Therapeutic Communication and Diversity

A process of communicating with patients and family members in healthcare.

The differences and similarities in identity, perspectives, and points of view.

Nationality, race, culture, ethnicity, and social factors.

<p>Pertains to the country where the person was born or holds their citizenship.</p> Signup and view all the answers

<p>A group of people who have the same physical characteristics (skin color).</p> Signup and view all the answers

<p>General customs, norms, values, and beliefs held by a group of people.</p> Signup and view all the answers

<p>A group of people who share a common ancestry, culture, religion, traditions, nationality, language, and so on.</p> Signup and view all the answers

<p>All the ways a person is different from others (lifestyle, religion, tastes, and preferences).</p> Signup and view all the answers

<p>It is important not to stereotype a person because of age.</p> Signup and view all the answers

<p>Smiling, a pleasant greeting, and eye contact when first meeting.</p> Signup and view all the answers

<p>Be courteous, sincere, polite, welcoming, and professional.</p> Signup and view all the answers

<p>The speed at which the speaker talks.</p> Signup and view all the answers

<p>Refers to quality of the voice, clearness of voice.</p> Signup and view all the answers

<p>Refers to loudness of the speaker's voice.</p> Signup and view all the answers

<p>Refers to the highness and lowness of the voice.</p> Signup and view all the answers

<p>Refers to the tone of voice.</p> Signup and view all the answers

<p>Written and oral.</p> Signup and view all the answers

<p>Written messages, phone messages, letters and emails, online information and media.</p> Signup and view all the answers

<p>Someone who communicates with a soft voice, head down, fidgets, no eye contact.</p> Signup and view all the answers

<p>Someone who communicates with a low voice, big, sharp, and fast gestures.</p> Signup and view all the answers

<p>Medium pitch, speed and volume of voice, good eye contact.</p> Signup and view all the answers

<p>Being fully concentrated on what is being said and how it is being said.</p> Signup and view all the answers

<p>Asks for general information and encourages patients to respond comfortably.</p> Signup and view all the answers

<p>Asks for specific information/yes or no.</p> Signup and view all the answers

<p>Putting words to a person's emotional reaction, which acknowledges their feelings.</p> Signup and view all the answers

<p>Rewording or rephrasing a statement to check the meaning and interpretation.</p> Signup and view all the answers

<p>It allows the listener to get additional information.</p> Signup and view all the answers

<p>Noise, lack of privacy, temperature.</p> Signup and view all the answers

<p>Pain, hunger, anger, tiredness.</p> Signup and view all the answers

<p>Unable to hear verbal communication.</p> Signup and view all the answers

<p>Unable to read or write.</p> Signup and view all the answers

<p>3 to 6 years of age (preschool); encouraged to try new activities.</p> Signup and view all the answers

<p>12 to 18 years of age (adolescence); to know who you are as a person.</p> Signup and view all the answers

<p>60 and older (late adulthood); reflection on one's life.</p> Signup and view all the answers

<p>Refuses to accept the fact; a defense mechanism.</p> Signup and view all the answers

<p>Can be directed at self or others.</p> Signup and view all the answers

<p>Attempts to bargain with a higher power the person believes in.</p> Signup and view all the answers

<p>Feel sad, fearful, and uncertain; may distance oneself from others.</p> Signup and view all the answers

<p>Has come to terms with the situation.</p> Signup and view all the answers

<p>Their behaviors relate to the needs, defense mechanisms, and coping mechanisms.</p> Signup and view all the answers

<p>Physical needs, emotional needs, esteem/need for knowledge and beauty, need for self-fulfillment.</p> Signup and view all the answers

<p>Food, drink, shelter, warmth, oxygen, sleep, etc.</p> Signup and view all the answers

<p>Unmet need can lead to feelings of isolation, loneliness, and depression.</p> Signup and view all the answers

<p>They are used to protect themselves from situations or information they cannot handle psychologically.</p> Signup and view all the answers

<p>May hide a variety of thoughts or feelings, including anger, fear, sadness, despair, helplessness.</p> Signup and view all the answers

<p>A condition that causes physical and/or emotional tension.</p> Signup and view all the answers

<p>Exercising, eating healthy, talking with others, sleep, take breaks.</p> Signup and view all the answers

<p>Write down information for a patient with a hearing impairment, speak slower to order patience, use play techniques with kids.</p> Signup and view all the answers