Therapeutic Communication Chapter 4
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Questions and Answers

What is therapeutic communication?

  • Is primarily nonverbal
  • Is not important in healthcare
  • Uses various communication techniques to express feelings (correct)
  • Only involves verbal communication

    • What is ethnocentrism?

    Considering one's own cultural values as more important than those of other cultures

    What is nonverbal communication?

    Facial expressions, body language, and eye contact

    List the steps to take when dealing with an angry patient.

    <p>Assess safety, avoid aggressive posture, make eye contact, speak calmly, don't threaten</p> Signup and view all the answers

    What are open-ended questions?

    <p>Questions that require detailed answers from the patient</p> Signup and view all the answers

    What are closed-ended questions?

    <p>Questions that can be answered with short or single-word responses</p> Signup and view all the answers

    Which of the following are part of the 10 golden rules for calming patients? (Select all that apply)

    <p>Make eye contact</p> Signup and view all the answers

    What should you remember when communicating with older patients?

    <p>Do not assume they are confused, allow time for responses, and be aware of their physical cues</p> Signup and view all the answers

    What is an important consideration when communicating with children?

    <p>Position yourself at their eye level and use a proper tone</p> Signup and view all the answers

    How should you communicate with deaf or hard-of-hearing patients?

    <p>Speak slowly, ensure they can read your lips, and have paper and pen available</p> Signup and view all the answers

    What should you ask visually impaired patients?

    <p>How much they can see and if they need assistance</p> Signup and view all the answers

    What is important when communicating with non-English-speaking patients?

    <p>Use short, simple questions and avoid difficult medical terms</p> Signup and view all the answers

    What is crucial when communicating with other health care professionals?

    <p>Transfer patients only to someone with the same or higher level of training and provide an oral report</p> Signup and view all the answers

    What information should be included in an oral report to another health professional?

    <p>Patient's name, chief complaint, detailed information, history, response, vital signs</p> Signup and view all the answers

    Study Notes

    Therapeutic Communication

    • Involves verbal and nonverbal techniques to foster patient expression and relationship-building.

    Ethnocentrism

    • Refers to prioritizing one's own cultural values over others during cross-cultural interactions.

    Nonverbal Communication

    • Encompasses facial expressions, body language, and eye contact as essential communication tools.

    Dealing with Angry Patients

    • Evaluate scene safety before engaging.
    • Maintain a non-aggressive posture; good eye contact is important but avoid staring.
    • Speak in a calm, confident, and slow manner.
    • Avoid threats to help de-escalate the situation.

    Open-Ended Questions

    • Require detailed responses from patients, allowing them to elaborate on their feelings or symptoms.

    Closed-Ended Questions

    • Designed for short or one-word answers, often for yes/no responses.

    Golden Rules for Patient Interaction

    • Maintain eye contact and use appropriate names.
    • Offer truthful information and clear, understandable language.
    • Be cautious with verbal statements about the patient.
    • Monitor body language and ensure clear communication, especially with hard-of-hearing patients.

    Communicating with Older Patients

    • Don't assume confusion or senility.
    • Approach slowly and give ample time for responses.
    • Observe for anxiety or changes in vital signs.
    • Encourage personal item retention like hearing aids or glasses.

    Communicating with Children

    • Acknowledge and address their fear.
    • Use familiar objects to comfort and allow comfort items (toys) during treatment.
    • Involve family and explain procedures to ease anxiety.

    Communicating with Deaf or Hard of Hearing Patients

    • Ensure lip-reading visibility and provide writing materials.
    • Speak slowly and avoid shouting but listen attentively.

    Communicating with Visually Impaired Patients

    • Assess visual capability and explain actions clearly as they occur.
    • Utilize touch for guidance and ensure mobility aids are accessible.

    Communicating with Non-English-Speaking Patients

    • Determine their English comprehension level; use simple questions and avoid jargon.
    • Utilize translation resources and seek hospital interpreters.

    Communicating with Healthcare Professionals

    • Only transfer patients to those with equivalent or greater training levels.
    • Provide an oral report outlining the patient's condition upon transfer.

    Oral Report Essentials

    • Include patient’s name, chief complaint, medical history, response to treatment, vital signs, and any additional relevant information.

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    Description

    This flashcard quiz covers key terms and concepts from Chapter 4, focusing on therapeutic communication techniques and cultural considerations such as ethnocentrism. Explore how verbal and nonverbal strategies can enhance patient relationships and understanding in diverse cultural contexts.

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