoho Ticketing?

    <p>Capturing, tracking, and resolving customer issues</p> Signup and view all the answers

    Which of the following tools is designed to assist IT professionals in monitoring and managing the performance, availability, and security of their IT infrastructure?

    <p>SolarWinds</p> Signup and view all the answers

    Which of the following tools allows organizations to monitor various metrics such as CPU usage, disk space, network connectivity, and application response times?

    <p>Nagios</p> Signup and view all the answers

    Which of the following tools provides a collaborative platform for handling service requests, incidents, and inquiries?

    <p>Jira Service Desk</p> Signup and view all the answers

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