40 Questions
What is the primary purpose of therapeutic communication for nurses?
To build relationships with patients
How does the Joint Commission recognize the importance of communication in patient care?
By promoting effective communication for patient and family centered care
What is the significance of skilled communication for nurses?
Empowering patients to make their own medical decisions
How does effective communication contribute to patient safety?
By ensuring appropriate delivery of patient-centered care
What aspect of communication is emphasized as having the power to hurt or heal?
Attitude and expressions
What does the circular transactional model of communication include?
Referent, sender, receiver, message, channels, context, feedback, and interpersonal variables
What is required to gain expertise in communication as a nurse?
Understanding of the communication process and reflection on communication experiences
What is the role of the sender in the communication process?
Decoding and delivering messages
Which factor motivates a nurse to find innovative solutions when dealing with difficult patients?
Perseverance and creativity
In the circular transactional model of communication, what is the role of the receiver?
Receiving and decoding the message
What characterizes complementary role relationships in communication?
One person holding an elevated position over the other person
What influences an individual's perception according to the text?
Educational level, culture, and emotional intelligence
How can a nurse determine the need for clarification in patient communication?
By watching for nonverbal cues that suggest confusion or misunderstanding
What does intrapersonal communication refer to?
Inner communication that strongly influences perception and feelings
What is the level of communication that often occurs face to face in nursing situations?
Interpersonal communication
What does feedback in communication indicate?
The extent to which the receiver understood the sender's message
Which of the following is an example of tactile channel communication?
Touch
What influences a person's uniquely personal view of reality?
The sender's prior experiences
Which aspect is crucial for effective verbal communication?
Clarity and brevity
How can noise in the environment affect communication?
Causing tension and discomfort
What are the zones of personal space in nonverbal communication?
Intimate Distance, Personal Distance, Social Distance, Public Distance
What is the main focus of therapeutic communication techniques?
Encouraging the expression of feelings and ideas, and conveying acceptance and respect
During which phase of the helping relationship should the nurse prioritize the patient's problems and identify expected outcomes?
Working Phase
Which forms of communication involve verbal aspects according to the text?
Pacing, innovation, clarity, and brevity
What is Gait in nonverbal communication?
The manner of self expression
Which phase of the nurse-patient relationship involves the nurse and patient working together to solve problems and accomplish goals?
Working phase
What technique holds promise for encouraging patients to share their thoughts, beliefs, fears, and concerns with the aim of changing their behavior?
Motivational interviewing
Which element of professional communication refers to being self-directed, independent, and advocating for others?
Autonomy
What is a key characteristic of the planning phase in the nursing process?
Involves setting priorities and teamwork
What type of communication means being attentive to what a patient is saying, both verbally and nonverbally?
Active listening
Which non-therapeutic communication technique involves expressing agreement with or opposing the patient's ideas or opinions?
Approval
What is the primary purpose of the SOLER technique in communication?
To establish rapport with the patient
Which adaptation in communication techniques would be most helpful for a patient with cognitive impairment?
Paraphrasing
What is the main focus of evaluating patient outcomes in nursing care?
Assessing effectiveness of nursing interventions
In therapeutic communication, what does self-disclosure involve?
Sharing personal experiences or feelings with the patient
Which non-verbal behavior is part of the SOLER technique in communication?
Maintaining intermittent eye contact
Which non-therapeutic communication technique involves attempting to change or challenge the patient's ideas, feelings, or actions?
Confrontation
What type of patients can benefit from adapted communication techniques?
Patients with cognitive impairment only
What is the significance of maintaining open posture in communication?
To facilitate trust and openness
What is the key purpose of using silence as a therapeutic communication technique?
To allow time for reflection and processing of information
Test your knowledge of therapeutic communication phases and motivational interviewing techniques used in patient care. This quiz covers orientation, working phase, termination, and motivational interviewing approaches.
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