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Questions and Answers
Which of the following is NOT a benefit of effective consumer engagement?
Which of the following is NOT a benefit of effective consumer engagement?
- Creating and maintaining demand (correct)
- Building relationship between customers and business
- Boosting sales
- Building and maintaining reputation
What does effective consumer engagement help customers with?
What does effective consumer engagement help customers with?
- Engaging with products or services
- Making informed decisions (correct)
- Staying relevant
- Helping in competition
What are some of the benefits of building and maintaining reputation?
What are some of the benefits of building and maintaining reputation?
- Boosting sales
- Building relationship between customers and business
- Staying relevant (correct)
- Creating and maintaining demand
Which of the following is NOT a benefit of effective consumer engagement?
Which of the following is NOT a benefit of effective consumer engagement?
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What is one of the purposes of engaging customers?
What is one of the purposes of engaging customers?
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What does effective consumer engagement help in building?
What does effective consumer engagement help in building?
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Study Notes
Effective Consumer Engagement
- Helps customers in making informed purchase decisions
- Enables customers to feel heard and valued
- Facilitates customers to become brand advocates
Benefits of Building and Maintaining Reputation
- Increases customer loyalty
- Enhances business credibility
- Differentiates a business from competitors
Purpose of Engaging Customers
- To build trust and loyalty
Benefits of Effective Consumer Engagement
- Increases customer retention
- Generates positive word-of-mouth
- Encourages repeat business
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