The Servicescape Impact Quiz

The marketing strategy of the organization

The physical environment where the service is performed (correct)

The training program for the service team

The emotional state of the guests

The hotel's front desk (correct)

The organization's mission statement

The training manual for the service team

The marketing campaign of a theme park

To improve the efficiency of the service team

To provide extraordinary customer service

To reduce costs for the organization

To create a feeling of being in a different time period (correct)

<p>It contributes to the overall mood of the guests</p> Signup and view all the answers

<p>Creating a specific ambiance or programming</p> Signup and view all the answers