12 Questions
What is the primary purpose of a ticketing tool?
To log and track IT-related problems or service requests
Which of the following is NOT a key feature or functionality of a ticketing tool?
Payroll Processing
Which of the following is a widely used ticketing tool and a comprehensive cloud-based IT Service Management (ITSM) platform?
ServiceNow
What is the primary function of Zoho Ticketing?
To efficiently manage and resolve customer support tickets, service requests and inquiries
Which of the following features is NOT typically provided by a ticketing tool?
Employee Time Tracking
Which of the following is NOT mentioned as an example of a service desk tool in the text?
Salesforce
Which of the following is an open-source software application for monitoring IT infrastructure?
Nagios
Which of the following tools is primarily designed for IT service management (ITSM) and customer support processes?
Jira Service Desk
What is the primary purpose of Zoho Ticketing?
Capturing, tracking, and resolving customer issues
Which of the following tools is designed to assist IT professionals in monitoring and managing the performance, availability, and security of their IT infrastructure?
SolarWinds
Which of the following tools allows organizations to monitor various metrics such as CPU usage, disk space, network connectivity, and application response times?
Nagios
Which of the following tools provides a collaborative platform for handling service requests, incidents, and inquiries?
Jira Service Desk
Explore the key features and functionalities of ticketing tools, which provide a centralized platform for reporting IT-related problems and service requests. Learn about ticket logging, tracking, incident management, service request fulfillment, and communication within ticketing systems.
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